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“Terrific weekend”

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Cartier Place Suite Hotel
Ranked #31 of 68 Hotels in Ottawa
Reviewed 25 November 2013

We were a family of 5 and made a lot of use of the very warm pool. nice hot tub and terrific games room for the younger children. We arrived in pouring rain and the next day we had a snow storm. The location was great. We had a two bedroom suite which fit our needs perfectly. The people at the front desk were always very helpful and we would not hesitate to stay there again. The only problem we encountered was difficulty opening the door to the suite with a metal key - the lock was very temperamental! Everything was very clean and the queen sized bed in one of the bedrooms was supremely comfortable.

  • Stayed: November 2013, travelled with family
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Thank sanka65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 28 November 2013

Dear Guest

Thank you for your valuable comments. We are glad to hear that our Front Desk staff were friendly and able to help you. We are also glad to hear that you enjoyed our swimming facilities and our 2 bedroom suite. We are looking into your lock situation, so this does not happen again.

Thank you,

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Reviewed 22 November 2013 via mobile

I stayed here for one week in November on a business trip. The suite on the fourth floor was very large, separate bedroom, living room, kitchen and bathroom. All appliances, dishes, coffee, tea included. Two TVs and even an app that lets you use your iPhone as remote control, how cool is that, and, of course free WiFi.

They have a nice pool and small gym to work out, hence all you need.

Stayed: November 2013, travelled on business
Thank Stefan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 28 November 2013

Dear Guest:

Thank you for your valuable comments. We are glad to hear that you enjoyed our full equipted kitchenette, wifi, and as well as our swimming and fitness facilities.

Thank you,

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Reviewed 12 November 2013

This hotel still hands out metal keys for your room. The room is more like a studio apt complete with a small furnished kitchen and dining table. There was a small balcony that was perfect for viewing the city. The location is close to attractions and there are pubs and restaurants within walking distance.

  • Stayed: November 2013, travelled on business
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Thank desktopnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 28 November 2013

Dear Guest:

Thank you for your valuable comments. We are glad to hear that you enjoyed our location and the nearby attractions. We are also glad to hear you enjoyed our suites with a full kitchenette.


Thank you,

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Reviewed 8 November 2013

30 hours in Ottawa, at this hotel. The location is superb, as it it right smack in the middle of Elgin St.. Lots of choices for food and entertainment. Rooms were adequate, ...since these are mostly suites, with a kitchenette and living area. However, the décor, furniture, TVs, phones, alarm clocks, lighting....all need to be updated. Feels like I'm in a 70s hotel. The fitness room definitely needs to be updated. For one, it is small.....barely 10' X 10', the equipment is old and some parts rusting too. There was a pool, but didn't use it. Was in the tower block,....which did afforded a little bit of a view of the city, though not by much. They still give you the old style key with a key chain.....AND a keycard, which was for the elevator. The bed was firm and comfy though - no complaints there. Coffee pack supplied can be improved......quality wasn't very good. guess one could always get coffee from the nearby joints. The canal is only a couple of blocks away, so when it freezes over, it'll be more fun.

Room Tip: Ask for rooms in the Tower building, away from the bustle of Elgin St.
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  • Stayed: November 2013, travelled on business
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1  Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 12 November 2013

Dear Guest.

Thank you for your valuable comments. We are glad to hear that you enjoyed our location and the nearby attractions. You will be happy to know that we are currently undergoing renovations to our suites. We will look into our fitness room equipment. For more extensive workouts our Front Desk can direct you to full fitness centers located within walking distance of our hotel. The suite you stayed in was part of our Retirement Residence. We have found that the traditional locksets provide added security for our Senior guests along with the card access elevators. We look forward to welcoming you back so that you can experience our Hotel complex.

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Reviewed 5 November 2013

Handy to Elgin Street and a short walk up same to the sightseeing and shopping, however, I found this suite hotel gloomy and a bit depressing. Décor is very 60s/70s. Bed a little too firm. Cheap furniture. If you're passing through and only need a night or two, it's easy to manage without the kitchenette. Staff I came into contact with were friendly enough but wouldn't stay here again.

  • Stayed: October 2013, travelled solo
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1  Thank Clova2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 7 November 2013

Dear Guest:

Thank you for your valuable feedback.
We're glad to hear that you enjoyed the sightseeing of Ottawa and our location, as well as staff/
You will be happy to hear that we are undergoing renovations to all of our suites. We would like to see you in the future.

Thank you,

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Reviewed 1 November 2013

I was quite frankly very disappointed with my experience at this hotel. I selected this hotel for location and the fact that it was pet friendly (although their surcharge was by far the highest I've encountered on my trip. Our room wasn't ready when we arrived (2pm) because they were doing last minute maintenance on broken cupboards. The smoke detector was hanging by wires and the flat screen tv was cracked (they never did replace it). The cleaning staff never once came to the room or even asked if we needed anything. Access with luggage from the basement was a nightmare as only one elevator was functional, and the access from the garage is narrow and cramped. The trolleys for luggage barely fit in the elevators and need to be man-handled around tight corners in the garage. While some staff were friendly and greeted you as you went through the lobby, others wouldn't even acknowledge your presence. You would also expect that a hotel that provides a dishwasher in the room would possibly have detergent to actually use it. Oh, don't try to use american money, they don't accept it. My family and I have stayed in many hotels during my many years in the military and this one was by far the worst. I wouldn't recommend it.

Room Tip: Lower levels have lots of traffic noise. Keep windows closed to minimize outside disruptions.
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  • Stayed: October 2013, travelled with family
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1  Thank truenewfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, General Manager at Cartier Place Suite Hotel, responded to this reviewResponded 11 November 2013

Dear Guest,

Thank you for your valuable comments, I understand that our staff offered compensation for your stay at the time, and we do apologize for the maintenance deficiencies in the room, and will look into it for you.
We will also be reviewing the housekeeping deficiencies to make sure they do not happen again, and we will re-train our staff to give friendly hospitality to all guests.
We do not exchange current at our hotel however there are several banks in the area that will. Dishwasher detergent is placed daily in your dishwasher for your convenience.
Our pet fee includes deep shampoo cleaning and treatment for pets. We are sorry for the inconvenience of one of our elevators, being out of service for your stay,
Thank you

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Reviewed 23 October 2013

My wife and I spent five nights at this hotel this October. We had a one bedroom suite which made it very comfortable as the living space and bedroom are separate. It had a small kitchen that if one wanted could cook and or bring food in to enjoy. We availed ourselves of the fridge for fruit and water and the coffee maker. The unit was clean and fully equipped.

The location is great in that there are many restaurants near bye as is Parliament Hill and the market area...all within walking distance.

We enjoyed our stay and would go back again next time in Ottawa however I would request a unit further east in the building putting one further away from the corner of Elgin St.

Room Tip: Stay on the easterly portion of the building.
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  • Stayed: October 2013, travelled as a couple
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1  Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartierPlace, Reservations Agent at Cartier Place Suite Hotel, responded to this reviewResponded 6 November 2013

Dear Guest:

Thank you for your valuable feedback and comment. We are happy to hear that you enjoyed the full kitchenette, as well as our location.

We hope to hear from you again, and enjoy your next stay

Thank you,
Kait

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cartier Place Suite Hotel

Address: 180 Cooper St, Ottawa, Ontario K2P 2L5, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Ottawa
#22 Family Hotel in Ottawa
#29 Business Hotel in Ottawa
Price Range: £74 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cartier Place Suite Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
"The Cartier Place Suite Hotel was honoured with the 2016 Service Excellence Award from major online travel websites. The hotel has also a 3 Green Key eco-rating. Proud to be family owned and operated, the hotel is a short walk to Parliament Hill, the Ottawa Convention Center, the ByWard Market and City Hall. You will find our pet friendly accommodations in a quiet downtown neighborhood, located one block from the historic Rideau Canal and the trendy boutique area of Elgin Street. Always a favorite among families and business travelers alike; the hotel offers 250 spacious one and two bedroom suites, including VIP suites with Jacuzzi, Business Suites and Penthouse Hospitality Suite with a roof top patio and beautiful city views. Each suite features a full kitchen, separate bedrooms, combined living/dining area with a private balcony. Deluxe meeting and banquet facilities feature floor-to-ceiling windows that overlook our gardens. Guests may also enjoy the games room, children's playroom and the only downtown hotel with a private outdoor garden patio complete with playground and shuffleboard court. The indoor pool, whirlpool, sauna, exercise room and the friendly atmosphere all contribute to a memorable stay. Whatever the reasons for your stay, there's flexibility and a willingness to meet your needs at the Cartier Place Suite Hotel. Whoever you are and wherever you come from, as soon as you step in the door, you will know you are welcome. Suite dreams await you... here." ... more   less 
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Also Known As:
Cartier Place Hotel Ottawa
Cartier Place Suite Ottawa
Hotel Cartier Place Suite

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