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“Good hotel, unclear pet policy”

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La Quinta Inn & Suites Oshawa
Ranked #3 of 7 Hotels in Oshawa
Reviewed 31 August 2014

We stayed here on 7/27/14 while on a trip in Canada. The hotel itself is very nice, a renovated building that has been updated and modernized. The room was excellent and the staff was very friendly and helpful. Our only problem came after we checked out and was on our way when we looked at our receipt and found that we had been charged a $25 plus tax pet fee for having our little Yorkie in the room with us. Nowhere on their advertisements had I seen that there is a fee for having your pet in your room with you. In addition, La Quinta Inns, the chain of which they are a part, does not charge for pets at any of its rooms where we have stayed. We are Elite members of the LaQuinta Inn Returns Club and have stayed at countless LaQuinta Inns throughout the US and have never been charged a fee for having our dog with us. The chain advertises that they are pet friendly and pets stay free so we assumed that our stay at this particular inn would follow chain policy. I tried to send an email to this inn only to discover that there is not an email address given for it in any of the materials we received from them, including the card asking me to do this review. The pet fee included tax so it was $28.25 and I resent it being added to my bill at checkout time and not being explained to me at check in time and even being told that there would be a fee for pets. Since this goes against the policy of the LaQuinta Inn chain they I think they owe me a refund for it.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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2  Thank JerryTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (312)
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204 - 210 of 312 reviews

Reviewed 30 August 2014

staff was less than honest when it came to getting the rooms we requested and were promised ..parking was way overbooked and the reponse recieved from staff was like talking to a wall ..not blaming the staff as they seem to be aware of the issues but stated the owners have never dealt with the issues

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with La Quinta
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Waterloo
11
Reviewed 28 August 2014

The hotel staff were very helpful. The rooms were very clean and quiet. We enjoyed a good sleep. The only problem around the hotel was there were not a lot of restaurants for dinner but we drove around and found lots in the area. I am sure that was because of the location. The breakfast was great. Would stay here again is we were in Oshawa again.

  • Stayed: August 2014, travelled with friends
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    • Location
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Review collected in partnership with La Quinta
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

We attended this year's autofest in Oshawa and this was the best hotel we could have chosen. It's right downtown where all the Friday night festivities took place and lots of restaurants nearby. Not far from Lakeview park where the show took place on Saturday and Sunday. Great breakfast everyday to start the day. What more could you ask for. Reasonably priced as well.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with La Quinta
Thank denrigottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

I liked the hotel itself, and also its affordable rates and its location. I was very glad to be able to stay at an affordable hotel that is also in a pedestrian-friendly area, and in an area that is easy to get to on public transit.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
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Thank jd307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

This hotel had excellent accommodations, a great price and friendly service! It was also very comfortable and quiet, which makes it very baby friendly too! I would go more but there isn't much to see and do in Oshawa. Was just for the night to break from a long drive.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank gkphillips
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Quinta Inn & Suites Oshawa

Address: 63 King St E, Oshawa, Ontario L1H 1B4, Canada
Phone Number:
Region: Canada > Ontario > Oshawa > Downtown Oshawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Oshawa
Price Range: £56 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Oshawa 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The brand new La Quinta Inn & Suites Oshawa hotel is conveniently located in the heart of downtown Oshawa, Ontario, just steps away from the General Motors Centre and the UOIT Downtown campus. Effortless access to a variety of fascinating shops, boutiques, dining and entertainment makes this downtown hotel an ideal lodging option for travelers. Other popular destinations near our Oshawa hotel include the RS McLaughlin Estate Parkwood National Historic site, the Durham Regional Courthouse and the Lakeridge Health Community Hospital. Complimented with convenient amenities like a microwave, refrigerator, coffee maker, hairdryer, iron with board, 32 inch flat screen TVs with cable television, our guest rooms are finished off with luxurious bedding and eye-catching decor. Our free Bright Side Breakfast is offered daily and features a delicious variety of breakfast food and drinks including fresh coffee, tea or hot chocolate, assorted juices, "Make-Your-Own" waffles, pastries, breakfast breads, hot and cold cereals, hard boiled eggs, and a fresh assortment of fruits. Free access to high speed Internet and free in-room phone calls ensure uncompromised access to the communication sources needed to stay connected digitally . Our business center is available 24 hours a day and meeting rooms can be reserved for business or social events. Maintain an active lifestyle on-the-go with our fitness centre.Book today and come experience a comfortable stay backed by genuine hospitality and efficient customer service at the La Quinta Inn & Suites Oshawa Hotel in Ontario! ... more   less 
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Also Known As:
La Quinta Inn & Suites Oshawa Ontario, Canada

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