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Reviews (384)
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All reviewsgraffiti restaurantkanata centrumqueen suitelarge shopping centerfrench doorsbig boxcanadian tire centreminute driveliving areanice hotelonsite restauranthockey tournamentmini fridgecoffee tablepool and hot tubfront desk staffnice stay
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24 - 29 of 384 reviews
Reviewed 29 August 2017 via mobile

The room was clean and while layed out with a separate bedroom and living room. The room included a kitchen sink, fridge and microwave which was helpful. Hotel was quiet at night. Close to shops and restaurants.

Stayed: August 2017, travelled as a couple
Thank Chilli09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Our family of 4 stayed in a queen suite for 1 night. We love this hotel and had last stayed here 7 or 8 years ago - it was nice to see the staff are still warm and friendly and the hotel is in beautiful condition. The room was very comfortable and the kids loved the labelled pillows! We will be back

Stayed: August 2017, travelled with family
Thank Tragoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Stayed here for 3 nights and it was pretty average. We went to the restaurant 3 times each for breakfast. The first morning we went and the service was horrible. The second time was really good and so was the third. The pool was great but really dirty and the bottom. But the rooms were very nice:) And we had a pretty cool view of the high way. And it was great that there was a little store in the lobby.

Stayed: August 2017, travelled with family
Thank meadowac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn & Suites Ottawa Kanata, responded to this reviewResponded 9 September 2017

Dear meadowac,

Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our lobby and we certainly appreciate your nice feedback on our rooms. On the other hand, we would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding our pool. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for reference.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

Our soccer team stayed here for a tournament, the hotel was very good about keeping the team on the same floor. There is a very nice lounge downstairs where the parents could meet up for a drink as well as shops / restaurants nearby to keep busy between games. The rooms were very clean as well.

  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Kruppy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

I am a repeat visitor to this hotel. The reasons I keep coming back: Wonderful staff (hotel & restaurant), location convenient to main highway, bus line and large shopping center with many shops and restaurants and a large grocery store, extremely comfortable beds, clean comfortable suites with a seperate bedroom and a large TV in both rooms, fridge, microwave in rooms, and a laundry room for extended stay guests.
The upper 3 floors are quiet and have a great view of the city.
Graffiti's food was OK but a bit pricey. Plentiful restaurants within walking distance are a good alternative. Do need better lighting in bathroom to apply my make-up, etc.
I will be back again next year for another extended stay!

Room Tip: Top 3 floors are quiet and have the best views, especially the front facing suites.
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank mustangsallie33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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