Stayed in room 1119 for two nights, booked through Hotwire on a hidden bid. Was weary as some of the reviews state some bad experiences and cleanliness issues. The hotel is built into two towers, I seen both room types. I can truly tell the tale of both sides. Original booking was for king size suite. Upon late checkin around midnight I was greeted by front desk agent name starts w M. He was very friendly and helpful. He told me the room types were sold out and he would have to put me into a smoking room against my wishes. Unless i wanted to pay more for a penthouse suite. He mentioned it shouldn't smell so bad and that if I couldn't bear it to let him know. The elevator, room and halls smelt terrible and the furnishings were very worn down and in need of repair from what I noticed. I couldn't bear the smells and smoking smell. He switched me into a penthouse suite and waived the fee, which was very accommodating in lieu of a non smoking room. This other tower area halls and elevator smelt clean and fresh like a hotel should. The room was very clean, furniture was well appointed and good condition. Bed is comfortable and linens were soft and the ac unit was working full force. The view on this oversized balcony was amazing. One of the best views in Ottawa. There isn't much for amenities here, small shampoo and soap and there wasnt a kitchen unit. There isn't a housekeeper to clean or make sheets etc which was the first time I ever heard of that. You can have someone come but it costs extra each day. All in all the price I paid on hotwire was well worth it. I would stay here again only if I paid for the penthouse floor again or that section of the hotel. Jenn at front desk was very polite and helpful too stored luggage here while went to museums during visit. Lots of potential and needs some upgrades but this hotel is the best on cooper street/ area for the price and service.
- Official Description (provided by the hotel):
- Cash is no longer accepted. Parking Fees: Overnight $16 plus taxes Monthly $200 plus taxes ... more less
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- Also Known As:
- Extended Stay Deluxe Ottawa - Downtown Hotel Ottawa
- Extended Stay Ottawa
- Ottawa Extended Stay