My husband and I stayed at the Chateau Laurier for three nights. We travel extensively. This is like a three-star hotel cruising on a five-star reputation from years ago. What was wrong?
1. Ineffective air-conditioning. Cooled the room 1 degree in three days! (to 80 degrees)
2. Paint peeling from ceiling in bathroom and near radiator in the bedroom. I was picking pieces of paint off my husband's cheeck at dinner. Classy!
3. Curved tube television with screen that was 24", placed perpendicularly to the bed so only one person could watch it. From the sofa on the far side of the room the screen was too small. It's been three years since I have seen a non-LCD TV in a top hotel.
4. No bathrobes for first two nights. We didn't bring robes, assuming hotel would supply them. Looked in the literature on the desk. Nothing about robes, so didn't call down about this. Third night bathrobes appeared.
5. No Wi-Fi. Had to join the President's Club to get free ethernet and cable. Outdated. Again it's been a while since I've encountered this. The free internet on the Gold Club Floor is being advertised as if it's a privilege--it's also free at the Comfort Inn. It's expected by the business traveller now, not a privilege.
There was also no counter space in the bathroom, but a tiny ledge, half occupied by hotel's products, so that by the time my husband put down his shaving kit, there was no room anywhere for my hairbrush, let alone anything else, I do understand that it's an old hotel with pedestal sinks. But how much money does it cost to put in some shelving?The check-in staff had that twenty-something "I'm so bored. It's a shame I have to work for a living" attitide. The only good thing was the location and it was clean. In short, nothing like a five-star hotel. Stay anywhere else.
- Official Description (provided by the hotel):
- Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more less
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- Also Known As:
- Fairmont Chateau Laurier Hotel Ottawa
- Fairmont Hotel Ottawa
- Fairmont Hotel Chateau Laurier
- Fairmont Ottawa
- Ottawa Fairmont