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“Great Stay”
Review of Novotel Ottawa

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Novotel Ottawa
Ranked #27 of 68 Hotels in Ottawa
Reviewed 7 May 2014

Great location downtown within walking distance to several attractions. Rooms was very clean with a very attentive staff who resolved a small issue veg quickly with little inconvenience.

I would stay again when staying downtown.

CWGjr

  • Stayed: April 2014, travelled on business
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Thank clark w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 11 May 2014

Dear clark w,

Thank you for the review of your recent stay at Novotel Ottawa.

I am very pleased to read that our crew members went above and beyond their normal duties to assist and resolve your issue.

We would be glad to welcome you again in the near future!

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 April 2014

We recently stayed here on a family weekend away. The rooms were clean and it served the purpose. It was a great location in downtown Ottawa. We went with our children and it wasn't overly kid friendly, or at least I didn't get that impression from staff, but we didn't have any major hiccups. Breakfast wasn't included in the price of the room nor was parking, but the breakfast available in the hotel restaurant was good. They had wifi, but I couldn't get a good connection. I got the impression this would be a good hotel for business travellers or young couples/singles.

  • Stayed: April 2014, travelled with family
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1  Thank Jo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 11 May 2014

Dear Jo G,

Thank you for writing your impression about your recent stay at Novotel. Although the facilities currently lack of the full Family @ Novotel offer, Ottawa offers so many different options that caters to families. All of this within walking distance from Novotel.

Skating on the Rideau Canal during the winter, War museum, Canadian Museum of Nature, Parliament Hill, Civilizations Museum, Royal Mint etc. are all attractions that are within walking distance from Novotel Ottawa.

We look forward in welcoming you back again!

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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Reviewed 26 April 2014

I stayed only one night at this hotel as the drive from Toronto to Montreal was longer than I expected. I was pleasantly surprised with the city of Ottawa and also the hotel. I live in Europe, so any hotels I stay whilst traveling around there are ridiculously small and outdated. This hotel was a breath of fresh air! Rooms are huge, modern and very comfortable king size bed.
Location is excellent for Parliament Hill attractions and we got a complimentary drink on the night we arrived (it was strange it was only 1 drink, even though we were a couple, had to pay for the other). Staff was friendly and helpful and quick in solving the small issue we had with the bathroom. Check-in and check-out were quick There is parking, but you have to pay for it.
I recommend this hotel

  • Stayed: April 2014, travelled as a couple
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Thank Graz-London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 11 May 2014

Dear Graz-London,

Thank you very much for your wonderful review of your recent stay at Novotel Ottawa. As an Senior Contributor to TripAdvisor we truly appreciate having taken your time to share this with the online communities.

We hope to have the honor in welcoming you back again in the near future.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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Reviewed 24 April 2014

Check in was very quick and simple. The room was very comfortable and clean. All services were without fault. This hotel is in the heart of downtown where you can walk to the Rideau Centre and to any number of restaurants as well as all the tourist sites.

  • Stayed: April 2014, travelled with family
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1  Thank PLESLIE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 15 May 2014

Dear PLELSLIE23,

Thank you for your wonderful review of your recent stay at Novotel Ottawa. It really makes me smile when I read comments such as your, especially coming from a Top Contributor to TripAdvisor like you.

We hope to have the opportunity to welcome you again and again...

Very Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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Reviewed 20 April 2014 via mobile

Thanks to Porter Air our Newark Toronto flight got diverted to Ottowa . This meant an unexpected stay in this Hotel along with most of the flight. Front desk obviously busy dealing with tired upset passengers who all only had a few hours to go before checking out and returning to the airport for the first Toronto flight.
Hotel fresh and modern. Front staff adapted to situation and were courteous and efficient. Gave me good tip of going to the nearby Highlander bar for food and consolation beer. Room very modern and plush! Pity I couldn't have stayed longer. Highlander bar staff friendly and hospitable . It seems most Canadians were!
Complimentary coffee next morning and it was back to take our chances with Porter Air again! If I ever return to Ottowa then I will stay at this Hotel.

Stayed: April 2014, travelled as a couple
2  Thank Dougiemg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 15 May 2014

Dear Dougiemg,

Thank you for reviewing your unexpected stay at Novotel Ottawa. I am happy to read that even in these special circumstances, you were able to appreciate our accommodations and the service provided by our associates.

We hope that Ottawa will now become a favorite destination for you, and that we will have the pleasure of welcoming you back once again.

Best Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

Just spent the past two days in The Novotel. The location was great.
5 minute walk one way you were in the heart of the market place, 5 minutes the other way you were at the parliament bldgs. The rideau center was across the street.
Rooms were nice, very clean. Pillows a little uncomfortable, but still had a nice stay.
My only complaint was the price of parking for arriving Friday afternoon and leaving early Sunday morning cost me $46!!!!!!
You would think if you stayed at the hotel they would offer you a cheaper parking rate, or even free.

  • Stayed: April 2014, travelled with family
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Thank Huc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 15 May 2014

Dear Huc22,

Thank you for reviewing your stay back in April. Constructive comments are always well received here.

Please note that like the vast majority of city center hotels, there will always be a charge for parking overnight. Alternate parking is also available in the close vicinity of the hotel.

Thank you again for your review.

Danny Ponte
Front Office Manager
Novotel Ottawa

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Reviewed 17 April 2014

I arrived at the hotel and check in was efficient....i made my way thru the modern and sleek lobby to the elevators....The elevators are not key card access in this novotel which i prefer compared to other novotels i have stayed in and people always get confused when many guests are in the elevators ,who swipes the key how many floors do you press once swiped....well you get what i am saying .Once on my floors...carpets are clean and corridors nicely lit but not too bright.The rooms are well furnished in a modern clean lined beech wood colour scheme ,the bathrooms are nice and spacious with a glass shower stall. The restaurant on the main floor has simple pub isn food its between a restaurant and pub food but very tasty and i love the wine selection and my friends loved the beer selection as well. Def enjoyed my stay.

  • Stayed: April 2014, travelled solo
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1  Thank torontogirl6910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny P, Front Office Manager at Novotel Ottawa, responded to this reviewResponded 15 May 2014

Dear torontogirl6910,

Thank you very much for your wonderful review of your stay at Novotel Ottawa back in April.

As a TripAdvisor Senior Contributor, your opinion is greatly valued.

We hope to be able to welcome you back once again in the near future.

Regards,

Danny Ponte
Front Office Manager
Novotel Ottawa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Price Range: £98 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 282
Official Description (provided by the hotel):
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $28+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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