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“Good service and nice clean room”

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Best Western Plus Ottawa City Centre
Ranked #31 of 67 Hotels in Ottawa
GreenLeadersBronze level
Bradford, Canada
1 review
“Good service and nice clean room”
Reviewed 12 July 2014

When I book the room from web site then I made mistaken on booked 2 nights, then later I realize that I needed 3 nights, then I called the Hotel the gentlemen fixed up the dates without hesitation with same price, I would definite come back to this hotel anytime I visit Ottawa, I requested nice quiet room and he said no problem. Nice service and very polite.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 1 August 2014
Dear Tom H,

Thank you for taking the time to review Best Western Plus Macies Hotel.

We really appreciate your positive remarks and will pass your compliments on to our Staff. It is through candid comments from guests such as yours that help motivate us to continue to improve our hotel and service.

We look forward to welcoming you back on your next visit to Ottawa.

Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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567 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

Unfortunately it seems that every time we stay at a Best Western, I regret the choice. Future tip to travellers - do not use Best Western travel cards in an attempt to save money, because all it is is a hassle.

We planned a one night, short stay at this hotel, although it has no airport shuttle, in an attempt to save some money because we had a gift card. We were instructed by an employee that we could use the gift card after we made our online reservation.

Upon getting into the hotel we were told we had been "upgraded" from a queen room to a room with two double beds. Since when is that an upgrade for a married couple travelling, who clearly didn't book a room with a queen size bed by accident.

Furthermore, much to my dismay, upon check in we were told by the front desk agent that we could not use our gift card, and that there was nothing the front desk agent could do about it.

It took me getting on the phone to their customer care line in order to get this issue resolved.

Moral of the story is go to a hotel closer to the airport if all you're looking for is a simple one night stay. Pay the extra money for a hotel room and save the hassle of trying to get something from a gift.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 6 August 2014
Dear Leslie B,
Thank you for taking the time to review Best Western Plus Macies Hotel on tripadvisor.
We would like to apologize for not providing you the service that you have come to expect from a Best Western. The reservation that was reserved was an advance booking reservation that is meant to be pre paid. The Front Desk appreciated your frustration and applied the Travel card to the bill and refunded the difference to you.
We hope that we may be given another opportunity to serve your lodging needs.
Kind regards,
Tracey Power
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

Nice clean safe hotel. Comfortable beds, good clean bathrooms with efficient showers. Good internet. Would be nice to have free breakfast included as in other Best Westerns, but has onsite restaurant. Great place for breakfast across street (Rockin' Johnnies)

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Brona N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 1 August 2014
Dear Brona N,
Thank you for taking the time to review Best Western Plus Macies Hotel.
We really appreciate your positive remarks and will pass your compliments on to our Staff. It is genuine comments from guests such as you that help motivate us to continue to improve our hotel and service.
We look forward to welcoming you back on your next visit to Ottawa.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

We needed a mini vacation so we stayed in town. I have to say i was highly impressed. We got the room with two queen beds...it was HUGE...plenty of extra space. It was very clean and new looking, large tv, fridge, comfy beds, AMAZING shower head, nice big heated outdoor pool which we used twice, and standard checkout is 1pm! We ate dinner at the restaurant...which was my only real disappointment. I will say almost everything was wonderful, but the chicken cordon bleu was visibly overcooked, which was verified when i tried to eat it. But they quickly replaced it for me (i had a steak sandwich instead), and the rest of the meal was delicious.
Even though i live in town, i will make an excuse to stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank candyapple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 16 July 2014
Dear candyapple2014,

What a wonderful review, thank you for taking the time to advise us of your great stay. There is nothing more satisfying then knowing we have done something right and it is positive comments such as yours that remind us why we enjoy hospitality.

We look forward to the opportunity of serving you again on your next stay-mini-cation.

Kind regards,

Tracey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

The room was clean and comfortable. Check-in staff was friendly and helpful. Breakfast is usually included at most Best Western Hotels, but was not included at this location. The hotel was easy to access off Highway #417.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Scouter13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 7 July 2014
Dear Scouter 13,
Thank you for taking the time to review Best Western Plus Macies Hotel on Tripadvisor.
We appreciate your positive review as it encourages us to continue to strive for improvement.
We look forward to welcoming you back.
Kind regards,
Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskoka District, Canada
Level 6 Contributor
420 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 2 July 2014

We spent 4 days at this Best Western during the Canada Day holiday. The location was good for us since it was not downtown but not that far out.
Our check in was efficient and throughout our stay the office staff was courteous and helpful. During our stay the hunidex reading was in the high 30's so their pool was really welcome. Although it is small, the setting with large trees, hedges, flowers and grass makes it really welcoming on a scorching day.
There is a well equipped exercise room and a whirlpool.
There is an attached restaurant called CAFE 1274. For our first two mornings we had breakfast there. The food was fine but the service was TERRIBLE. Ten minute wait for first cup of coffee, another 10-15 minutes for your order. We saw people leaving and others getting very upset, at the long delay in getting a simple coffee or glass of orange juice.
On our third morning we would have gone elsewhere but there is no place for breakfast nearby.
Fortunately, the normal staff was present this time and the service was EXCELLENT! Like night and day.

The one slight disadvantage is that except for two bar and grills nearby there are no other places to eat nearby.

Wifi connection was easy and the signal was good!

We would return to Macie's

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe_Ursano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 7 July 2014
Dear Joe_Ursano,
Thank you for taking the time to review Best Western Plus Macies Hotel on Trip Advisor.
We appreciate your positive review and will pass on your compliments to our Staff. In regards to Café 1274, we have advised the restaurant and they admitted that they were short handed and apologize for not providing you with excellent service all the days of your stay.
We look forward to welcoming you and your family back to Best Western Plus Macies Hotel.
Kind regards,
Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deep River, Canada
1 review
Reviewed 1 July 2014

We had a relaxing time at the Best Western Macies. We enjoyed a quiet getaway by spending a little time at the pool and then out for dinner at a nice restaurant near by and then the following morning we did not have to rush to make 11am check out as check out is not until 1 pm. We were able take our time and have a quiet, excellent breakfast at the hotel's restaurant - Macies. We will definately go back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, 7 July 2014
Dear Brad R,

Thank you for taking the time to review Best Western Plus Macies Hotel so positively. We appreciate your observations about our Hotel and Café 1274 and look forward to the continued opportunity of serving you again in the future.

Kind regards,

Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Ottawa City Centre

Property: Best Western Plus Ottawa City Centre
Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly Best Western Plus Macies Hotel)
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Ottawa City Centre 3*
Number of rooms: 121
Official Description (provided by the hotel):
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 
Reservation Options:
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Also Known As:
Best Western Ottawa
Ottawa Best Western

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