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“Perhaps the ongoing renovations will help”

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Ramada Ottawa On The Rideau
Ranked #35 of 68 Hotels in Ottawa
Reviewed 7 May 2013

The outside of the hotel looked promising as we arrived, but the lobby was our first sign that there is a real need for updating and renovation. Photos show great well appointed rooms. Our rooms were not anything like the photos at all. Loud poor functioning air conditioner, sagging beds, and old and tired flooring, walls, and furniture. The hotel is relatively close to the airport but there are nicer hotels closer to the airport. At the moment, this hotel is a real budget hotel, but I am not sure the savings are worth it. If you do stay, ask for an updated room. Otherwise, I would stay away.

Room Tip: Ask for a renovated room.
  • Stayed: May 2013, travelled on business
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1  Thank Don_K_Kingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, Reservations Agent at Ramada Ottawa On The Rideau, responded to this reviewResponded 21 May 2013

Dear Don,

We would like to take this opportunity to thank you for choosing the Monterey Hotel. We appreciate and value your feedback. Yes, we are currently undergoing major renovations on our rooms and now have 57 of our 87 rooms completely redone from head-to-toe. The remaining rooms are scheduled to be renovated and completed by the end of this year. Since over 65% of our hotel has been renovated we are actively trying to promote them which is why the majority of our pictures have been changed to reflect the renovation. We hope you will consider us again the next time you visit Ottawa and will get to experience one of our newly renovated rooms. We look forward to welcoming you back!

Sincerely,

Mark Lowe

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265 - 271 of 305 reviews

Reviewed 15 March 2013

I recently stayed at the Monterey which is under new ownership/management. The hotel has undergone major renovations and looks great. The rooms are spacious and very modern looking. Not to mention the great location overlooking the water. The food is great and the facilities are wonderful for meetings or parties. The price is competitive and a good bang for your buck.

  • Stayed: March 2013, travelled on business
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1  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, General Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 16 March 2013

Dear Mike S,

Thank you for taking the time to share your recent experience / stay at the Monterey Hotel in one of the newly renovated rooms overlooking the Rideau River. You are absolutely correct, the hotel is under new ownership and new management and they are not sparing any efforts or money to provide our valuable guests with one of the best rooms available in the city and an unparralled approach to guest services and satissfaction, our goal is always to exceed guests expectations.

Once again, I appreciate your comments and look forward to hosting you again in the future.

George Chaiban
General Manager

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Reviewed 7 March 2013

The Monterey is an independent hotel on the outskirts of Ottawa on the banks of the Rideau River. The tall pines and proximity to the river give it a rural feel.

The washroom was clean, the sheets were freshly laundered, they have a good cable package (including Discovery, History Channel, TSN, etc.), and I had no problems with the free WiFi. The in-room fridge was nice and all rooms include free parking.

I found the tired, dated décor depressing. The noisy fan in the bathroom, the old style "tube" television, and the stale smell of stale cigarette smoke still lingered from years before when hotel probably permitted smoking.

To be fair, management is renovating this property. I stayed in a cheaper room that had not been renovated. If you're on a budget, the Monterey isn't too hard on your wallet - but, if you get an unrenovated room, the time you spend there won't be uplifting.

  • Stayed: March 2013, travelled on business
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1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, General Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 8 March 2013

Dear Michae B

Thank you for taking the time to share your honest and fair evaluation of our hotel and services.
We are happy to know that you have found our rooms to be clean, our staff freindly and the setting is very relaxing. As you have indicated in your review, we are renoavting all the rooms in the hotel and we hope that during your next visit to the hotel you will enjoy the new and fully renovated rooms.

Again, thank you and looking forward to welcoming you back to The Monterey Hotel in the near future.

George Chaiban
General Manager

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Reviewed 11 February 2013

stayed here as had a flight at 0600am and had to be at airport for 0330 am. basically was here from 10pm to 0330 am. Hotel was clean and convenient to the ottawa airport and they offer free parking for one week. There is no shuttle though to the airport , you need to take a cab. reasonable because at <$100 per night compared to holiday inn and hilton down the road at $179-200 per night plus a parking charge to leave your vehicle there for the week.! Great for an airport hotel!

Room Tip: choose 2nd floor as there are only 2 floors , probably less noise
  • Stayed: February 2013, travelled with family
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4  Thank CanadaBetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, General Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 8 March 2013

Dear CanadaBetty

Thank you for your recent review of The Monterey Hotel. We are happy that you have foung the hotel to be a great airport hotel and looking forward to welcoming you back for your next trip to or from Ottawa International Airport.

Thank you
George Chaiban
General Manager

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Reviewed 4 February 2013

We stayed there Jan 30 to Feb 1, 2013 for family celebration. My husband chose a peanut butter packet off their continental breakfast table. The packet had been chewed by a MOUSE and it was evident that some of the peanut butter had been eaten. The front hotel staff appeared to be not concerned about the situation and no apology from her. The waitress apologised but no one else from the kitchen or restaurant spoke us.

Also all three mornings the hair dryer broke down even after I was assured that it would be fixed the first day.

No we never thought to take a picture of the packet which I regret.

  • Stayed: January 2013, travelled with family
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Thank Gerri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, General Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 11 February 2013

Dear Gerri M

Thank you for taking the time to share your recent experience with us. My apologies for the issue with the continental breakfast. We take these matters very seriously and we had the Public Health and Food Safety inspectors in the next day. They found no evidence of any mice in our restaurant or in our dry storage. Unfortunately we are unaware as to how this could have happened but moving forward we will ensure that our staff inspect all packaging and alert us of any potential issues. I also apologize that our staff was not as helpful as they could have been and we will strive to ensure this doesn’t occur again.

I understand from our maintenance department that a new hair dryer was placed in your room but the issue might have been the breaker, it is fixed now and very sorry for your troubles.

Again, my sincere apology for your experience with us which in no way reflect our firm commitment to guests satissfaction and I am looking forward to welcoming you back in the near future and to regain your confidence in our services and product.

Thank you
George Chaiban
General Manager

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Reviewed 23 January 2013

We booked that hotel because it was not expensive, has an outdoor pool and is situated on the way to downtown of Ottawa. And it is very close to the pirate's adventure (one of the our list of places to see in Ottawa))).

It was nice to stay there. The staff was very... very... VERY FRIENDLY! We checked-in in 5 sec. The room was very clean. The area was clean. We had been afraid of mosquito, but we could not spot even single one. My child just asked about pool (what was closed at that time) and in a few seconds one from the staff came and opened it.
And it was quiet even despite on wedding event, what took place in the same time as we stayed there. We felt as we stayed in a family house or in friend's house)))

We liked it!

  • Stayed: August 2012, travelled with family
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1  Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George C, Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 4 February 2013

Dear Helen A

Thank you very much for taking the time to write a review regarding your experience with The Monterey Hotel, I appreciate your feedback and thank you for your kind words regarding our clean rooms, amenities and Team members. Our staff strives to ensure that each and every guest has a memorable experience.
Once again, thank you and looking forward to your continued patronage and to hosting you again in the future.

Sincerly,

George Chaiban
General Manager
The Monterey Hotel

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Reviewed 5 January 2013

Stayed here january 4th for a sports event. Lovely location overlooking the river.
Rooms are small but clean, water pressure was sporadic.
But considering it was one of the best priced hotels availalbe at $85 through Expedia
including continetntal breakfast (although dining room is sparsely decorated)
it was a good deal and would stay here again if returning to Ottawa.

Only real issue was the water pressure for the shower.

Room Tip: Lovely view of the River. Would be nice for kids in the summer, nice big outdoor pool and play are...
  • Stayed: January 2013, travelled with family
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Thank 552James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josee L, Front Office Manager at Ramada Ottawa On The Rideau, responded to this reviewResponded 30 January 2013

Dear James552,

Thank you for taking the time to post a review regarding your recent stay at the Monterey Hotel, we appreciate your feedback We are excited to announce that we are currently renovation our rooms and once renovated, all the issues experienced by yourself will be solved. We look forward to seeing you again.
Thank you,
The Monterey Team

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Additional Information about Ramada Ottawa On The Rideau

Address: 2259 Prince of Wales Dr, Ottawa, Ontario K2E 6Z8, Canada (Formerly The Monterey Hotel)
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 68 Hotels in Ottawa
Price Range: £80 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Ottawa On The Rideau 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Nestled on five acres of evergreens, pines and tranquil gardens, The Monterey has breathtaking views of the Rideau River. Known for its resort-style lodging and amenities, it is ideally suited for vacationers and traveling executives. Guests can enjoy a complimentary deluxe continental breakfast on-site at The Pine restaurant. Located in a charming stone building, The Pine offers an extensive wine selection, with a summer patio and various meeting rooms. The Monterey Hotel remains one of Ottawa’s most affordable destinations, regardless of its superior service and priceless scenery. ... more   less 
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Also Known As:
Monterey Inn Resort & Conference Centre Hotel Ottawa
Monterey Inn Resort And Conference Centre
Monterey Hotel Ottawa

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