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“Good Bang for the Buck” 4 of 5 bubbles
Review of Hampton Inn by Hilton Ottawa

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Hampton Inn by Hilton Ottawa
Ranked #9 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
1 review
“Good Bang for the Buck”
4 of 5 bubbles Reviewed 24 April 2014

This hotel is very close to downtown Ottawa and very reasonable priced. Pool and Gym facilities are clean and well maintained. There are always taxis waiting curb-side in the early mornings and evenings. Continental breakfast comes with the room and it is quite filling and adequate.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Billy Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 28 April 2014
Dear Guest,

Thank you very much for posting a review of your stay at the Hampton Inn Ottawa! We are very happy you enjoyed your stay with us and found our services and facilites up to your standards.

We are looking forward to welcoming you back soon!

Sincerely,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,081 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
north bay, Canada
2 reviews
5 of 5 bubbles Reviewed 23 April 2014

because this hotel is older, the rooms are and hallways are so much bigger.they have fridge and microwave. a huge bathroom... the hotel is located 5 minutes from downtown, muséums, malls and has easy access to hwy. underground parking is also a plus and is included in the price. the staff were very courteous and calm... they have staff everywhere. I highly recommend this hotel

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Josee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 28 April 2014
Dear Guest,

Thank you very much for your recent review of your stay at the Hampton Inn Ottawa! We are very glad to hear you enjoyed your stay with us and found our staff, services and hotel to your liking.

We do hope to be able to welcome you back soon!

Sincerely,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petawawa, Canada
2 reviews
5 of 5 bubbles Reviewed 20 April 2014

The room was very clean and comfortable. The bathroom was huge and perfectly clean. The breakfast was excellent with a lot of choice of hot or cold food. Internet was fast and there's a lot of usb ports in the room.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Val_Pay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 28 April 2014
Dear Guest,

Thank you very much for taking your time to write a review of your stay at the Hampton Inn Ottawa! We are very happy to hear you loved your stay with us and do hope we will be able to enjoy your company soon again!

Sincerely,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed 14 April 2014

We have used this hotels on visits to Ottawa several times over the past few years and we've recommended it to several people. Never again.

Arrived for a four-night stay to find that we'd been placed directly opposite the passageway to the convention centre. That meant a constant parade of people crossing back and forth near our room and plenty of noise in the early morning hours. A large family gathering on our floor meant a constant BANG, SLAM, BOOM of doors as family members ran across the hall to visit each other. Calls to the front desk eventually produced a solution, but not before a couple of nights sleep were lost. Also, cleaning staff begins work right at 8:00 am, which meant we had to post our DND sign to ensure that we didn't have someone coming into our room while we were attempting to catch up on our sleep.

Bed in the room was hard and uncomfortable. Microwave and fridge were welcome, but what's the point of acres of cupboard space if you don't provide even paper plates and plastic utensils for people to use? Had to go downstairs to get plates and cutlery from breakfast area. Ice machine on the second floor was broken throughout our entire stay and no one seemed to be in any hurry to fix it.

Speaking of the breakfast area, it's clear that the hotel is trying to cram far too many people into much too small a space. If you attempted to get breakfast at any time after 7:00 am, you'll face a long wait and likely be unable to find a chair. After two days, we gave up and ate breakfast outside the hotel. The pool is also heavily chlorinated and despite repeated showers, we still carried a lingering smell from having a single swim.

I pointed all of this out when we checked out of the hotel, and the reception clerk did give us one free night. However, unless you can get a room on one of the higher floors and are guaranteed a room with a newer mattress, my advice is not to bother with this hotel.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank ACanadianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 16 April 2014
Dear Guest,

Please accept our sincere apologies for the recent stay at our hotel. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our managers and employees and assure you appropriate steps have been made to correct the issues you encountered with noise from neighboring guests and room comfort. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. Please feel free to contact us should you wish to discuss further.

Sincerely,
Valentina Gaca,
Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
5 of 5 bubbles Reviewed 9 April 2014

My parents booked into the hotel the night before my mother was scheduled for a big operation the following day. They left early the next morning for the hospital. Dad returned to the hotel after mom was checked in for her operation. He decided to have some breakfast and this was when he was greeted by a lovely lady Hillary. They shared a few words and he told her he would see her again as he was going to be there for awhile depending how his wife made out. I came to Ottawa to stay with dad and be with my mom as well a couple of days later. I met Hillary the next morning. She came right up to us and asked us how mom was. She made us laugh and joked with dad and I. I heard her speaking with other guests and kids, helping them with waffle making and kidding around with them ensuring they eat up all their breakfast. She told my dad if he didn't finish his she would make him do some dishes. Dad laughed and finished it. This lady was the most delightful, sweet, kindhearted woman who truly cared. She has the most beautiful smile and such kind words to everyone she meets. You can tell she loves her job. I just wanted you to know that we will never forget her kindness at this difficult time when we so needed to laugh. You are so lucky to have her on your staff and please know that she truly is a special lady.
Heather

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 10 April 2014
Dear Heather,

Thank you VERY, VERY much for the wonderful review of your experience at the Hampton Inn Ottawa! I was just checking if we got any new reviews and of course, yours was the most recent: it is always so nice to find out our services went beyond just work and actually touched our guests in such a way! And yes, that is definitely a picture of Hilary: loving people, talking to everyone and 'threatening" guests to finish their breakfast or else... of course, all to make your father feel better - I hope your mom is feeling well after her operation.

I will definitely give your comment to Hilary, just the thought she helped you and your dad in difficult time will make her happy.

We do hope to be able to welcome you and the your parents back!

Sincerely,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, Canada
Level Contributor
185 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

New-looking place. Didn't use all the facilities, but they seem to have a clean, good sized pool and exercise room. The comp breakfast was typical but well-stocked and tasty. Bed mattresses are medium-firm, with plush-feeling comforters. I appreciated the 24-7 coffee urns and the various choices including hot chocololate and various teas. Nice touch! The restaurant at the Marriot next door (connected by enclosed walkway) is excellent. The only downside is if you did not arrive by car, a taxi is imperative. There's not much to walk around for fresh air and sights except using the vanier parkway sidewalks and/or busy coventry road. The train station is five minutes away ($7. cab fare). All in all, a very good place, and, btw, next to a pro-looking soccer/baseball diamond mini-stadium which may house another semi-pro team again soon.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank FromChathamOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 25 March 2014
Dear Guest,

Thank you very much for your review on your stay at the Hampton Inn Ottawa! We are very glad you enjoyed your stay with us and found our servies and facilities well suited to your needs. I see you like your walk around, and actually, when you visit us next time, please stop by the front desk and we can certainly provide you with directions to a beautiful bike path which runs along the banks of a river - all that about ten minutes walk from our front door. Of course, I hope the weather will be a lot friendlier than right now...

Please feel free to contact us with any questions or concerns you may have - we will be glad to help!

Looking forward to welcoming you back,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Ontario, Canada
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

Spacious rooms, kitchenette, very comfy beds!, indoor free parking, satisfactory breakfast buffet and a central place to gather without disturbing other guests makes this a great hotel choice for teams away on tournaments or any other large group. It is also attached to the Courtyard Mariott if you want to get some good food and drink in the lounge. Friendly and helpful service. Had a great stay!

Room Tip: first floor is always very handy, some rooms have a larger kitchenette at the expense of a closet...
See more room tips
  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina G, Manager at Hampton Inn by Hilton Ottawa, responded to this review, 25 March 2014
Dear Guest,

Thank you very much for sharing your experiences at the Hampton Inn Ottawa with Trip Advisor! We are very glad you enjoyed your stay with us and found our location and services suit your needs.

We do hope to be able to welcome you back when your travels bring you back to Ottawa!

Sincerely,
Valentina Gaca,
Assistant General Manager,
Hampton Inn Ottawa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton Ottawa

Property: Hampton Inn by Hilton Ottawa
Address: 100 Coventry Rd, Ottawa, Ontario K1K 4S3, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Ottawa
#4 Family Hotel in Ottawa
#7 Romantic Hotel in Ottawa
#13 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn by Hilton Ottawa 2.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Hampton Inn By Hilton Ottawa Hotel Ottawa
Hampton Inn Ottawa
Ottawa Hampton Inn

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