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Hilton Garden Inn Niagara-on-the-Lake
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Reviews (1,442)
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All reviewsoutlet mallfridge and microwavetim hortonsnice hotelminute driveeasy accessfront desk staffbreakfast buffetconvenient locationpool and hot tubwine countrycoffee makershaw festivalwine tourqewfallshgi
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844 - 849 of 1,442 reviews
Reviewed 14 July 2014

We had to change our travel plans, which meant canceling the second night of our stay at the Hilton Garden Inn. The process was complicated and time consuming. The Hotel staff was superb in assisting us but it was frustrating that we had to find a phone number for Easytobrook and then go through several steps before finding an agent with whom we could speak. Easytobook would not accept the cancellation request from the hotel staff but insisted on speaking directly with me. The process took about 30 minutes late in the evening. I felt it was very unsatisfactory. Also, we were disappointed that the windows in the hotel room did not open; we like to have fresh air when we sleep.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Easytobook.com
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

Stayed for one night with a family of 4 with 2kids (7&4). The hotel is nice and clean. The two bedroom size was ok it would have been better if they had 2 bedroom suite. Price was great. Location was good only 10 min drive from the falls. Pool and gym was good as well.

The restaurant and bar was nice and a little expensive but was fine. Only thing was missing was free breakfast but I knew this before booking.

I would book again

Stayed: July 2014
1  Thank Dgadson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

This is a great hotel with very attractive grounds and gardens. It is close to many activities such as wine tours, shopping, and the casino. We enjoyed our stay. The food was excellent both at dinner and breakfast. The beds were comfortable. The room were clean. Great location for a get a way I will return for another visit at some point.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Very nice hotel at a beautiful location. What we have come to expect from the Hilton line, but more, extremely helpful and accommodating staff, clean comfortable rooms, free wifi, afternoon cookies, morning coffee. Niagara on the lake is a cute little town that I would definitely like to return to some day, reminds me a lot of areas in England, many runners, walkers and bikers, lots of wineries, the people are friendly and love to talk with you. Short ride to the actual town of NOTL about 8 kilometers and a 10-15 ride to the falls area. Definitely would return to this hotel.

Room Tip: Our room was in the back, a speaker for the outside area was right by our room window, didn't really bother us but some may find it annoying.
  • Stayed: July 2014, travelled as a couple
    • Rooms
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2  Thank Dizymaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014 via mobile

We wanted a hotel close to some wineries for our biking weekend, but didn't want to spend a ton of money on a room we'd barely be in. This hotel surpassed all our expectations!

- it's very easy to find and an easy bike to southbrook, diamond, trius, chateaux des charmes and colaneri.
- our king sized room was well outfitted and included a keurig, fridge and comfy bed.
- the pool, hot tub and steam room were a treat.
- I found the best price by booking at the hotel's website, the requests I made for a high room overlooking the forest were met.
- staff is friendly and professional

We were pleased with our stay and think we found the best value accommodations in NOTL.

  • Stayed: July 2014
    • Value
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1  Thank dcopelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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