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“Good, though room was missing blackout blinds”

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Holiday Inn Express Hotel & Suites Ottawa Airport
Ranked #17 of 67 Hotels in Ottawa
Certificate of Excellence
Seattle, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good, though room was missing blackout blinds”
Reviewed 19 April 2012

My wife and I stayed here overnight after visiting some family in the area. The hotel and room itself was clean, the staff were kind and efficient. Both soft and firm pillows were on each of the queen sized beds, and the bathroom included a tub with a higher quality stone tile. The only negative we encountered was with the window fixtures - there were no blackout blinds, and we happened to have a room facing a long term parking lot with bright, stadium-style lighting. Though we did not report it until we were checking out, the staff insisted that the blinds were there as all Holiday Inn Express locations have the exact same window fixtures - we declined to go back to the room and check again, but find it unlikely that both of us would have missed them, especially when we've had no problem locating the blinds at other hotels.

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank AndrewInSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
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  • Any
English first
Pembroke, Canada
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 February 2012

My husband was on business last month so we had to stay in this hotel with our 20 month old for 6 nights but it was great. we upgraded to the presidental suite to have extra room for my son to play and nap etc. There was an in suite jacuzzi tub, small kitchen area, 2 flat screen tvs w/seperate large sleeping area with fireplace and seperate living area w/couch, table and chairs, work area etc. The breakfest was free and very good, eggs, eggs/cheese omlettes, bagels, muffins, bacon, sausage, yogurt, cereals, pancakes you make yourself with an easy machine, free coffee all day long, very clean everywhere ie rooms, eating area, halls, pool etc. Parking was lacking and being 7 months pregnant with a 20 month old walking very far to and from the front of the hotel was hard bc the parking area was never cleaned the whole time we were there, plus there was a huge ice/snowstorm making the parking lot terrible. I was parking at the front entrance to go in and out with my son all day but was told to stop. The parking area was my only problem, everything else was great. Helpful and very nice staff, nice hotel and great stay.

  • Stayed January 2012, travelled with family
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Helpful?
4 Thank Jamie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 February 2012

I generally hate visiting Ottawa because in hotels in this city are not very good and are generally expensive. So, I chose a purely functional hotel that was well priced - although curiously more expensive than the downtown ICH in Chicago.

The Airport Holiday Inn Express is a very nice functional hotel. The staff are involved and offer to help whenever and wherever they can. The location is close enough to make the airport and the 'city' readily accessible. Did I mention that Ottawa is clearly one of the worst capital cities in the world, defining uncontrolled suburban sprawl? Unfortunately, I have to visit on an semi-annual basis.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank drsjadfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 January 2012

My family and I stayed at this hotel from Saturday to Sunday (Jan. 28/29) and had a pretty good experience. The staff were very friendly and helpful. For example, the bell man (who didn't need to take our luggage since my husband had only one suitcase he could clearly manage), approached us to let us know that if we wanted to, we still had time to catch the Chinese New Year celebrations that were wrapping up in 45 minutes, and was near the hotel.

As we went back and forth from the hotel to do sightseeing, etc. all staff, front desk staff, maids, etc. would always greet us and make eye contact.

The hotel was older but well kept. Our room was very spacious and had two double beds, a couch with a pull out bed and a small kitchenette (no stove). The bathrooms were small but updated with Moen showerhead and granite counter tops. I like that Bath & Body toiletries were included. We didn't try the hotel restaurant but it looked well attended for breakfast. The front desk guy referred us to a great Italian restaurant for dinner, a 2 minute walk from the hotel, called Dantessa's...the food was AMAZING there.

A few cons: There was a noticeable stain on the carpet in the living room area and a forgotten red skittle that was not cleaned up. Also the remote seemed like there was a delay when changing the channel, and the blow dryer only worked for the first 2 mins, then shut off and even though we let it cool down and reset it, it never worked for us again.

This wasn't a 5 star but i'd say the overall experience, location, was pretty good so 4 stars!

  • Stayed January 2012, travelled with family
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Helpful?
2 Thank Nat30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brockville, Canada
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 23 January 2012

we stayed at this hotel for the park and fly. It is new so it is very well maintained.
It was also very quiet. I would recommend this hotel .

  • Stayed January 2012, travelled with family
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Helpful?
5 Thank CanadaBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
271 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 23 January 2012

I found everything I needed in this hotel. From the warm and friendly front desk staff to the clean and cozy rooms, the ever reliable internet, the hearty breakfast, access to the gym and pool. I enjoyed the hot jacuzzi which was what I needed after a day out in the cold snow. My favorite hotel. One little thing though - the room was sort of on the dim side. I prefer bright rooms as it affects people's moods.

Room Tip: Rooms facing the back do not have views. Rooms facing the front have a view of the street.
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  • Stayed December 2011, travelled with friends
    • Value
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Helpful?
2 Thank fishlover22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
369 reviews
258 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 22 January 2012

Stay in this hotel for one night in order to catch up a very-early morning flight.

There are about 3 airport hotels around the airport and I choose this one mainly because I am a member of Priority Club and it is of reasonable price.

Since I arrived late (about 10pm), I do not try the diner at its restaurant and the fitness center but I have accessed its business center - it's great with good Internet connection and free black-and-white printer available!

The room looks very good with comfortable lightning and a good work desk. Check-in is awesome and both the check-in and the check-out are very efficient.

The only suggestion is that the shuttle be better started at 4:00am ET (just like the other two hotels around the airport) in order to catch up the first flight (like 5:30am/5:45am).

Worth staying in this hotel for transit again!

Room Tip: 1. If you do not rent a car, please remember to call the hotel to pick you up in the airport. The...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward-A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Ottawa Airport

Property: Holiday Inn Express Hotel & Suites Ottawa Airport
Address: 2881 Gibford Dr, Ottawa, Ontario K1V 2L9, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Ottawa
#21 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ottawa Airport 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Ottawa Airport Hotel Offers a Free Airport Shuttle From 5 AM-11 PM Located right outside Ottawa near Ottawa Macdonald-Cartier International Airport, the Holiday Inn Express Ottawa Airport is a great place to begin your Canadian vacation. With close proximity to Ottawa s biggest leisure and business attractions, you will find a comfortable stay at an affordable price. For the business traveler, our Ottawa hotel is just a few kilometers away from Centurion Conference and Event Center. You can also get to the heart of downtown Ottawa quickly and easily, as it is just twelve kilometers from our airport hotel. Ottawa s information technology industry is right at your fingertips with businesses such as Black Coral and Apple Canada within ten kilometers of our hotel near Ottawa International. Ottawa s many tourist attractions are all located within a short distance of our hotel near Ottawa airport. Parliament Hill is just 12 kilometers away, in the heart of downtown Ottawa. A little further away from our Ottawa airport hotel is Mont Cascades. This mountain offers skiing in the winter and hiking trails in the summer. During your stay at our hotel near Ottawa International, you can take advantage of the indoor heated pool & whirlpool spa and the free Internet access. Come Stay Smart with us at the new Ottawa airport hotel and see what Ottawa has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Ottawa Airport
Holiday Inn Express Ottawa
Holiday Inn Ottawa

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