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“Colours trip”
Review of The Westin Ottawa

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The Westin Ottawa
Ranked #6 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Strathaven, United Kingdom
Level 6 Contributor
149 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Colours trip”
Reviewed 23 October 2013

We arrived in Ottawa in the fall to see the Autumn colours, we spent three nights at the Westin to acclimatise. the hotel is very busy with business and political personnel as it is near the Parliament building. It has excellent rooms, ours had a view of the city towards the canal and the parliament.
FLOOR 19 ROOM 1917 to be exact. we based there for a few days looking around the area and city, the hotel facilities are excellent the staff do everything to make your stay memorable, buffet breakfast with a wide choice and all you can eat. we toured around the east of Canada for five weeks returning to the Westin for a further 4 nights to ROOM 1916 again on the 19th floor, again with the same city views before returning home to Scotland.

Room Tip: Room towards the city best room 1917
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Colorado Springs, Colorado
Level 6 Contributor
312 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 19 October 2013

You won't go wrong whilst in Ottawa by staying at the Westin. The location is great - attached to the Convention Center and the Rideau Shopping Center, and mere steps away from the Byward Market area and, of course, the Parliament, National Arts Center, etc.

Very comfortable and, for Ottawa, large-ish rooms, many with fantastic views of the city, especially lovely at night. Great Westin bed and bedding, quiet floors, in-room coffee and small fridge, although the mini-bar configuration of the fridge is, sadly, no longer in use and you'll have to BYOB. Many people have commented about the unusual elevators, but the hotel appears to have worked the bugs out and I found them most fast and efficient compared to traditional elevators.

The rather limited toilet amenities seem always a bone to pick with Westin, and the mis-matched coffee pot and filter packs do bring out the MacGyver in you. The lack of a lobby bar is unfortunate - they've packed the bar into their upscale SHORECLUB restaurant which is insanely good but even more insanely expensive. Opt for the third floor restaurant instead, or, better yet, walk two blocks to Byward Market where an incredible array of pubs and restaurants awaits.

Room Tip: Ask for a room facing the Parliament building or National Arts Center. If you're a Starwood Pre...
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  • Stayed October 2013, travelled on business
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Helpful?
1 Thank Holokauahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, 30 October 2013
Dear Holokauahi,

Thank you for sharing feedback regarding your stay with us. I am happy to hear that you were able to take advantage of our downtown location, and that you enjoyed the view from your room. I am also very happy to hear that you found our elevators to be fast and efficient compared with a traditional elevator system - our renovation is now complete, and all elevators are back in service!
With regards to the coffee pot and filter packs in the room, although it is a tight fit, the filter packs were actually designed specifically to fit the machines we have in the rooms. If you every require extra toiletries or amenities, we are happy to supply extra upon request.

Be well,
John J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 October 2013

i stay here 2 or 3 times per year, always consistent quality. The do a great job recognizing repeat customers, it is close to most parts of the downtown core and has very good amenities on site - gym is decent for a Hotel, and the restaurant is very good, for a hotel restaurant.

Room Tip: Rooms in the front have a much better view of the city, but otherwise it is quite consistent
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  • Stayed September 2013, travelled on business
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Helpful?
Thank 6bills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 October 2013

Have stayed at the Westin Ottawa several times for business and find it to be so conveniently located that it's my favorite. This is a hotel who's standards never drop. Always clean, comfortable and peaceful sense of luxury that's not too ostentatious and they are very customer service-oriented. This is the side of the Rideau Canal to be on, for Byward Market, great restaurants and if you need to shop, Rideau Centre is attached directly from one of it's levels right into the hotel - nice touch! It's only a short walk over the Mackenzie Bridge or through the covered walkway over the canal near the Chateau Laurier to get to Parliament Hill. Highly recommend it and use whatever plan you can to get some $'s off the rate (AAA, CAA, Government employee, Senior...whatever) - you won't regret it!

Room Tip: Higher is better but really any room is good in the Ottawa Westin.
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  • Stayed November 2012, travelled on business
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Helpful?
1 Thank j_infinity_w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, 17 October 2013
Dear j_infinity_w,

Thank you for posting your review! We take our pride in our consistently high levels of service and standards, and it's great to hear that our efforts shone through during your past visits. I look forward to welcoming you back in the future when you travels bring you to Ottawa.

Be well,
John J
General Manager
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syracuse,ny
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 October 2013

As a SPG, I used my points to book 2 rooms the first weekend in September. The rooms were clean, spacious and bright from the large windows. The hotel connected to the Rideau Center for shopping and eating and was very convienent. The staff and reps at the SPG desk were very courteous and helpful. A short walk to the Byward Market and Parliament. Unfortunately the changing of the guard ended for the season but the light show on Parliament Hill was excellent. I would stay at the Westin again when visiting Ottawa. Great experience overall.

Room Tip: SPG members have a separate floor. Ask for a view of Parliament Hill.
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank lakers69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Dorado Hills, CA
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2013

Huge rooms with the upper floors affording amazing views of the city. The rooms were very clean and the beds extremely comfortable. The only negative for this hotel was its elevator (odd call system) but certainly not enough of a negative to give this lovely hotel anything less than a 5 star rating.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Greathotelseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, UK
Level 4 Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 October 2013

Our comfortable room was on a high floor had a fabulous view of the parliament buildings. As always the Westin bed was very comfortable.

The central location was excellent and we could walk to the main tourist attractions. The hotel is also conveniently linked to a shopping centre which was handy when it rained. Also the Shore Club restaurant is just off reception and we enjoyed a great night there with fantastic cocktails and tender steaks.

It is very easy to park your car rather than paying for the valet service. Just pull up to reception and they can take your bags. They will point you to the carpark entrance that is right in front of you. The first level down has an entrance to the Westin reception from inside the carpark.

The elevators are a source of amusement when you are not rushed but they could drive you mad... I really don't get it. We were told that it the benefit was to stop children picking all the floors... this rare event seems like the lesser issue!! Looking at past reviews this issue has been going on for months and months - get it sorted Westin.

Room Tip: View of Parliament Buildings
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahNewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinOttawa, General Manager at The Westin Ottawa, responded to this review, 17 October 2013
Dear SarahNewark,

Thank you for sharing your comments with the Trip Advisor community! I'm thrilled to hear that you enjoyed your room, view, and of course your Heavenly Bed during your stay with us. It sounds like you had the opportunity to take advantage of our unbeatable downtown location as well!

I wanted to take the opportunity to explain the reasoning behind our new elevator system: since opening our doors 30 years ago, our hotel's foot traffic has increased drastically with the creation of over 15,000 square feet of additional meeting space within the hotel, and of course our new neighbour, the attached Ottawa Convention Centre. Since it is impossible for us to add new elevators to our existing structure, we had to source other options in order to maximize the speed and plan the most effective travel routes using our existing structure. The new system, once it is completely finished, will give us the same effect as if we were to add a fifth elevator car. While the process has certainly not been an easy one, and the concept is a little different and takes some getting used to, we are confident that this change will be for the better in the long run.

Thank you and be well,
John J
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Ottawa

Property: The Westin Ottawa
Address: 11 Colonel By Drive, Ottawa, Ontario K1N 9H4, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Ottawa
#3 Green Hotel in Ottawa
#3 Luxury Hotel in Ottawa
#6 Family Hotel in Ottawa
#6 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Ottawa 4*
Number of rooms: 495
Official Description (provided by the hotel):
Located in the heart of the city, The Westin Ottawa is near Parliament Hill and the scenic Rideau Canal, historic sights and world-class shopping at the adjoining Rideau Centre. ... more   less 
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Also Known As:
The Westin Ottawa Hotel Ottawa
Westin Ottawa
Westin Hotel Ottawa
Ottawa Westin

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