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Holiday Inn Express Hotel & Suites Ottawa Airport
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Reviews (461)
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All reviewsottawa airportpresidential suitehunt clubshuttle servicefront desk stafffree breakfastyogurtcheck in was quickrental carmicrowave and fridgeexcellent stayshort driverestaurants within walking distanceclean roomsthe breakfast areaindoor poolnight's sleep
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Reviewed 1 January 2011

Best staff, great location and clean rooms. simply the best at the best price. tim hortons and the keg 3 min away, walmart shopping area 5 min away, chinese and pizza beside the hotel.

  • Stayed: December 2010, travelled on business
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1  Thank PromoteIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2010

This new hotel is about a 5-10 minute drive from the Airport ,
You can use the free shuttle from the hotel if you arrive before 11pm.Call them to have them pick you up ..if not the taxi fare is a shocking 13CDN dollars,..I arrived after 11pm so the taxi was my only choice .
Check in was SWIFT ..the staff on duty were
very pleasant and were aiming to please .
The rooms are very large and spotlessly clean .My room had a poorly lit sitting area with a sofa .
There is a coffee maker and a packet of coffee but no tea is provided .
The bathroom is large with a shower tub combo ,The towels were very soft ,There
was need for a bath mat as the tub base was slippery during my shower and for older clients it would be a safety hazard .To my surprise after my shower I noticed the coiled up bath mat behind the toilet ..why they position it there was a mystery ,Upon checkout, I mentioned that it should be placed on the ledge of the tub so that it would be immediately seen ..
I was informed that it certainly made more sense and that
they would change the location .
There is FREE wireless internet ,A large working desk is provided
There are blackout curtains ,There was no noise from the airport area .The heating/air conditioner unit worked
fine and was silent during operation ,
The room had a flat screen TV with LOTS of channels ,
The rate included breakfast which is self served It includes lots of different hot and cold goodies to satisfy any appetite . Waffles ,pancakes, bacon, hot and cold cereal ,fruit ,endless scones and other pastries ,Different juices and a large selection of teas would satisfy any thirst ..a great relaxing breakfast !There was even a small patio area for you to eat outside ,
The food was very ,very fresh and there was lots of it.Anything that was running low was immediately replenished by very cheerful ,attentive and caring staff ,
There is a large screen TV in the breakfast area for you
to watch the news .There were free newspapers supplied as well at the large comfortable sofas surrounding a fireplace .There are also free newspapers at the elevators .Be sure that you do not get a room on the first floor near the indoor pool as the smell of Chlorine may not agree with some people .
Check out time is 11AM not 12 NOON ..so watch your timing ....check with the front desk during check in for the shuttle times going back to the airport ,
This is my second stay here ...the price is very reasonable
considering the location .I will be back again for sure .

Stayed: October 2010, travelled solo
2  Thank skip n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2010

Had to commend this hotel for it's staff-"very friendly/warm&knowledgeable of Ottawa"
Also, the room was an excellent surprise-Clean and fresh. When you can relax in the room without wondering what other kinds of kreepy things lurk,that's peace of mind.
We stayed for 2 nights and took in some of the city.
Breakfast was good/loved the fresh apples/newspapers daily. Nice extra touches.
Please keep up the cleanliness and we'll be back.
Everything was spot on !!
Thank you!
K/S
Belleville

  • Stayed: October 2010, travelled on business
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2  Thank tropicalbeachpearl06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2010

Great clean and new rooms, close to airport. Suite layout is sweet! Great hot breakfast. I'll definitely be back. Restaurants are a short drive away. Beds are really comfy. A little pricey compared to the hotel down the street, but a nicer stay.

  • Stayed: September 2010, travelled on business
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1  Thank canoeheads10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

Great location, rooms are very clean and modern. Spent my first time here for business and will be back. Close to airport and great shuttle services provided from the hotel.
Staff are very friendly and helpful. Great breakfast too!!

  • Stayed: September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank TorontoBiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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