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“Basketball Tourney”

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Best Western Plus Durham Hotel & Conference Centre
Ranked #1 of 7 Hotels in Oshawa
Waterloo, Canada
Level 5 Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Basketball Tourney”
Reviewed 18 June 2014

The staff (front desk and room attendants) were all quite friendly and accommodating. Our whole team stayed here. The only complaint is the breakfast room is too small for the size of the hotel when it is full. I was asked to leave to make room for other guests and I hadn't quite finished yet. Otherwise, the hotel is typical of the chain.

  • Stayed June 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Pete L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoshawa, Director of Sales at Best Western Plus Durham Hotel & Conference Centre, responded to this review, 26 June 2014
BigmanPete,

Thank you for taking the time to review your recent experience at our hotel. I am happy that overall your stay seemed to have gone very well, but I do apologize for your experience with our breakfast. We will review internally as to how we can improve in the area's mentioned. We look forward to seeing you back during your next visit to the Oshawa area.

Kind Regards,

Adam Klukowski
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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294 reviews from our community

Traveller rating
    85
    90
    61
    36
    22
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82
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84
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
La Peche, Quebec, Canada
1 review
Reviewed 16 June 2014

Our experience at the Best Western Plus in Oshawa was very good. The person at the desk was very pleasant and helpful. The person who cleaned our room was very helpful and provided all that we asked for. When we called the desk for help, the service was excellent. I would encourage you to stay and enjoy your time in Oshawa.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pauline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoshawa, Director of Sales at Best Western Plus Durham Hotel & Conference Centre, responded to this review, 26 June 2014
Pauline L,

Thank you very much for the wonderful feedback regarding your recent stay with us. We take pride in making our guests experience a memorable one, we look forward to welcoming you back the next time you are in town.

Kind Regards,

Adam Klukowski
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 June 2014

Right off the 401 10 mins to town newly renovated clean rooms comfortable beds nice place regular room rates around $100 a night, I usually stay at best Western Hotels. I did go back a couple of nights later to stay another night could not even get my 10% CAA discount Hotel policy is if near capacity no discounts and they wanted $40 plus more a night, not a good policy when your a frequent user of there services in fact it sucks.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larmac46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoshawa, Director of Sales at Best Western Plus Durham Hotel & Conference Centre, responded to this review, 16 June 2014
Dear Larmac46,

Thank you very much for the positive feedback regarding our renovations and I am glad that you had a good night's sleep during your stay. As per our conversation regarding the rate matter we are glad that we will see you back next time you are in the Oshawa area.

Regards,

Adam Klukowski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binbrook, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Our room door wouldn't lock and when I told the front desk they didn't sound too concerned. The lady greeting you at breakfast was handling the food (pancakes and scrambled eggs) with her bare hands NO GLOVES. She was taking the pancakes and running them through the toaster to warm them because the warming trays didn't have any burners under them. She also was moving the scrambled eggs around with her bare hands as well. VERY UNSANITARY and UNPROFESSIONAL. This is how people get sick - she should be using gloves!!!!!

Room Tip: just don't go there.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoshawa, Director of Sales at Best Western Plus Durham Hotel & Conference Centre, responded to this review, 16 June 2014
Deb K,

I am very sorry that your recent stay with us was not a satisfactory experience. We have taken your feedback and shared it with the mentioned departments and have taken appropriate action in the above areas. Please contact me directly I would be happy to discuss your stay in further detail at 905 723 5271 x 409.

Adam Klukowski
Director of Sales
Best Western Plus Oshawa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Oshawa hotels

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014

I stayed at this hotel many times for business. Biggest disappointment is hotel wasn't able to deliver a quality product even after their promised renovation. The room smells and you can find mold all along the ceiling above the curtain. The heating unit was so noisy that you cannot get a good night sleep. The door was painted but you ended up with a hard time closing it until you slam it close. You can see patches everywhere along the corridor ceiling which I believe are water leaks. I will not return to this hotel for my next trip.

Room Tip: Rooms are noisy facing the highway and the train tracks.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Clemen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephenville, Canada
1 review
Reviewed 24 March 2014

I was impressed by the spaciousness of the room as well as the big screen TV, comfortable bed and awesome pillows. The room was bright with large windows and light blocking drapes so I could sleep in. Loved the in room fridge and microwave. Also, the room had a personal coffee maker with as much coffee as needed. The staff was very friendly and accommodating. High speed internet was always available. And finally the whole hotel smelled clean and fresh.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Alexis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoshawa, General Manager at Best Western Plus Durham Hotel & Conference Centre, responded to this review, 27 March 2014
Thank your for staying with us on your last visit to Oshawa, We are so pleased that you enjoyed your stay at the Best Western.
On Behalf of myself and my staff I would like to thank you and we look forward to welcoming you back to our hotel in the future.

Thanks
Dana Gillingham
General Manager
Best Western
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
2 reviews
Reviewed 15 March 2014

The hotel is good for a quick one-night's stay. Close to big highways and VIARail and some rooms have been upgraded. Not something I would choose for a vacation and/or multi day stay. Staff is friendly. Bit of a drag to have to lug luggage in on stairs when room is on higher level. But no major complaints.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Arnolda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Durham Hotel & Conference Centre

Property: Best Western Plus Durham Hotel & Conference Centre
Address: 559 Bloor St W, Oshawa, Ontario L1J 5Y6, Canada
Phone Number:
Region: Canada > Ontario > Oshawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #1 of 7 Hotels in Oshawa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Durham Hotel & Conference Centre 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Durham Hotel And Conference Centre
Best Western Oshawa
Oshawa Best Western
Best Western Plus Durham Hotel & Conference Centre Oshawa, Ontario, Canada

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