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“Great stay”

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Albert at Bay Suite Hotel
Ranked #2 of 67 Hotels in Ottawa
Certificate of Excellence
St. John's, Canada
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great stay”
Reviewed 5 June 2014

This hotel was fabulous. Great customer service and the room was great. I had friends visit one evening and it was nice to have room in the "living room" area to visit with them without having to pack people in a bedroom and sit on a bed. We had a full kitchen, even with a dishwasher! and also a dining area, living room and spacious bedroom. Two big flat screen tvs were also nice perks. The location is okay, there is a little walk to the Parliament Building, Rideau Centre, or The Market. But with the nice weather, it was a nice walk and I didn't mind it at all. The restaurant was not the best food I've eaten, but the service was good. The 24 hour convenience store that is attached to the hotel is super convenient as well. I would definitely recommend this hotel and I would definitely stay here again.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
1 Thank tacmgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 12 June 2014
Dear Tacmgp,

Thank you for choosing the Albert at Bay Suite Hotel.

We are thrilled to read that you think our hotel was fabulous. Thank you for the kind words about our customer service, our suites and our location.

We hope to host you and yours again the next time you make the trip to Ottawa!

With warm regards,
Amanda Craig
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2014

Last weekend (May 31/June1/2014) my husband and I stayed at The Albert at Bay. Our experience was fabulous. We found the accommodations very pleasing. We stayed in a suite which consisted of a large bedroom with two queen beds, full kitchen, dining area and living room. The rooms were all clean and it was very quiet. Everything in our room worked well and the price was very reasonable for a downtown hotel. To top it off we had a restaurant on the ground floor and a convenience store which was very handy. The hotel is conveniently located downtown if you are flying in and wanted to take the bus directly to your hotel from the airport. Take bus 97 which drops you off at the door from the airport. I know where I'll be staying on our next trip to Ottawa.

  • Stayed May 2014, travelled with family
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Helpful?
2 Thank happycamper0136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 12 June 2014
Dear Hapycamper0136,

Thank you for choosing the Albert at Bay Suite Hotel.

We are delighted to read that you had a fabulous experience during your stay. Thank you for the kind words towards our clean suites and our downtown location. Your tips for our future travelers will be very helpful, especially in regards to the number 97 bus that goes between our hotel and the airport for under $4.00.

We look forward to welcoming you back to Ottawa soon!

With warm regards,
Amanda Craig
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Cornelia, Georgia
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 June 2014

We marveled at the size and layout of our suite which was very well-equipped, really a large one bedroom, two full bath apartment. The location is a little out of the way from sites, a hearty walk to Parliament, and there are few good restaurants within walking distance. Our single complaint is related to access by car. With so many one way streets in the vicinity, it's a bit of a labyrinth to get to the garage. Signage in the garage about the exit, and as you enter the driveway from the street about needing to scan ticket/ room key could be more prominent. Still a nice choice -- great value.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank NewEnglandinGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 12 June 2014
Dear Ashley C,

Thank you for choosing our hotel during your recent visit to Ottawa.

We appreciate you taking the time to submit your feedback online. Thank you for the kind words in regards to our spacious suites. We are sorry to hear that you had difficulty finding our garage, where the entrance is on Bay Street. Your recommendation for more signage has been forwarded to our General Manager for consideration.

Thank you again and we hope to see you on your next visit to the Nation's Capital!

With warm regards,
Amanda Craig
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Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

We had a great break in Ottawa the hotel staff were especially welcoming to our chatty children and went out of their way to assist is with events and directions in the city. They accommodated for our large vehicle in terms of parking and the suite was well equipped. There was a 24 hour convenient on the ground floor. From the English and beyond.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank Amiebw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 10 June 2014
Dear Amiebw,

Thank you for choosing the Albert at Bay Suite Hotel during your recent trip to Ottawa.

We are thrilled to read that you and your children enjoyed your stay. Thank you for the kind words about our welcoming staff. We are fortunate to have a team of employees who genuinely find delight in helping our guests enjoy a legendary stay in the Nation's Capital.

We hope to see you again on your next Family City Break!

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec (CANADA)
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 May 2014

This hotel is in a very good location about a 10 minute walk to the Parliament Building and 5-15 minutes by car from many museums. We stayed in a two queen-one bedroom suite and it was very clean and large. The beds were firm (which I like) and the kitchen is very convenient.

We stayed on a Friday night and between 9:00pm and 11:00pm we kept hearing very loud music playing but we are not sure from where it was coming from. As well, we tried to have an early check-in (12:30pm) but the room that had specifically been put aside for us (we asked for a higher floor away from the elevator) was not ready. We were surprised it took over 3 hours to clean our room although we were given the option to take another room on a lower floor closer to the elevator but declined. I would assume if you know a customer has arrived and is waiting for their room and the previous guest has already checked out that you would try to have the room ready as soon as possible.

Overall, I would recommend the hotel for location, size of room and cleanliness. The decor is very nice and comfortable.

Room Tip: If you want an early check-in, call ahead to make sure your room is ready. Room facing main street...
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  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank JLO1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 10 June 2014
Dear JLO1968,

Thank you for choosing our hotel during your recent visit to the Nation's Capital.

We appreciate you taking the time to submit your comments online. Thank you for the kind words about our location and cleanliness.

I am sorry for the delay in having your specific room cleaned. Our normal check in time is at 4:00 p.m. and we do our best to accommodate earlier requests. I would be happy to further discuss your check-in experience. At your convenience, can you please contact me at 613-238-8858 or Amanda@albertatbay.com?

Thank you again for staying with us. We look forward to hosting you and your family again.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 May 2014

This hotel is awesome! It's centrally located in downtown Ottawa. Everything is within walking distance. On arrival, we were given a suite complete with kitchen area, living room and separate bedroom. The air conditioner was not working and without question, they moved us and upgraded us to an executive suite on the 12th floor which is there highest level. It was wonderful! Very large space and everything was separated and included two washrooms. I would highly recommend this hotel. Valet parking is $20 extra per night and is located underground with in and out privileges as well; although, it's easier to get around Ottawa walking as there are so many one way streets. One thing to note is that there is FREE parking on the streets of Ottawa on weekends, so you can park directly in front of the hotel even though they tend to not tell you as they want you to pay for the valet. Also, this hotel has a pub within it with nightly musicians. So no need to drive or walk far to grab a new cold beer :) The only thing we had wished they had was a swimming pool for our toddler, but other than that, it's a great stay!

Room Tip: All rooms are wonderful!
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  • Stayed May 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 10 June 2014
Dear Linda B,

Thank you for choosing our hotel during your recent stay in Ottawa.

We appreciate you taking the time to share your excellent experience online. Thank you for the kind words about our location, service and large suites. You have shared some great tips for our future guests as well. Though parking on the street is free in most places nearby, we make note to recommend our garage first to ensure that guests don't get parking tickets or have their vehicle towed. It is certainly a great asset to Ottawa to have this free parking available for visitors to the city and a great advantage for our guests.

We look forward to your next stay with us.

With warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

It was the perfect place to stay, conveniently located, close enough for my wife to walk sight see and shop, while I was in meetings. When you have a choice 4days of restaurant food or a full kitchen you appreciate the latter. The staff was very friendly and helpful. The rooms were also quiet, possibly it was intended to be a condo. The only downside is the underground parking, it is extremely close with the amount of pillars and blind turns, small cars welcome. There is a section for electric vehicles. I would recommend this facility to anyone coming to Ottawa.
This would also be an ideal location for someone flying in to visit, you do not need a vehicle to enjoy the city from this location.

Room Tip: Some of the floor plans have smaller living room, dining area but have two bathrooms, this could be...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, 10 June 2014
Dear Stephen B,

Thank you for choosing the Albert at Bay Suite Hotel.

We are delighted to see that you consider us your "home away from home." Thank you for sharing some great tips and feedback for our future travelers.

We look forward to welcoming you "home" again soon.

With warm regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
#1 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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