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Best Western Plus Ottawa Kanata Hotel & Conference Centre
Ranked #41 of 68 Hotels in Ottawa
Reviewed 22 January 2014

I had booked two hotels in Ottawa and was unable stay in either and due to some confusion they were not cancelled. One hotel was the Best Western in Kanata and dealing with them was so wonderful, they totally understood my circumstances and reversed the charges. I've also stayed there previously and its a great hotel to stay in for either events in Kanata or even for the airport as just a quick drive away, Ottawa is only a quick drive too so a great location and convenient especially for Western Ottawa area.

  • Stayed: January 2014, travelled with friends
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Thank ValyaR49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 31 January 2014

Thank you for your review.

We do understand family emergencies can hinder ones travels.
I hope to see you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 - 311 of 435 reviews

Reviewed 19 January 2014

Stayed here for one night of Jan 17/14 and that was enough. Problems began on check-in - only one young guy on duty at 8 PM and a line of guests checking in. Rooms are in need of upgrading, mold in bathroom, shower handle almost falling off, no one under 5'7" could reach/adjust shower head. The bath towels smelled strange, and there was no convenient electrical outlets near desk. Walls between rooms are thin; could here people in other rooms. Wifi not working most of evening. Onsite lounge closed at 8:45 PM because "they felt like it".

  • Stayed: January 2014, travelled with family
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Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

My husband and I stayed at the Best Western Plus Ottawa/Kanata in January 2014. We were in town for one night for a hockey game so we weren't looking for the swankiest 5-star in Ottawa. We just wanted a clean place to flop that was relatively close to the arena.

When we walked into the front lobby of the BWP we were hit with an incredibly strong stench of bleach and cleaner. They have a pool area but this was not the smell of pool chlorine. It was industrial cleaner. Not a big deal. If we can smell cleaner, they must be using it so the place must be clean, right?

Check in was fast and easy. We pre-booked and pre-paid online so the front desk clerk, who was quite friendly, just handed over our room keys and away we went.

Our room was located at the very far end of the hotel. As we walked along the curvy zig zag hallways, we noticed the carpets were worn and very dirty as if they hadn't been vacuumed in ages. Again, no big deal, right? It's wintertime, people are constantly dragging salt and mud in on their shoes. Besides, we weren't sleeping on the floor in the hallway.

We walked into our room and it was pleasantly warm; a huge relief considering we had just come in from a -40C parking lot. Thankfully the awful bleach and cleaner smell that had followed us up the hallway hadn't managed to invade our room.

The room was dated but clean. The beds were comfortable, the linens were clean and the pillows were great. Wi-fi is included and it's fast.

The remote for the TV was missing and when we called the front desk to let them know, there was repeatedly no answer. Again, no biggie. After rolling in from the game at nearly midnight we weren't going to watch much TV anyway. We just didn't want to be charged for it when the next guests complained that it was missing.

The bathroom was also dated and the marble tile in the shower had mould creeping upward from the tub toward the ceiling. There were some black hair? Woolies? Fur? In the bottom of the tub that I quickly turned on the shower to wash away. There were also two bottles of conditioner instead of one shampoo and one conditioner so we couldn't wash our hair the following morning.

We were willing to overlook these minor things. We aren't fussy travellers and we had gotten the room for dirt cheap so why complain? You get what you pay for. But when my husband and I saw ants crawling all over the bathroom floor it brought this review down from a 3-4 star to a solid 2-star. One or two ants? No big deal. Insects exist. Deal with it. But a dozen or more to the point that we didn't want to leave our clothes or towels on the floor while we showered? Yep, bit of a problem.

Most hotels also include a continental breakfast. This one doesn't. They have a restaurant on site with a full menu which also offers room service but the breakfast isn't included. My husband and I simply mosied up the street to Cora's and ate there.

On the whole, this is a decent hotel for the price. However, if it had cost us any more than what we paid, I'd be a little more disgruntled than I am. I'd still recommend this place on the conditions that 1) you get it for dirt cheap like we did and 2) you're only staying one or two nights.

  • Stayed: January 2014, travelled as a couple
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Thank TheCrankyCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 19 January 2014

Thank you for your review. We are constantly improving our product and will look into the issues you did have at the hotel.
We are glad you had a good stay, next time we will try to make it an excellent stay.

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Reviewed 19 December 2013

I have stayed at Best Westerns all over Canada, and at the Best Western Plus in Revelstoke, BC and Owen Sound, ON; the Ottawa/Kanata BWestern Plus does not compare to any of the others. The room is dated; there's no breakfast; there's a lovely lobby but they haven't protected it from the cold air coming through the front door so you can't sit there & use it.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank CanadianJ975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 19 January 2014

Thank you for your review.
We did look into the issue of the cold are in the lobby and found that on the night you were here was the a large group that had proper the door open around the corner from the lobby as they were checking in.

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Reviewed 30 November 2013

Stayed with husband during the week for a hockey game. Rooms were spacious and comfortable enough. Bathroom dated but clean. Beds very comfortable. Good location on west end. It was a fine experience.

Room Tip: Rooms with adjoining doors tend to be noisier if people are staying in the adjacent room.
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  • Stayed: November 2013, travelled as a couple
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Thank kerket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 19 January 2014

Thank you for taking the time to review us.
We are very glad that you enjoyed our hotel.

We hope to see you again soon.

Report response as inappropriate
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Reviewed 20 November 2013

Good points:
Location close to Hwy 417 & 416 and convenient access from Hwy 7.
Easy drive to Canadian Tire Centre (sports, entertainment).
dated, but clean and comfortable rooms. Beauty Rest pillow top mattress, assorted firmness pillows (4) for each queen bed, soft and cozy duvets, very clean, pretty quiet no noise from upstairs rooms, room safe, 3 chairs !, refrigerator that actually keeps drinks cold, coffee maker with lots of coffee and tea. Non Smoking building...this is great because you know that they didn't run out of non-smoking rooms and put n/s labels in a smoking room to keep up with demand.
Room heater worked very well and was nicely quiet.
Nice pool and whirlpool area, nice fitness area.
Staff were always cleaning, everywhere you looked.
Price was ok for the area and amenities.
If you have a lot of luggage, be prepared to drag it up stairs.
MEH points:
TV channel selection and reception not great.
On site Restaurant breakfast was very slow and not very warm. The server offered to get my wife a replacement meal, which was good...but after waiting almost 30 minutes for the first one to arrive at our table we weren't going to wait another 30 minutes for a replacement.
Bathroom outlet was loose and had to hold the hair dryer, shaver plug in place by hand or it would pull out of the wall. (gave feedback to front desk at checkout)
Best Western has this annoying policy of putting a room price on their hotel internet website that only applies if you book well in advance. I booked by phone the day prior to our stay and had to pay $13.00 more than their internet price. The less rooms are available, the more they charge for them. I've experience this before with Best Western, and don't care for it.
The main reason I booked there this time was the fact I had a BW gift card, which paid for much of the room price.

I would still book/stay there again, if I knew in advance and could book early.
The onsite staff is very gracious, pleasant, and helpful.

Room Tip: Ask for a room on the back side (away from the street), and near the middle of the building. The out...
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  • Stayed: November 2013, travelled as a couple
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Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded 19 January 2014

Thank you for your detailed response. I am sure it will be very helpful for future guests.
We strive to have our hotel as clean and friendly as possible.

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Reviewed 13 November 2013

Booked a few days before for Nov 7th stay on Expedia and paid $157 including taxes for a king bed room with pull-out sofa for two of us plus child. If you are looking for a hotel with a pool this is probably the best value. Booked for one night to see a Senators game and the hotel was full. The mattress on the sofa bed was terrible while the king bed was reasonably good. The pool is pleasant, the jaccuzi was being repaired while we were there. Clean rooms but nothing you could call luxurious. Ok for one night. Best thing was East Side Marios across the street with a $5 pp shuttle bus to Senators games.

Room Tip: Don't trust the sofa beds if you have kids. Must have two double beds.
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  • Stayed: November 2013, travelled with family
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Thank Larry9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Ottawa Kanata Hotel & Conference Centre

Address: 1876 Robertson Rd, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Kanata
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Ottawa
#27 Business Hotel in Ottawa
Price Range: £80 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Kanata Hotel & Conference Centre 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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