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Holiday Inn Express Hotel & Suites Ottawa Airport
Ranked #16 of 67 Hotels in Ottawa
Certificate of Excellence
Vaughan, Canada
Level 6 Contributor
87 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great Place”
Reviewed 30 July 2014

Love this location. Most of the things are consistent with Holiday Inn Express brand hotels else where. It is quiet, the service is great. The front desk staff (Jack and Greg) are really friendly and helpful. Breakfast is typical, but I see they have Greek yogurt and hard boiled eggs which I like very much. Eating area is spacious and well maintained by the a couple of staffs who constantly cleaning up and replenishing food items and supplies. The gym is a bit small compared to other locations. There is an indoor swimming pool. The printer in the business area which is really tight is not always working. But the front desk staff is willing to print files for you.
The hotel is on Hunt Club road, only 10 minutes away from airport. It is one block east of Bank street the main thoroughfare of the city. One block west is Riverside drive. Lots of shopping and restaurants at both intersections. The only T&T in town, a major Asian grocery chain store, is located at Riverside intersection.

OLG Slots at Rideau Carleton Raceway (1200 plus slot machines) is about 20 minutes away. Driving to downtown needs a good 40 to 45 minutes due to traffic. There is no highway to cut through city core area.

Room Tip: Room away from elevator. Check A/C first when you get into a room. If it is noisy, ask for another r...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank YorkRegionYnot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 July 2014 via mobile

We stayed here this past week for 5 days. We were in the middle of a move out of the city, so we called this home for the week.

Rooms were good. The a/c was loud!! Sounded like a jet plane about to take off when it started!

Breakfast was good, good choices, coffee was decent but get there early or you will run out of turkey sausage!

Pool was ridiculously cold and one day the hot tub was too hot the next it was cold. The workout room was good, quite warm though but decent.

Front staff was nice, cheery and polite. No complaints.

The biggest issue that dropped the score was the cleaning staff. One day we got back around 4, the room was made up. The next day they came by took all our towels, a blanket and didn't replace them, add an extra toilet paper or pretty much cleaning nothing but empty the garbages. Even the coffee cups weren't washed or replaced.

I wouldn't recommend it for a long stay. Only for a night if you are passing by

Stayed July 2014, travelled with family
Helpful?
1 Thank CaffeinatedDancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review, 12 August 2014
Dear CaffeinatedDancer,

We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with the breakfast and fitness center, it is disappointing to know we fell short of your expectations with the air conditioner, pool and housekeeping service. Rest assured that this isn't reflective of the high standards we usually pride ourselves with.

Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newfoundland and Labrador, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

We were so delighted to stay here on our last night in Ottawa, after our Canada Day family vacation. Our room was clean and comfortable. No deficiencies whatsoever in air conditioning, fridge, or bathroom facility. The breakfast was hearty (and included in the room price) and offered a great assortment of hot & cold foods. The pool area was well-kept and clean. The staff were very helpful. We couldn't have asked for more. Thank you. We would stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ash-Hillier_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

We had an excellent experience at this hotel - we called direct to the hotel to obtain a reservation and got a rated that was $20 less than what central reservation offered and what booking online offered. All the staff was efficient and friendly and the room was clean, comfortable and quiet. The breakfast was amazing - many options to choose from, including greek yogurt and yummy cinnamon rolls! While the pool was not overly large, it was more than suitable for our family. The shuttle service to the airport was an added bonus! This is absolutely my preffered stay (outside of downtown hotels) when staying in Ottawa pre/post flights, and we will be coming back soon!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank SJP76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond Hill, Ontario
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 July 2014

Stayed at this hotel many times for both business and pleasure trips since it opened last decade. For the first 5 years, I would've given it a "4".

Most recent stay 2 weeks ago made up my mind not to stay here until hotel replaces its A/C heating units (sounds like a parked truck) and its mattresses (too soft with little support). Still not much external noise if facing away from Hunt Club Rd. Usual HI breakfast fare is also getting tired.

Note that there's a Hampton under construction beside this property abutting Hunt Club Rd. Apparently owned by the same individuals as this hotel, who I assume are pouring their dollars into the Hampton and not the Holiday Inn. I expect the Hampton prices will be a few dollars higher as a result.

Room Tip: Face away from Hunt Club Rd. and adjoining hotel construction.
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank roadsnottaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServicesOttawa, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review, 22 July 2014
Dear Roadsnottaken,
Thank-you for taking the time to share your recent experience at our hotel. We take all of our guest concerns very seriously and always strive to delivery an exceptional guest experience. It is unfortunate that we fell short of our hospitality promise. We assure you that management will address your concerns and we hope that our attention to details will encourage you to stay with us again. Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Albert, Alberta
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 July 2014

Stayed here recently for a relative's wedding and had a great experience. Room clean and bright with everything functioning. Facilities were all bright and clean. Decent continental breakfast included each morning in the lobby. Staff were pleasant and no issues checking in or out.

Great location if overnighting at airport or a family function such as ours but not for seeing downtown Ottawa.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank SunSeekers036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, Ontario, Canada
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 July 2014

We really enjoyed our stay June 28th, 2014. Great room, very spacious, big enough for a queen size air mattress... Unbelievable breakfast for a complimentary, it had everything including eggs and sausages.Room was very clean and beds comfy. Also we got to enjoy the pool and hot tub.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natty_1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Ottawa Airport

Property: Holiday Inn Express Hotel & Suites Ottawa Airport
Address: 2881 Gibford Dr, Ottawa, Ontario K1V 2L9, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Ottawa
#21 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ottawa Airport 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Ottawa Airport Hotel Offers a Free Airport Shuttle From 5 AM-11 PM Located right outside Ottawa near Ottawa Macdonald-Cartier International Airport, the Holiday Inn Express Ottawa Airport is a great place to begin your Canadian vacation. With close proximity to Ottawa s biggest leisure and business attractions, you will find a comfortable stay at an affordable price. For the business traveler, our Ottawa hotel is just a few kilometers away from Centurion Conference and Event Center. You can also get to the heart of downtown Ottawa quickly and easily, as it is just twelve kilometers from our airport hotel. Ottawa s information technology industry is right at your fingertips with businesses such as Black Coral and Apple Canada within ten kilometers of our hotel near Ottawa International. Ottawa s many tourist attractions are all located within a short distance of our hotel near Ottawa airport. Parliament Hill is just 12 kilometers away, in the heart of downtown Ottawa. A little further away from our Ottawa airport hotel is Mont Cascades. This mountain offers skiing in the winter and hiking trails in the summer. During your stay at our hotel near Ottawa International, you can take advantage of the indoor heated pool & whirlpool spa and the free Internet access. Come Stay Smart with us at the new Ottawa airport hotel and see what Ottawa has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Ottawa Airport
Holiday Inn Express Ottawa
Holiday Inn Ottawa

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