We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A GREAT NIGHT”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Riverbend Inn and Vineyard
Reviewed 25 August 2013

I visited this charming vineyard last year and just had to come back. My husband and I spent one night and had a great time. The dinner on the patio was relaxing with attentive service, excellent food and the perfect setting. The lamb was cooked to perfection and the crab cake was the best I've ever had. We ended the meal sharing a cheese plate while watching a beautiful sunset! We found the staff to be warm and friendly and answered all our many questions. This will definitely turn into a yearly anniversary getaway.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank T F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (482)
Traveller rating
Traveller type
Time of year
Language

316 - 322 of 482 reviews

Reviewed 24 August 2013

We, a group of 8, all had wonderful meals and terrible service. It took a long time to be waited at the bar, and felt ignored throughout the majority of the evening.
The food as great.
As we were given our check we were told we were too loud and to be quite. There were only 2 other groups in the dining room. The staff should never tell the patron to be quite while giving them the bill = a low tip is always generated then.

  • Stayed: August 2013, travelled with friends
    • Value
    • Service
Thank joe c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2013

We were looking for a quiet, pretty and enjoyable place to eat on our last night in Niagara on the Lake and the hotel staff at The Prince of Wales sent us to this lovely inn. We had reservations and were seated immediately in the beautiful dining room overlooking the vineyards. Our server, Amy, was very attentive and helpful with our requests. At one point, she actually did a mini wine tasting at our table. The food was delicious, especially the crab cake appetizer! The wonderful experience that we had at Riverbend was a highlight of our trip to Niagara on the Lake.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Service
Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2013

We had the most amazing evening dining on the patio at Riverbend on Friday night - the ambiance, the sunset, the meal and service was perfect! We have travelled to many countries and this spot compares to the most beautiful anywhere especially Italy for dining view. The only annoyance was a table of six people who were locals that were there for most of the evening. They were very loud, the one guy talking like he was "Joe the tourist" intrusively telling people where to go in the area. They seemed to be quite enjoying themselves as they were there the whole evening but we overheard when they were paying their bill, they had the nerve to complain about the service. Did not seem to be bothering them while they were there! We highly recommend this restaurant. Hats off to the Manager who tried to keep a very busy evening of customers happy!

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2013

It is unfortunate that a lovely venue such as this is not doing anything to encourage customers. It is not correct to wait 30 minutes before taking orders for drinks, not correct that the first course was served with no utensils on the table, not correct that the second course was served before the plates were collected from the first course. The server was very confrontational when it was commented that the service was not good. We were told that it was not the problem with the service, it was that there were too many customers! I guess they do better without customers!

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Service
4  Thank LPWToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

Riverbend is not only one of the most lovely Vineyards we have ever stayed in, but also found the service and food to be excellent.

My husband and I arrived just before dinner and was greeted by extremely friendly and lovely guest host, who then made us a reservation last min to dine in their lovely restaurant.

I would recommend Riverbend for any short-term and long-term vacation stay. Thank you to the wonderful staff at Riverbend, for making our weekend that much more memorable.

Tirajeh & Jonathan Flander

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tirajeh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

A beautiful inn with a lot of potential, yet resting on their laurels. We would recommend any other inn in the Niagara on the Lake area.

We returned to Riverbend after many happy and successful visits in years prior. Unfortunately, the staff and overall lack of customer service spoiled our entire experience.

Most notably, we had an absolutely awful breakfast at the restaurant. We had ordered the English Breakfast and Banana French Toast. None of the items came out as they were described on the menu. The French toast was cold and soggy, with no fresh sliced bananas. Much worse, the English Breakfast had no mushrooms as was stated on the menu, and the over-easy eggs were pathetic overcooked pieces of rubber that a butter knife could hardly cut through.

After we caught the server's attention ( lucky me) we tried to explain our disappointment. The server rudely argued with us. " that's the way it is, you have to pay" " we have your credit card and will run it after you leave". Now it is time to see a manager. I inquired to be told " no manager in today" I went to the front desk to be told " no manager until 10 am there is nothing I can do". We left our contact info and departed very upset. At 11:00 I called " no manger in until noon" at 2 pm I called " the manager is in a meeting" at 4 pm I called to be told " the manager is still in a meeting"

This whole experience was a comedy of errors. The lack of leadership and poor customer service was evident in all areas of this inn and validates every other negative review.

Stayed: August 2013, travelled with family
7  Thank LuisaLovinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Niagara-on-the-Lake hotels
1.3 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#2 of 16 in Niagara-on-the-Lake
501 reviews
1.1 mi away
Harbour House Hotel
Harbour House Hotel
#1 of 16 in Niagara-on-the-Lake
1,247 reviews
1.1 mi away
Prince of Wales
Prince of Wales
#5 of 16 in Niagara-on-the-Lake
1,824 reviews
Show Prices
Show Prices
Show Prices
1 mi away
Queen's Landing
Queen's Landing
#4 of 16 in Niagara-on-the-Lake
1,604 reviews
7.4 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#8 of 16 in Niagara-on-the-Lake
1,415 reviews
1 mi away
Shaw Club Hotel
Shaw Club Hotel
#3 of 16 in Niagara-on-the-Lake
962 reviews
Show Prices
Show Prices
Show Prices

Been to Riverbend Inn and Vineyard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riverbend Inn and Vineyard

Address: 16104 Niagara River Pky, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Romantic Hotel in Niagara-on-the-Lake
Price Range: £92 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Riverbend Inn and Vineyard 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Riverbend Inn ; located outside one of the prettiest towns in Canada, along one of the most scenic roads anywhere in the world, stands a Georgian mansion surrounded by 17 acres of vineyards, manicured lawns and gardens, and only minutes from the old town of Niagara-on-the-Lake. Recently restored, all will enjoy the countryside from our bar and restaurant, vineyard patio or settle into one of our individually appointed rooms reflecting our commitment to the finer things in life. Drop by and enjoy a glass of our own Riverbend wine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), getaroom.com, Hotels.com, TripOnline SA, Ebookers and Cancelon so you can book your Riverbend Inn and Vineyard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riverbend Inn And Vineyard Hotel Niagara-On-The-Lake

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing