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“Adequate Hotel. Excellent Service. Very good location”

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Courtyard by Marriott Ottawa Downtown
Ranked #18 of 67 Hotels in Ottawa
Certificate of Excellence
Luxembourg City, Luxembourg
Level 6 Contributor
230 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Adequate Hotel. Excellent Service. Very good location”
Reviewed 2 June 2014

The hotel is located in the Ottawa market area in downtown. The hotel is properly furnished even if slightly tired but it is fine and the beds are comfortable. Bathrooms are a bit in the smallish side but not a big problem (I was on my own). The rooms also have a fridge which is very useful since there are lots of interesting food stores nearby. I had an interior room and it was very quiet despite being in the entertainment centre in Ottawa. Parking is attached to the hotel and this is a very desirable feature in this location.

The service at the front desk is very attentive and engage your questions with interest and provide complete and helpful answers

As I said earlier the hotel is located in an area with an abundance of restaurants (any food type), bars, stores, etc. Certainly very animated and not only in the evening. It is a pleasure to stroll around and immerse yourself in the environment.

Stayed May 2014, travelled on business
Helpful?
Thank brozas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 5 June 2014
Thank you very much for your feedback!

Our location is impossible to beat and we are thrilled that you enjoyed the numerous restaurants and made the most of the amenities available in your room. Parking in the downtown core is very limited and we are happy to offer on-site parking to our guests whenever possible.

Our front desk staff is knowledgeable about the area and events in the city so you can always head to them for recommendations or advice as well as directions on where to go.
Exploring the vibrant Byward Market is one of the best ways to maximize your experience at Courtyard by Marriott Ottawa Downtown.

We are so glad you enjoyed staying with us!

-Shannon Seguin
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

We enjoyed our stay at the Marriott in the Market. The hotel isn't the newest in terms of amenities in the rooms - but the staff - they are Amazing! They think of everything! Being in the Market, the evenings can be loud - so the staff provide earplugs and sound machines to guests! We always found the staff extremely helpful and the management team empowers every employee to make the guests happy. In addition - you can't beat the general location! We would recommend this as a base hotel to anyone wanting to experience Ottawa's Market.

Room Tip: Ask for upper floors facing Rideau Centre - it will minimize the noise from the entertainment area.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 4 June 2014
Thank you so much for your kind words! Our staff works hard to ensure that every guest enjoys their stay with us! The Byward Market is a great area, offering guests a large variety of things to see and do during the day and at night. Unfortunately, this can sometimes lead to street noise therefore we try to accommodate our guests as best as possible. The white noise machine is also great for those who have difficulties sleeping away from home.

Again, we’d like to thank you for sharing your thoughts we other travelers and we hope to host your next trip to Ottawa!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 June 2014 via mobile

The oriental lady working the front desk on Friday May 31 ... Very pleasant helpful lady !!! Great job ... Hotel room was fine .. 1 st floor 143 was right on street level I was concerned initial ... Turned out just fine great bed !!! Bathroom toilet is kind of the only thing I could see that needed to be addressed ... Very odd position ... Other than that ... GREAT OVERALL SPOT

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank upsetottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 5 June 2014
Firstly, we would like to thank you for the review. Your kind words are appreciated!
The hotel does have a fantastic location with access to all sorts of restaurants, attractions and businesses.

I will make sure to congratulate the front desk agent that offered you such great service. Our staff tries to make each guest feel welcomed and help them make the best of their time in the Nation’s Capital.

With being a downtown property we have limited space therefor our bathrooms are arranged in such a way.

Once again, thank you so much for sharing your thoughts.

-Shannon Seguin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
Reviewed 28 May 2014

Hotel is a bit dated, but the service is excellent. This hotel is within walking distance of many of the local attraction. Restaurants and bars are just around the corner. Excellent Shopping is only about 2 blocks away.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 4 June 2014
We’re so happy to hear that you had a good stay with us! While our building is older, we make every effort to keep it up-to-date. Over the past couple of years we have done extensive renovations. Our location is certainly one of our best features though, allowing guests access to a farmer’s market, shopping, restaurants and more all within a very short walk!

We’d like to thank you for taking the time to review your stay and we hope to see you again soon!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas United States
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

This was my first time in Ottawa - there for business. This Courtyard location was perfectly located. I was less than a half block away from the Byward market where there are more than 120 shops and restaurants and still in walking distance of downtown offices. My collegues stayed closer to the office and complained every morning about the hotel food, while I would chime in with "I went to the bakery, ate at a great bistro and had a Beaver tail for dessert".
The staff at the hotel were very helpful and always ready to provide recommendations. Even a hockey team stayed there.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 3 June 2014
Greetings from the Courtyard by Marriott,

First, I’d like to thank you for taking the time out of your busy day to share your experience with others on TripAdvisor!

Being located in the heart of the Nation’s Capital, our guests have easy access to some of the best of what Ottawa has to offer! Beavertails are always a favorite with our travellers and as well as our staff. ! There is so much going on in the Byward Market from shopping, restaurants and tourist attractions that guests will always be able to find something to do.

Once again thank you so much for your time, we greatly appreciate the feedback.

-Shannon Seguin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2014

We stayed during a very busy weekend (Ottawa marathon weekend) and I was very impressed with the customer service. The front desk staff were very friendly and helpful. Even when we were just waiting in the lobby for friends and didn't approach the desk, they still asked if they could be of any help. We have two small children, and unfortunately ended up with some soiled bedding and towels. Housekeeping replaced them promptly. Upon leaving the hotel, we forgot some items in the room. I called and e-mailed them and received an e-mail response from Michelle within 20 minutes, saying that she would speak to housekeeping for us. They found our items and were able to keep them at the front desk for our friends to pick up for us. I have left items behind at other hotels before and it took days or weeks for a response.

The rooms were clean and pleasant. I found the bathroom a bit cramped, but not unmanageable. The location is very convenient. Some of the nice-to-have amenities were lacking, such as room service or coffee in the lobby. We did not use the pool or fitness room, so I cannot comment on those. However, my kids did enjoy the cookies and fruit-flavoured water that were in the lobby one afternoon. Overall, I would return based on the customer service we received.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovemygoldenpuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 3 June 2014
Good evening,

Your kind words about are staff are greatly appreciated! Helping our guests and knowing that they’ve enjoyed their stay is one of the most satisfying aspects of working in the hospitality industry.

We encourage all guests to chat with us during their stay, as we have lots of really good restaurant and activity recommendations to help guests make the most of their time in Ottawa. And if you need directions, we can help with that too!

We are so glad to hear that Michelle quickly responded to your call in regards to your lost and found item. This is one of the many great services we offer.

As you mentioned unfortunately we do not offer coffee in the lobby seeing as it is not a Courtyard standard but we did replace with our yummy infused water that we put out in the afternoons.

Many thanks for posting your review on Trip Advisor and we hope to see you and your family again!

-Shannon Seguin-
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Lake George, New York
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 May 2014

I will start with the fact that we made a reservation on a very busy three day weekend at the last minute. We were only staying one night, and at first were told they were full, then after an internet search we found one room available, we called them and they accommodated us, with a room with a king bed. ( We are two American gals on a quick trip for dual birthday celebration.) Upon arrival we were able to check in at 11:30 AM, and given a room on the 4th floor with a king and pull out couch. (Perfect!) We get a phone call from the front desk with in a minute of getting in the room and were told we had a voucher for $60.00 towards lunch or dinner at choice of three restaurants, and free breakfast in the morning. The room was small but clean and comfortable.

The entire staff at this hotel were fantastic. The front desk people at all times were friendly and went out of their way to offer help in getting around, and things to do, and places to eat in Ottawa.

We would go back to this hotel in a heartbeat!!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annnoe93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, 30 May 2014
Hi there,

The Courtyard Marriott Ottawa team would like to thank you for taking the time to post your feedback about your last stay with us!

We are happy to hear that after all we were able to accommodate you for your recent stay in Ottawa.

I will definitely make a point to pass along the kind words to all the front desk and to congratulate them on the great service that they provided you with.

The Byward Market is a thriving, bustling community, day or night, from the farmers market to the wonderful variety of restaurants. Our guests have access to museums and of course the magnificent parliament building!

Once again thank you for your time!

-Shannon Seguin-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Ottawa Downtown

Property: Courtyard by Marriott Ottawa Downtown
Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott Ottawa Downtown 3*
Number of rooms: 183
Official Description (provided by the hotel):
Enjoy a superb location in the heart of the city centre at Courtyard by Marriott Ottawa Downtown. Our exceptional hotel in Ottawa, Canada's ByWard Market District is within walking distance of popular restaurants, shops, downtown businesses and Parliament Hill. ... more   less 
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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