After a couple of horrible stays at the Holiday Inn in Heathrow, England - I was concerned that my stay at this hotel would be another "budget class" experience. My stay would be further from the truth. I arrived an hour earlier than expected and was welcomed warmly and told my room was all ready for me. None of this "you're early so you have to book an extra night" treatment. The receptionist (wish I remembered his name) was courteous, professional and extremely friendly. Within 5 minutes he had arranged for a special pick up to the airport, wake up call and was about to put on breakfast for me if I wished. I was in my room within 10 minutes of checkin. Later on, I received a message that the shuttle would be full and so the hotel would issue me a taxi voucher for my transportation. I felt that he had gone way above and beyond the call of duty. Very, very impressed.
In an age of budget hotels where they nickel and dime you for everything and skimp on the service, it is great to see a hotel that is aimed at the budget conscious, but who still believe in excellent service for its guests. I will always stay in this hotel when I am in Ottawa and would highly recommend this hotel to anyone who needs to stay near the Ottawa Airport.More