We have never written a bad review before -- but seeing others' comments, we realize our experience was not unusual - so here goes: The room was nice (Green Room) and spacious and clean. The town is lovely, the theater was fabulous, beautiful countryside. The pool at the B&B was quite dirty as was the pool furniture and apparently, judging from others' comments, it has been this way for years.
Alison, one of the proprietors, was extremely kind and sweet. However, John, the other proprietor, was anything but sweet. It started with his insistence that I listen as he yelled driving instructions over the phone when we called to simply let him know we would be a few minutes later than our original arrival time. During our stay, he had a condescending tone and attitude about where we ate, what we ate, that we didn't know what a good restaurant was, that our theater choice was ill-considered and "would be depressing" even though he had not seen the play as of yet, and that my husband was being ridiculous to heed his doctor's advice to stay away from grapefruit while on certain medications. For some reason, John made several negative comparisons between American and Canadian foods. We are not defensive about America or American foods, but why did he need to make such points repeatedly?
One night, I had a extremely painful migraine headache and was not able to make it to breakfast. My husband went downstairs to make our excuses and John made it quite clear in his tone that he was not pleased but would "figure out something." Alison sweetly brought up a breakfast tray and showed concern for my well being and offered to bring my husband a tray also so he could stay with me. While my husband waited for the other tray, he unintentionally overheard John emphatically tell Alison that he would not allow a tray upstairs the next morning.
When we did make it to breakfast the next morning, the negative comparisons continued. We do believe he means well, and likely fancies himself quite the friendly gregarious expert host. Trouble is, what he thinks is gregarious, actually many times comes across as unwelcoming, condescending, and offensive.
We have been to many bed and breakfasts, stayed in many places in Canada and Europe - we live in NYC, we know what good food is, we are aware of good theater and know how to recognize hospitable behavior. We've never experienced this from a proprietor before. We will not return.
- Official Description (provided by the hotel):
- Gracious, friendly accommodation just 50 yds. off the main street in the "Old Town" of Niagara on the Lake with all its attractions. Spacious, elegantly decorated suites with the charm and grace typical of Old Niagara yet with all the modern conveniences (A/C, Jacuzzis, fireplaces etc.).Gourmet breakfasts amidst rich mahogany and crystal. Relax on the verandah or poolside or enjoy the view of our gardens, stately pines and creek. A short walk to theatres, shopping, restaurants, golf and the rivermouth. ... more less
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