There was maintenance on one of the elevators that made it very inconvenient especially in the morning heading down to breakfast and down to parking structure. Other than that it was a good stay overallMore
- Free Wifi
- Breakfast included
There was maintenance on one of the elevators that made it very inconvenient especially in the morning heading down to breakfast and down to parking structure. Other than that it was a good stay overallMoreShow less
Good Morning and let me start by apologizing for the failed elevator. Unfortunately the part that has gone on the elevator is a major part and we are still waiting on it to come in. I hope this does not stop you from visiting us in the future!
We have stayed in this hotel several times in previous years. Our experience at this hotel was a bit lacking compared to previous stays. I would have rated 3.5. Perhaps, they have changed management or ownership. During the summer, complimentary breakfast during the weekend is very chaotic after 8 am. We had to get up earlier and have breakfast before it became crowded. The staff was working hard replenishing food, but had a hard time keeping up.
The bedding on one of the bed was wet and had to call to have it all changed. The staff was very responsive. Our room was in the 4th floor. We want to warn people that the pool and gym is in the 4th floor. The whole floor smells strong chlorine in the hall ways. fortunately out room was opposite end to the pool. The room was quite spacious and tall ceiling with a nice large window. It was quiet, comfortable and clean. It included a table with chairs and a desk as well.
In addition, there was limited indoor underground parking. Overflow was outdoor. Parking is complimentary.
The hotel was very close to the highway, and one exit towards downtown Ottawa. Is within 15 minutes form the Science and Technology Museum, Canada aviation and Space Museum and Parliament Hill area.
Good Morning and thank you for taking the time to review the hotel. I would like to speak with you about your issue if you could call the hotel directly. Thank you and I hope to hear from you!
Everything near Parliament is expensive. Although it is away from downtown, it was relatively convenient with Uber or cabs. The free breakfast was in tight space but it was keep fresh by a friendly staff.
The rooms were nicely kept up and comfortable. WIFI worked well.
Thank you for taking the time to comment on the Hampton by Hilton Ottawa and we are glad you enjoyed your stay! We hope to see you in the future.
We enjoyed the spacious room on the main floor and the hospitality of the staff was outstanding. Conveniently located close to stores and Starbucks and not too far from downtown, this was well worth it. Breakfast and parking were complimentary as well. Would stay there again for sure.
We are so Happy you enjoyed your stay and look forward to seeing you in the future!
Checking in was easy. Even with an early arrival. Hot breakfast is good. 24 the coffee is great. Clean rooms . The gym was bright and clean. Even during a week when Ottawa was hit with tornados, this hotel seemed unaffected. Will definitely stay again.
Thank you for the review and we are glad you enjoyed your stay. We hope to see you in the future.
I stayed at the Coventry location and was quite satisfied with the overall service. I've been to some hotels that apparently provide breakfast but the Hampton actually had quite the selection of breakfast and different choices every day. Breakfast at this hotel was quite worth it.
There is a hot tub and pool on the fourth floor which was a nice bonus as long as no screaming kids.
Room and beds are quite comfortable and the main reason I stayed here is due to free parking. The only downfall to this hotel is the fact that one elevator was out of service for the whole week I was there in September 2018 and was a bit of inconvenience. Yep, first world problem but we pay for accommodations and expect the best from a big chain of hotels.
Typically elevators should not take that long to fix but would depend on management wanting to spend the money to fix it.
Good Afternoon and thank you for taking the time to review our hotel. We are happy you enjoyed most of your stay! As for our elevators they have been a problem lately. I would like to speak with you regarding this if you would like to call me at the hotel.
Thank you and have a great day! Carol Ann Assistant General Manager