I like this hotel. I have for about a dozen years or so. It is centrally located and usually pretty reasonably priced. If you are a Marriott Rewards customer, chances are you can get a room without the (ridiculous) $20 parking fee for the garage that was supposedly "renovated" about a year and half ago, but darned if I can see what the changes actually were.
I have two frustrations with this hotel. First, as a Reward member, you used to get 500 points or a free breakfast. Now, you get either 100 points, a breakfast discount, or a free appetizer. Secondly, we asked for a rollaway bed, which we were not guaranteed. That's fine, I get that. When I asked about it at check in (we came prepared with our own air mattress just in case), I was told that the hotel could give us a mattress to put on the floor but that they could not give us a cot/bed on wheels or something quasi-unintelligible because of, well, I'm not sure I actually understood the reason. I guess my problem is this: how can you give the option of a rollaway, if there is no rollaway? The person who used the mattress was very accepting of the situation, but what happens when you have travelled hundreds or thousands of miles and are told that one in your party has to, essentially, sleep on the floor because the hotel can't/won't provide the actual "rollaway" that is supposedly available on the Marriott website? Granted, we booked just one room to save money, but this experience left be with a bad feeling about a hotel that has historically been a very solid choice. Just beware before you pick the rollaway option: someone will wind up sleeping on the floor.
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- Also Known As:
- Courtyard Ottawa Downtown Hotel Ottawa
- Ottawa Courtyard