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“Simply Amazing”

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Ottawa Marriott Hotel
Ranked #15 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Simply Amazing”
Reviewed 5 May 2014

I recentky stayed here with my two boys. It was great. They have very friendly staff you are reasonably close to everything and the best part was the Kids Club. They have a great floor for kids with basketball netss, play room, air hockey, shuffle board. pool, gaming consoles etc. My kids loved it. we had a very clean room and enjoyed the stay. It was fantastic.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Traveller867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 7 May 2014
We are fortunate to read that you had an exceptional stay at the Ottawa Marriott and we want to thank you for choosing us.

It is fantastic to read that our kid’s area was a hit with your family. We certainly enjoy reading comments like this as we believe that we offer a great hotel experience for family’s visiting Ottawa. With this in mind, we are finalizing plans to enhance these play area’s with the newest consoles, games and other fun activities to allow family’s to play and enjoy themselves. We hope that you will enjoy these improvements next time you come to our hotel.

Thank you for the wonderful review and we hope to see you soon.

Sincerely,

Stephane Pelletier
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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MIAMI
Level 6 Contributor
815 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 344 helpful votes
Reviewed 4 May 2014

Ottawa Marriott downtown,is a block from Parliament and across from Supreme Court. Many rooms have a great view of city. Room has a small refrig, keurig machine plus a hot water pot, but it really would have been nice to have a safe.
They have a green policy, where you either call the front desk or leave a green hanger outside your door by 2am, for no housekeeping service. You can then get 500 marriott points, ot $5 off at starbucks or Spin restaurant.Concierge had a nice happy hour with meatballs, Waldorf salad, crudites, cheese and crackers, grapes and then later on chocolate chip cookies. Concierge was helpful in recommending restaurants and sightseeing. THE CONCIERGE LOUNGE IS ON THE 26TH FLOOR WITH WRAP AROUND WINDOWS, SO THE VIEW OF THE CITY IS GORGEOUS.
Breakfast at the concierge lounge would have been better if they served hot oatmeal, instead of instant. For gold and platinum members, this hotel gives you breakfast in the concierge lounge, rather than in the hotel restaurant.
NOTE: Public Parking lot adjacent to hotel is horrible, with narrow,curvy walls going down levels and up, and posts between cars.. Opt for the valet parking instead. It is well worth it. ALSO, ON WEEKEND, PARKING IS FREE ON THE STREET, SO YOU DON'T NEED TO PAY FOR VALET ON SATURDAY AND SUNDAY.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank MIAMISHEILA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 7 May 2014
Thank you for this wonderful review. We are delighted that your stay at the Ottawa Marriott was comfortable and brilliant.

Thank you for taking the time to describe the wonderful amenities our hotel offers. The view from the 26th floor Concierge Lounge, our environmental program and the service received from the Concierge for information on local activities. It is fantastic to read that you appreciated your stay and that our Host played a role in this.

We cannot thank you enough for taking the time to write your appreciation and we look forward to hosting you again in the near future.

Sincerely,

Stephane Pelletier
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vernon, British Columbia, Canada
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 May 2014

Customer service was very welcoming and helpful. Rooms were exceptionally clean and nicely equipped. Although the bathroom was a bit on the smaller side, the finishes were lovely and well cared for. This Hotel is in a great downtown location, with access to many sights within walking distance. Lots of food choices in or near the Hotel - there is a Starbucks attached to the Hotel for the early morning caffeine fix. If I ever go back to Ottawa for business, I would most definitely stay there again.

  • Stayed April 2014, travelled on business
    • Value
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Helpful?
1 Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 7 May 2014
Thank you very much for the wonderful review concerning your experience at the Ottawa Marriott.

It is terrific to read that our location, our Starbucks store and the variety of attractions available in the surrounding area were appreciated by you. We value your comments and we are delighted that we delivered a brilliant stay.

Once again, thank you for taking the time to write your review and we hope to see you again soon.

Sincerely,

Stephane Pelletier
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2014

This week I booked a hotel room to stay at the Ottawa Marriott to celebrate our 25th anniversary. The night and the stay will be a highlight and memory that my wife and I will remember for the rest of our lives. Thank-you so much - Ottawa Marriott.

I had identified to the General Manager - Mr Laliberte a few weeks earlier that I was going to be celebrating a special occasion - my 25th Wedding Anniversary and could he try and make it special. Well, the hotel was fantastic!!! - we had an upgraded room and the entire staff seemed to be awaiting our arrival - which made this important occasion - even extra special.

I would like to provide special recognition to Giancarlo, one of the new Managers at the Marriott. He went out of his way all evening while we dined to provide exemplary service. My wife and I have been fortunate to stay in many Marriott's around the world and have been lucky enough to enjoy fine cuisine. However, not only was the quality and presentation of the food fantastic. It was the personalized customer focused service - that made the occasion PERFECT and memorable forever.

The food served at the Spin restaurant, including the desserts are 5 star quality and is really not what many might expect from a hotel ......it is much much better ......it is the kind of food and restaurant where people living in Ottawa should look to book dinner here - even when not staying in the hotel.


The Ottawa Marriott made my Silver anniversary (25th) feel like Platinum ....... and last night the most important person in my life, my wife ......experienced "the Platinum" treatment from Giancarlo and the entire Marriott staff and we will remember it forever.

Thanks .....

Room Tip: Ask for a room with a view on a high floor if possible.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CanadaNorthOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 7 May 2014
Thank you for your fantastic review regarding your stay at the Ottawa Marriott. You’re positive comments concerning the service and the attention to detail for your special occasion.is fantastic.

Thank you for mentioning the great people that provided brilliant service to you. We are honored to have been part of your special occasion and we thank you for allowing us this opportunity. Please be assured that we will share your wonderful comments with Giancarlo and Mr. Laliberte. And finally, thank you for highlighting the quality of food received at “spin” restaurant and bar. Everyday our culinary hosts work diligently to prepare quality food and it is inspiring to read your comments concerning your experience.

Once again, thank you for your time and we look forward to hosting you again in the near future.
Sincerely,

Stephane Pelletier
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stone, England, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2014

I had a very comfortable and enjoyable four night stay at the Ottawa Marriott during a research conference. The staff were excellent from the reception and bar staff through to the Management and the Housekeeping. Particular thanks to Ranjana, the Assistant Housekeeping Manager. On my arrival back in the UK, I realised that I had left some clothes behind. Following contact with the Housekeeper Management, within just two or three days, my missing clothes arrived. So, first class experience!

Room Tip: Try and get a room on the upper floors
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 7 May 2014
We are delighted that you had an exceptional experience at the Ottawa Marriott and we want to thank you for choosing us.

Thank you for highlighting the wonderful service you received from Ranjana and we will share your great comments with her. We continue to develop our skills in making each encounter with our guest brilliant and it is gratifying to read that we accomplished this during your stay.

Once again, thank you for your time and we look forward to hosting you again in the near future.

Sincerely,

Stephane Pelletier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level 6 Contributor
92 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 April 2014

We arrived for our one night stay around 3PM. The first thing that we did was pull into the self-park garage ($18/night with no in-out) and were surprised with how narrow the lane was and how low the ceiling was. We were in a SUV and had a few tense moments.

The front-desk staff were friendly, although there was a bit of a line checking in. The hotel seemed very busy with conferences.

We were given a room on the 26th floor (concierge level) and were offered breakfast as part of the package. The room was fairly small and one king bed. The bathroom was of standard Marriott feel and was very cramped.

The view from the room was great, however, Parliament hill and surrounding area was under construction. That being said, the hotel is in a great location!

The breakfast in the morning was OK. I am not sure that the extra fee for the concierge level is worth it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank netgeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 6 May 2014
Thank you very much for your comments concerning your recent stay with us. I am very sorry that we were simply average for your visit. We pride ourselves on providing each guest with a brilliant experience and based on your comments we were simply average.

Thank you for highlighting the wonderful view you had from your room. The scenery from that floor is certainly picturesque with the Parliament Buildings, the Ottawa River and the National Museums.

You may reach me directly at stephane.pelletier@ottawamarriott.com at your convenience. I sincerely hope that you will provide me a chance to discuss your stay with you and I look forward to speaking with you very soon.

Sincerely.

Stephane Pelletier
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brockville, Ontario, Canada
Level 5 Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2014

I stay at this hotel 10-20 times each year. It is in a great location in the downtown with easy access either driving or taking a taxi from the airport. The location allows one to easily get to either the Ottawa river or canal for a morning run and the fitness club is adequate for most road warriors. The rooms are adequate for business purposes however the desks lack some of the more modern amenities such as easy to reach plugs and desk size. Their rooms are clean and well attended. The onsite hotel provides good food and room service is adequate, however slightly slow delivery.

Recommended as a business travellers stop over.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OttawaMarriottHotel, Director of Operations at Ottawa Marriott Hotel, responded to this review, 28 April 2014
We are fortunate to read that you had an exceptional stay at the Ottawa Marriott and we want to thank you for choosing us.

It is fantastic to read that our location allowed you to explore the city during your morning run. We also appreciate you mentioning our adequate health club for those searching to maintain their fitness routine while on the road. We pride ourselves on providing each guest with an inspired experience and I am pleased that we succeeded in this area.

Once again, thank you for your time and we look forward to seeing again in the future.

Sincerely,

Stephane Pelletier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ottawa Marriott Hotel

Property: Ottawa Marriott Hotel
Address: 100 Kent St | Enter on your left from Kent Street (corner of Sparks Street), Ottawa, Ontario K1P 5R7, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Ottawa
#7 Business Hotel in Ottawa
#7 Family Hotel in Ottawa
#16 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ottawa Marriott Hotel 4*
Number of rooms: 489
Official Description (provided by the hotel):
Luxurious accommodations in the heart of Canada's capital city, Ottawa Marriott Hotel will exceed your expectations with impeccable service as well as beautifully designed guest rooms. Business and leisure travelers appreciate our Ottawa hotel's premier amenities, which include free in-room Internet access and luxury pillow-top mattresses. Flat-screen TVs and Marriott's exclusive Plug-In technology help you stay connected and productive while you are a guest in our Ottawa luxury hotel's rooms and Executive rooms. Additional hotel perks like a heated indoor pool and our popular Kids' Zone ensure an enjoyable stay for guests of all ages. Enjoy comfort food with a modern twist at our "spin" Kitchen & Bar and sip fresh-brewed coffee at our onsite Starbucks(R). Meetings in our Ottawa hotel's meeting and conference rooms are memorable, thanks to more than 35,000 square feet of business and event space. Ottawa Marriott Hotel also offers expert meeting and event planning services. Our Ottawa luxury hotel's superb location makes it easy for you to explore famous Ottawa attractions, including Rideau Canal and the National Gallery of Canada. For a restorative and thoroughly enjoyable stay in the nation's capital, choose Ottawa Marriott Hotel. ... more   less 
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Also Known As:
Marriott Ottawa
Ottawa Marriott

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