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“Nice hotel in Downtown Ottawa”

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Albert at Bay Suite Hotel
Ranked #2 of 67 Hotels in Ottawa
Certificate of Excellence
Reviewed 31 May 2014

This hotel is in a very good location about a 10 minute walk to the Parliament Building and 5-15 minutes by car from many museums. We stayed in a two queen-one bedroom suite and it was very clean and large. The beds were firm (which I like) and the kitchen is very convenient.

We stayed on a Friday night and between 9:00pm and 11:00pm we kept hearing very loud music playing but we are not sure from where it was coming from. As well, we tried to have an early check-in (12:30pm) but the room that had specifically been put aside for us (we asked for a higher floor away from the elevator) was not ready. We were surprised it took over 3 hours to clean our room although we were given the option to take another room on a lower floor closer to the elevator but declined. I would assume if you know a customer has arrived and is waiting for their room and the previous guest has already checked out that you would try to have the room ready as soon as possible.

Overall, I would recommend the hotel for location, size of room and cleanliness. The decor is very nice and comfortable.

Room Tip: If you want an early check-in, call ahead to make sure your room is ready. Room facing main street...
  • Stayed: May 2014, travelled with family
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Thank JLO1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 10 June 2014

Dear JLO1968,

Thank you for choosing our hotel during your recent visit to the Nation's Capital.

We appreciate you taking the time to submit your comments online. Thank you for the kind words about our location and cleanliness.

I am sorry for the delay in having your specific room cleaned. Our normal check in time is at 4:00 p.m. and we do our best to accommodate earlier requests. I would be happy to further discuss your check-in experience. At your convenience, can you please contact me at 613-238-8858 or Amanda@albertatbay.com?

Thank you again for staying with us. We look forward to hosting you and your family again.

With warm regards,
Amanda Craig

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1,681 - 1,687 of 2,674 reviews

Reviewed 30 May 2014

This hotel is awesome! It's centrally located in downtown Ottawa. Everything is within walking distance. On arrival, we were given a suite complete with kitchen area, living room and separate bedroom. The air conditioner was not working and without question, they moved us and upgraded us to an executive suite on the 12th floor which is there highest level. It was wonderful! Very large space and everything was separated and included two washrooms. I would highly recommend this hotel. Valet parking is $20 extra per night and is located underground with in and out privileges as well; although, it's easier to get around Ottawa walking as there are so many one way streets. One thing to note is that there is FREE parking on the streets of Ottawa on weekends, so you can park directly in front of the hotel even though they tend to not tell you as they want you to pay for the valet. Also, this hotel has a pub within it with nightly musicians. So no need to drive or walk far to grab a new cold beer :) The only thing we had wished they had was a swimming pool for our toddler, but other than that, it's a great stay!

Room Tip: All rooms are wonderful!
  • Stayed: May 2014, travelled with family
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 10 June 2014

Dear Linda B,

Thank you for choosing our hotel during your recent stay in Ottawa.

We appreciate you taking the time to share your excellent experience online. Thank you for the kind words about our location, service and large suites. You have shared some great tips for our future guests as well. Though parking on the street is free in most places nearby, we make note to recommend our garage first to ensure that guests don't get parking tickets or have their vehicle towed. It is certainly a great asset to Ottawa to have this free parking available for visitors to the city and a great advantage for our guests.

We look forward to your next stay with us.

With warm regards,
Amanda Craig

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Reviewed 29 May 2014

It was the perfect place to stay, conveniently located, close enough for my wife to walk sight see and shop, while I was in meetings. When you have a choice 4days of restaurant food or a full kitchen you appreciate the latter. The staff was very friendly and helpful. The rooms were also quiet, possibly it was intended to be a condo. The only downside is the underground parking, it is extremely close with the amount of pillars and blind turns, small cars welcome. There is a section for electric vehicles. I would recommend this facility to anyone coming to Ottawa.
This would also be an ideal location for someone flying in to visit, you do not need a vehicle to enjoy the city from this location.

Room Tip: Some of the floor plans have smaller living room, dining area but have two bathrooms, this could be...
  • Stayed: May 2014, travelled on business
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1  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 10 June 2014

Dear Stephen B,

Thank you for choosing the Albert at Bay Suite Hotel.

We are delighted to see that you consider us your "home away from home." Thank you for sharing some great tips and feedback for our future travelers.

We look forward to welcoming you "home" again soon.

With warm regards,
Amanda Craig

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Reviewed 28 May 2014

A hiking group from CNY stayed in this place, 4 people to a room and it was very nice. Very clean and the front desk was very helpful in letting us know of opening on the attractions around the city. I would defiantly recommend this place to anyone who would love to tour the city. It was a nice location and splitting it between 4 people was a great price.

  • Stayed: May 2014, travelled with friends
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1  Thank Becky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 10 June 2014

Dear Becky K,

Thank you for choosing the Albert at Bay Suite Hotel.

We are thrilled to read that you and your hiking group enjoyed your stay with us. Thank you for the kind words and for recommending us to your family and friends.

We look forward to welcoming you back to Ottawa again soon.

With warm regards,
Amanda Craig

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Reviewed 27 May 2014

I booked a room at the Albert at Bay soon after registering for the Ottawa marathon as it was close to the race start (a 15ish minute walk) and unlike many other hotels for marathon weekend, did not require a 2-night minimum stay. The other main advantage obviously is that we get a kitchen, and I was keen to prepare my own breakfast on race day.

It was a bit tricky to figure out where to park the car to check in (it's off Bay Street if you're wondering), and there were of course plenty of cars as they were so busy due to the marathon weekend so that was a bit frustrating, but that's no fault of the hotel itself. The hotel's actual parking lot was full, so we were sent to an additional lot a block away, and at half-price to boot. Check-in was smooth, and I was happily informed that there was a late checkout for people running the race to allow for us to come back and shower, which is such a lovely attention.

The hotel room is bigger than most people's first apartments. The decor is modern and comfortable (I must get those dining chairs for myself) and I slept like a baby in that huge bed, despite pre-race jitters. Would highly recommend and definitely stay here again.

Stayed: May 2014, travelled as a couple
1  Thank Bich-Han
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 28 May 2014

Dear Bich-Han,

Thank you for choosing to stay with us over Ottawa Marathon Weekend.

We are delighted to hear that you enjoyed your suite and slept like a baby while you were here. Thank you for taking the time to submit your feedback online and we are humbled by your kind words.

We hope to see you not only for the next Marathon, but any time your travels bring you to Ottawa.

With warm regards,
Amanda Craig

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Reviewed 26 May 2014

We stayed here for 3 nights while my partner completed her Royal College Exams and it was the perfect hotel for this as it really was like having our own apartment in Ottawa.

She could study in the dining room or living room and I could watch TV in the bedroom without disturbing her. The kitchen is well-equipped for light cooking/food prep like toasting bagels in the morning and making cocktails at night (after the exam). Our friends made chicken fingers for dinner one night, so full meals can be made if you prepare in advance. The balcony was also a nice feature since the weather was fantastic and I enjoyed a couple afternoon beers in the sun.

While it's quiet at night, the Albert and Bay is fairly busy intersection during the day so if you're hoping to catch a midday nap, you'll have to request a room on the inside (if they exist). While it's certainly walking distance to Ottawa's main attractions like Parliament Hill, Byward Market and the National Gallery, the Albert at Bay Suite Hotel is further than most other hotels in the downtown area.

Overall, I would recommend this hotel to families, people who have to study/work in a quiet setting and anyone who wants to save some money by preparing meals on their own.

  • Stayed: May 2014, travelled with friends
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Thank TOfoodie80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 28 May 2014

Dear TOfoodie80,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thrilled to hear that you felt like you were at home in our suites. Thank you for taking the time to submit your comments. We also appreciate you sharing some helpful tips to our future guests.

We look forward to welcoming you back again soon!

With warm regards,
Amanda Craig

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Reviewed 24 May 2014

Checking in at the end of April to this hotel we were pleasantly surprised by the space and cleanliness of our room In fact we felt like we were in a condo during our stay. There is a full kitchen including dishwasher which is stocked with some dishes, glasses, etc. two wall mounted flat screened tvs were appealing to my husband. The living area was comfy and the beds were very comfy. Staff at the front desk were pleasant and helpful.There is a well stocked convenience store attached to the hotel . We would definitely return to this hotel.

  • Stayed: April 2014, travelled as a couple
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2  Thank CreamFancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded 28 May 2014

Dear Nancy B,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so happy to hear that you were pleasantly surprised by our hotel and enjoyed the spaciousness and cleanliness of our suites. Thank you for taking the time to share your great experience online and a special thank you for mentioning our pleasant and helpful staff.

We look forward to seeing you again!

With warm regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Albert at Bay Suite Hotel

Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ottawa
#1 Romantic Hotel in Ottawa
#1 Family Hotel in Ottawa
Price Range: £101 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Albert at Bay Suite Hotel 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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