I had the misfortune to be a guest at this campsite whilst visiting my in-laws about two weeks ago. July 2012. We have just moved from Ireland to live in Ottawa. My in-laws were helping us with our big move. What should have been a nicer experience for all of us was marred greatly by the staff of this campsite. I am in total agreeance with the other reviews on-line. Whilst the campsite itself is awesome, beautiful grounds, facilities are good , nice private spaces... the staff - especially the manager gave the impression he didn't want to be bothered with having to deal with real people.
My mother-in -law had checked in advance before travelling that they wouldnt mind having guests, the lady at Ottawa Municipal Campsite that she spoke with assured her over the phone that this wouldn't be a problem. Not So ....... each time we as guests wanted to do a day or evening visit they wanted four dollars per car passenger. This certainly wasn't mentioned over the phone at the time of booking. Also my father-in-law when he first arrived , the staff on-duty that evening wanted to be paid upfront for all the nights in advance, when my in-laws were not sure whether they were staying for three of five nights at that time.
One evening myself and my husband called to collect our children who were with their grandparents and the guy in charge that evening tried to charge us two dollars each to visit. When I complained and asked to see the manager the charge suddenly increased to four dollars per passenger to visit. The manager blatantly kept repeating that it was company policy to charge the guests, and blustered his way through the whole conversation just repeating this . I said that we were a family and it wasn't like that we were staying overnight but just collecting our children....and that we weren't teenagers drinking and being noisy and upsetting other campers ( not that all teenagers are like this) but he just had no sense of customer service at all. We had no option but to pay the eight dollars to get in and collect our children. I definitely won't be recommending this, although beautiful campsite simply because of the staff. Owners take note!
- Also Known As:
- Ottawa Municipal Campground Hotel Ottawa