Check in took 20 min , as I stood at the reception and waited for the front desk clerk to all on the phone about his personal medical issues. I wish him well, but when a customer is in front of you waiting to check in, get off the phone .
Then I went to my first room which was dingy and smelly, the sliding door had no locks. I was moved to a second room which was brighter and smelt better, but the screen on the sliding door was off the hinge and would not open. The hotel did take care of that quickly though.
Bathrooms were ughghg, around he outside of the bathtub at the floor level was a brownish black line, might be mild. Cracks in the walls , peeling paint in the rooms .
I travel to Ottawa on business every 4-6 weeks and can safely say I would not stay here again , even if the price was 1/2 of the going rate. Needs some work on customer service and basic upkeep .
- Official Description (provided by the hotel):
- Experience the best hotel with suites in Ottawa! Our fully renovated hotel offers spacious and well-appointed guestrooms with a variety of room types to choose from, two queen size beds, or king bed. Ottawa offers you a perfect starting point for exploring countless attractions and endless adventures. With the cost of an entire suite less than a single hotel room, the Embassy Hotel & Suites in Downtown Ottawa, offers comfort, choice and convenience. Take time to celebrate, it's all waiting to welcome you! ... more less
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- Also Known As:
- Embassy Hotel Ottawa