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“Worst Hotel Stay!”
1 of 5 bubbles Review of Value Inn

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Value Inn
Ranked #58 of 67 Hotels in Ottawa
Orillia, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst Hotel Stay!”
1 of 5 bubbles Reviewed 20 October 2011

It was a VERY dirty room - and I was charged in full,,,,,,even though I did not stay the night. Made a formal complaint and was insulted by a rude, arrogant manager and told I expected too much.
I was told that they can't throw out sheets just because they are dirty and have holes - businesses have to make money and that's not the way to do it.
Worst hotel stay ever - and I travel for business frequently!

Room Tip: Choose another hotel!
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Felicia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

Traveller rating
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    6
    3
    30
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17
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 October 2011

I stayed here a little under a month ago and I had a pleasant experience. The staff were nice and pleasant. Once the renovations are complete, this will be a great place to stay.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seventhstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glencoe, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 15 June 2011

This hotel definitely makes my "bottom 3 list" - one of the worst hotels in 20 years of travelling. This hotel is not fit for my dog. The hotel is old but is in the process of renovation. Don't stay here even after renovation! All of the furniture and appliances are 20 - 30 years old. The state of cleanliness made my skin crawl all night. The towels had spots of mould/mildew and stains. Even if the towels were clean, they were so thin you could see through them. The window was broken and would not lock. I was travelling on business and I could not leave any valuables in the room. I tried to make coffee in the room in the morning and the coffee maker fell apart in my hands. Find another hotel or buy a coffee and keep driving.

Room Tip: the best room is at another hotel
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank rhathaway85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ottawa hotels

Kingston, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 30 May 2011

The previous reviewers didn't say enough bad about this dump. The sheets had holes in them, Dead cockroaches in the bed. Large black ants everywhere. Surly help. If you can't get another place sleep in your car!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank inquirer002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
not available
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 29 January 2011

We checked into a freezing cold room. The manager said he hadn't had a chance to go in and turn the heat on. (!?!) So in -30C weather, it took about 8 hours for the room to be warm enough to stay in. When I went to get a little pack of coffee to warm ourselves up, the manager said he would have to charge me an extra 1.99$!! So I didn't take it and we went to warm up somewhere else while the room we paid for was inhabitable.
The toilet was clogged and I had to get a plunger myself to unclog it.
After this ordeal, I wanted to take a nice warm bath to relax, warm up and somewhat enjoy the rest of the night. The water was dark brown. I asked the manager about it and he said it was because of the construction and that I should just leave the water running. After wasting gallons and gallons of hot water, the color had not disappeared so the bath was canceled.
I don't have any complaints about the bed. I didn't examine it too closely for bugs or cleanliness but maybe I should have after reading these reviews.
We slept and I got up the next morning to go get the promised continental breakfast. There was NOTHING in the lobby. Not even a pot of coffee. The manager told me that usually they have donuts and bagels but that because it was so quiet they hadn't ordered anything. After he saw the disappointment on my face he offered a FREE!! little sachet of coffee which I accepted. He came back and handed me a pack of DECAF coffee!!!
It was a horrible experience. I've paid half the price I paid at this dump (116$) for twice the service. Little things like offering your guests all the stupid coffee they want and keeping your rooms above freezing level would help alot. Keeping the toilets functional is also a great plus. I guess these guys get by on one-night-stays by people who don't know better. I was kind of in a jam when I found this place in the yellow pages but never again! I'm just glad I only booked for one night. And the manager made of point of closing the bill and charging my credit card before I even saw the room. That's another thing I learned for next time.
Oh and as for the high speed internet, it was very slow and the manager said I should move closer to the lobby. So in other words, he wanted me to go sit outside with my laptop in the snowbank. :)

THIS PLACE SUCKS! THE MANAGEMENT SUCKS! MY BAG OF DECAF COFFEE IS STILL ON THE TABLE OF MY ROOM! LOL

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank evillusion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laval, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 27 July 2010

Our softball team stayed at this hotel and several of us were ravaged by bed bugs. I'm still scratching the scabs.
It was questionable whether or not the sheets and towels had been washed since they were so grey-brown and dingy. Shabby, dirty, stained, furniture. No fitted sheets, just flat sheets on the mattress that moved and meant during the night you ended up touching the disgusting, stained, flea-ridden mattress.
Front desk person refused to give us extra towels, even though they were very thin and small. Four of our group paid extra to share a room, yet were refused sheets to put on the hide-a-bed that was in their room.
The stairs and balconies were rotting. Some of us almost fell through the rot holes in the planks of the stairs, which were camouflaged by dirty outdoor carpetting.
As were packing to leave, a few minutes after check out time, a staff member threatened to charge us extra for late checkout. We were the only customers there, not like anyone was waiting to check in. After getting only three hours sleep in this hideous dump, you'd think they could be a little more lenient.
The owner should be ashamed. This place can't be cleaned. It should be demolished.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank n_purdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 28 May 2010

Ok so I was on a trip with my family and friends family then we saw this motel on the internet and it looked good but once we got there the front was not to bad, in the inside now thats a different story. The beds had ciggarette burns in them and in the bathroom they give you 2 towels for a family of four with only shampoo and a small bar of soap. The smell was horrible so we called front desk and the night maniger started arguing. He got mad and swiched our rooms, it was a room he was saving for himself. Our first room was on the second floor on the stairs there was a loose step, the lights were sorounded by bugs which get into the room, carpet is dirty, towels hard, broken toilet, bathtub chips and stains, very light breakfest (doughnuts only 2 kinds and some coffie) and a SMOKING smell in an NON-SMOKING room. The toilet woulden't flush so we had to reach our hands in to the dirty toilet and flush manualy. SO USE THIS MOTEL ONLY IF YOU HAVE TO!

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank badboyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Value Inn

Property: Value Inn
Address: 2098 Montreal Road, Ottawa, Ontario K1J 6M8, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #58 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): £
Hotel Class:2 star — Value Inn 2*
Number of rooms: 46
Reservation Options:
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Also Known As:
Econo Lodge Ottawa
Value Hotel Ottawa

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