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“Nice hotel clean with great staff”

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Courtyard Ottawa Downtown
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Timmins
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice hotel clean with great staff”
Reviewed 22 August 2014 via mobile

Staff was friendly upon check in. Got our room 2 hours early. Had a 3rd floor room facing the keg. Great to sit back and people watch. Cleaning staff were friendly and helpful. Rooms are dated but clean and comfortable. As stated location is excellent. Great hotel for a visit to our capital

Stayed August 2014, travelled as a couple
Helpful?
Thank mackster101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 24 August 2014
We’d like to start by thanking you for posting a review on TripAdvisor!

We’re so pleased to hear that you found our staff to be friendly and helpful! We strongly believe that it important to always deliver the type of service our guests deserve and to also maintain a high level of cleanliness. While we can’t always accommodate early check-ins, we will certainly do our best and if a room is available before 4pm, we will be happy to check you in. The Byward Market is a very busy area, great for people watching! It also gives our guests an abundance of things to see and do all within a short walk.

Again, we want to thank you for taking the time to review your stay with us and we hope to host your next visit to the Nation’s Capital!

-Michelle Wilson
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (218)
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depew
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 August 2014

My husband and I spent a Very enjoyable time From Monday,August 18 to Thursday August 21st,2014 in Ottawa at The Downtown Courtyard by Marriott,in Byward market . From check-in with Valerie to check out we couldn't have been more pleased.Everyone at the front desk was ever so helpful,Valerie is named as she was the person who checked us in, in a very friendly manner as we were treated by all the desk staff at every turn,up to and including help with directions(even a Google map) when we left.The whole hotel was beautiful,and clean,we have been there twice before and were impressed with the updates,speaking of comfort and coziness from the cocktail and eating area ,pool,exercise area , to the mattresses and pillows,and towels in the rooms.Kim cleaned our room and it was always spotless,and the woman herself clearly enjoys people,and making them comfortable.To us the sign of a great hotel is next to never seeing the "fix it"crew,and we didn't and that was great. Everyone was always offering more for our comfort,how nice not having to use our vehicle during our stay was a real plus.We just walked out and enjoyed the days sightseeing(Greyline and Pauls boats)and the beauty of the city and it's buildings(especially Parliament,and the changing of the guard)and all the great restaurants and entertainment on so many street corners in the evening.We really enjoyed the Pour House,and Fat Tuesdays,but the food everywhere was great,just one small issue was the restaurant The Grand , the food was delicious but the waiter who took our order acted superior to us ,and we never saw him again for any reason,and although the food was delicious the portions were not of a size to reflect the high prices,we were only 2 and left feeling hungry,and as if we should have ordered the family size dishes to have filled up,but that would have been too much.Except for that small incident we recommend the entire stay at The Courtyard By Marriott in downtown Ottawa,and All of our experiences in Ottawa , and Byward Market.Go.You won't be sorry.

Room Tip: They were kind enough to give us an inside facing room for less outside noise,not that there was muc...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank linda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 24 August 2014
We sincerely appreciate you taking the time to share such a thorough review of your stay with us!

First, we’d like to thank you for your kind works. Val and Kim, as well as the rest of our staff, work very hard to ensure that each guest received the high level of service they deserve. I look forward to sharing your comments with them as I know they will be sincerely appreciated. We are also genuinely pleased to hear that you liked our renovations! In addition, we also recently replaced all mattresses and pillows, helping to ensure everyone sleep well during their stay.

Your review highlights many of the attractions located within walking distance of the hotel. There is no shortage of shopping, good food and fun things to do! When not our exploring the city, our pool area, complimentary wi-fi and sunny courtyard help you to relax and recharge!

Again, we want to thank you for your kind words and for sharing your experience with other travelers. Hope to see you again soon!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 August 2014

We arrived an hour before check in but had no difficulty getting a room. The Wifi was free and the connection was excellent. We parked the car in the hotel lot and never used it again for the next two days. It is an easy ten minute walk to the National Gallery. We also walked for twenty minutes across the Alexandra Bridge to the Canadian Museum of History. After our visit we walked along the Voyageur Pathway on the north side of the Ottawa River and then crossed back across the river and followed the trail behind the Parliament Buildings to the Rideau Canal. There are bar fridges in the rooms at the Marriott so we were able to have a cold beer and relax in our room at the end of our walk.
We walked back to the Parliament Buildings at 9pm and walked around the grounds until the light show at 10 o'clock.
There are dozens of restaurants in Byward Market so it was easy to find a place for lunch and dinner.
The staff at the hotel were friendly and helpful and we would certainly go back next time we are in Ottawa.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Northerntraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 24 August 2014
Thank you for taking the time to give such a positive review of your stay with us!

We’re pleased that our location helped you make the most of your time in Ottawa! As you mentioned, we are within walking distance to many wonderful attractions such as Parliament, National Art Gallery, museums and more! There is also a large variety of restaurants in the area and our Front Desk is always ready to make recommendations, all you need to do is ask! Customer service is very important to us and we’re happy to hear that we met your expectations.

Again, we want to thank you for sharing your experience with others and we look forward to hosting your next visit to Ottawa!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, ON
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 August 2014

You pay for location because you can't get any better for a night out in the market. We were less than please when upon arrival my husband had to park our vehicle 2 blocks away and walk back to the hotel in the pouring rain because their other parking was full. That was just ridiculous! There was a gross long black hair on our bathroom door handle, a noticeable lump in our carpet and some minor dirt in our sheets when we pulled back the covers. It's a big of an older hotel I think, but the beds were comfortable. It's was just annoying that the blackout curtains don't actually cover the whole window so we woke up with the early morning sun.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Queensjad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 21 August 2014
Thank you for taking the time to review us on Trip Advisor we always appreciate the feedback.

We strive to offer the best possible service to our guests and are saddened to hear that you did not enjoy your recent stay with us.

We do understand that having to walk from our offsite parking lot may be an inconvenience especially in the rain and for that we are truly sorry. Unfortunately on our busy weekends we are limited with spaces and therefore have arrangements with a parking lot a block and a half down the road.

I will make sure to address your issues with our executive house keeper so that we may find ways to improve the comfort of our rooms guest rooms.

Again, we’d like to thank you for sharing your thoughts about the Courtyard Marriott Ottawa.
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St. John's, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2014

We stayed at the Courtyard Marriott over the Canada Day weekend, so as you can imagine the Hotel was very busy. We arrived at around 2:00 pm. Our room was not ready so we were directed to have a seat in the lounge area and they would let us know when our room was ready. We were served complimentary drinks and snacks while we waited and several staff came by to check on us during our 45 minute wait. When our room was ready the bell staff brought us our access cards and we were on our way. Hotel rooms were nice, standard Marriott quality. The best part about this hotel is the location. It is located in the ByWard Market, within walking distance to shops, restaurants, bars and many of the downtown attractions. As some reviews have noted, it can get a bit noisy at night because of the location, we had a room facing the courtyard/pool area so we did not have any issues. The only complaint I have is that the common areas of the hotel are not air conditioned. The Lobby, Lounge and Restaurant were quite hot. This was certainly uncomfortable for the staff working there, but who always remained pleasant and accommodating.

Room Tip: Ask for a room facing the Courtyard for a quiet nights sleep.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank DarGaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 21 August 2014
Firstly, we would like to thank you for the review. Your kind words are appreciated!

Thank you very much for the kind comments of our staff. We take pride in our hotel and do the best we can to ensure that each guest has an enjoyable stay. We take our customer service earnestly and we are thrilled to hear that the staff was helpful and kind.

Like you said, our location is probably the best in Ottawa! Being located in the heart of the Byward market, our guests have access to a multitude of restaurants, bar, museum and of course the magnificent parliament building!

Guest satisfaction is our number one concern and we always try and make our guests feel at home.

Again I would like to thank you for your great words. We hope to see you again soon in the nation’s capital.

-Shannon Seguin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville Beach, Florida
Level Contributor
288 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 9 August 2014

It was a great location! When walking around simply avoid the long block on Rideau near William St where the buses load and unload. Great food all around. Easy walk to Parliament Hill and attractions. Get a room on the inner courtyard to be totally insulated from any street noise. The only complaint I have is they need to stock the room with 3 hand towels (and not just 2).

Stayed July 2014, travelled with friends
Helpful?
1 Thank TheGoBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 15 August 2014
We sincerely appreciate your 5 star review of your stay at the Courtyard Marriott Ottawa!

Our location certainly offers a lot to see and do all within a short walk! Parliament, the National Art Gallery and more are all located within a short walk. Not to mention the large variety of restaurants that surrounds us. This does make it a very busy area, both day and night, which can sometimes lead to street noise. A room which faces our inner courtyard is not subject to the goings-on in the area and can be requested when reserving or at check-in and we will do our very best to accommodate. If ever you require any extra amenities, such as towels or pillows, please don’t hesitate to contact the Front Desk and we will more than happy to assist.

Again, we want to thank you for posting a review and we hope to host you next trip to the Nation’s Capital!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, Florida
Level Contributor
119 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 9 August 2014

While the rooms and service do not meet Marriott's usual high standards, it is all about location here. How much time are you spending in the room anyways with so much to do in the Byward and Parliament area? Our 5th trip to Ottawa and this was by far the best spot to get around from. You will pay $20 a day to park-park inside as recent auto breakins in area. Large pool and self service laundry was appreciated. Be sure to request inner room as the streetside can be noisy,especially on weekends. With some staff training this could be a premium spot.

Room Tip: Inside rooms on upper floor is best bet
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review, 15 August 2014
Thank you for taking the time to share your thoughts with us as it helps us to improve our service!

We’re happy to hear that you really enjoyed our location. It is certainly one the best in Ottawa as it offers so many restaurants, boutique shops and tourist attractions all within a short walk. Our pool is a great place to relax when you’re not out exploring the city. Our parking is very convenient as you have the assurance of camera and security surveillance, in addition to unlimited in/out privileges should you had the need to leave the downtown area.

We’re sorry to hear that you didn’t feel our service met Marriott standards. We always strive to give a high level of customer service to our guest. We hope that should you visit us again, you will receive the quality customer service you deserve.

Again, we want to thank you for your feedback and we hope to see you on your next trip to Ottawa!

-Michelle Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Ottawa Downtown

Property: Courtyard Ottawa Downtown
Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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