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“Not that good”

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Holiday Inn Hotel & Suites Downtown
Ranked #47 of 68 Hotels in Ottawa
Reviewed 3 July 2014

We stayed here for the Canada Day long weekend and I would say the hotel is overall ok.

Pros: The location is great as it is a few blocks from all attractions downtown Ottawa. Close to Parliament Hill and Byward Market locations as they are approx 10-15 min walk. The bathroom was nice - floors were heated. The beds were also pretty comfy.

Cons: The parking is under construction which they did apologize for but it was a pretty big inconvenience. You have to park at the city hall or find something else that works. Another con was the elevators are ridiculous - only 2 of 3 were operational and they are slow and outdated as I even heard many guests complaining about the same thing. If you want exercise then I guess it works for you because we opted for the stairs many times.

Overall did the trick for the weekend but wouldn't stay here again.

Stayed: July 2014, travelled as a couple
3  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Downtown, responded to this reviewResponded 19 July 2014

Dear Jason W,

Thank you for taking the time to share your positive comments about our location. I am glad that you found our beds comfortable and our bathrooms nice.

I apologize for any inconvenience you may have experienced due to the on going work at the parking area and condition of the elevators. Please bear with us as these changes are also for the benefit of our valued guests. Nevertheless, your comments are taken into serious account and I am confident that our internal departments will do their best to provide you with a more comfortable stay.

I hope that you give us another chance to host you again in the future.

Sincerely,

Faith R
Case Manager
IHGCare

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Reviewed 30 June 2014

We had a two double bed room with kitchenette. We were only blocks from Byward Market and all the attractions and action. Elgin Street is full of wonderful places to eat. The room was clean and very large. We were very happy with this hotel.

  • Stayed: June 2014, travelled with family
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1  Thank V C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

This is my `go to`hotel when in the downtown Ottawa area on business. I stayed there again in early June for 4 nights while attending a conference at a nearby, considerably more expensive hotel. I always book one of the rooms with a kitchenette (microwave, fridge, dishes, etc.) to have the flexibility (and economy) of bringing food back to my room. Beds are comfortable, and the hotel is quiet and well-maintained. In relatively close walking distance (15-20 minutes) to Parliament Hill, Rideau Centre, convention centre, etc. and convenient to the OT bus that runs to the Via Rail station just outside of the downtown area. Many restaurants nearby plus take out restaurants. Dollarama on Elgin St. a short walk away to stock up on bottled water, etc. I will definitely stay here again. Only downside to my visit . . . the hotel elevators are being refurbished so not all 3 are working at the same time causing slight delays.

  • Stayed: June 2014, travelled on business
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Thank Vacationbug87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

The hotel was very nice and in a beautiful location. It is not quite downtown but only a 10-15 minute walk. You could walk down Elgin Street or along the canal to get to the market, Rideau Center, or the Parliament buildings. Many restaurants in the nearby area to choose from.

The room and information was ready prior to arrival and we received our package. Check in was extremely quick and efficient.

The room was big and had a beautiful view of the city with floor to ceiling windows. The rooms were clean and spacious. There was an issue with the cable company and not all channels were available and we were not notified of this until arrival. That being said, it did not affect our stay.

Elevators were slow as they were under construction but it wasn't overly busy and did not affect us in any way but I can see it being an issue on a very busy weekend. Parking was also under construction but we just parked across the street at no inconvenience to us but the weather was nice.

The staff were friendly. We are looking forward to returning to this hotel.

  • Stayed: June 2014, travelled as a couple
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Thank hotsunwarmwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

The hotel is an average hotel. Service is ok and rooms are descent - nothing special - The location is ok is fairly centrally located but to the restaurant area and market is not so close, you will have to walk at least 15 minutes or take a taxi - The rooms are big and comfortable..

Room Tip: I always prefer nice views and in this case will be mainly city - I would recommend a room high up w...
  • Stayed: June 2014, travelled on business
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1  Thank travelww40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Downtown, responded to this reviewResponded 4 July 2014

Dear travelww40,

Thank you for taking the time to review our hotel. I'm delighted to learn that we were able to provide you with a comfortable stay. We value all your feedback, whether positive or negative, for this will help us continuously improve on our services. I hope you give us another chance of hosting you again and provide you with a better hotel experience.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

First time at this hotel. The rooms are nice and big. The bathroom floors were warm. The front desk were very pleasant. The only downsize was the elevators which were slow and the lack of parking, but we were warned. Another thing they should maybe look into is getting a pool that would be amazing. Breakfast was very expensive.

Room Tip: get rooms facing the street my room was room #416 and it was great.
  • Stayed: June 2014, travelled with family
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Thank ldantimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Downtown, responded to this reviewResponded 1 July 2014

Dear ldantimo,

Thank you for staying and taking the time to review our hotel. I am very delighted that you found our rooms and hotel staff commendable. It is always our top priority to make sure that our guests have a friendly and comfortable accommodations.

I apologize for any inconvenience you may have experienced with the elevator and parking. I would like to assure you that all your comments, including that of the pool and breakfast, have been taken into account and will be used to consider upgrades needed.

Once again, thank you for staying and we are looking forward to welcoming you back in the future.

Sincerely,

Faith R
Case Manager
IHGCare

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Reviewed 28 May 2014

I didn't have a terrible stay by any means, but it could have been much better. Pros: really friendly and helpful staff, comfortable beds, nicely appointed and large kitchen, large bedroom/sitting room. Cons: terrible wireless, scary elevators, stained carpets, not enough lighting in room, half the exercise equipment didn't work. Maybe the renovation will help the hotel realize its potential.

  • Stayed: May 2014, travelled on business
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1  Thank JulieUMFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Downtown, responded to this reviewResponded 15 June 2014

Dear JulieUMFan,

Thank you for taking the time to write a review. We’re glad you enjoyed staying in one of our large and comfortable rooms. I’m very sure that the staff will be delighted to hear about your kind words of praise. Conversely, we are sorry that some amenities including the wireless network and lighting conditions prevented you from fully enjoying your time at the hotel. We appreciate all your feedback as this allows us to identify areas that may benefit from additional attention. Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Downtown

Address: 111 Cooper Street, Ottawa, Ontario K2P 2E3, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #47 of 68 Hotels in Ottawa
Price Range: £70 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Downtown 3*
Number of rooms: 269
Official Description (provided by the hotel):
Downtown Ottawa Location Ideal for All Travelers. Located in the trendy Golden Triangle District of downtown Ottawa, Holiday Inn & Suites - Ottawa Downtown is a well-appointed hotel in close proximity to the MacDonald Cartier International Airport (YOW) and the Ottawa Train Station. Our location places you mere steps from the Rideau Canal, a UNESCO World Heritage site where you can stroll, bike or skate by many great historic and contemporary attractions of downtown. Our Ottawa hotel is within walking distance of trendy Elgin Street's shops, restaurants and nightlife, historic Byward Market, the Canadian War Museum and Parliament Hill. Lodging here benefits business travelers who are visiting the Department of National Defense, the Government of Canada Conference Centre, and other businesses in downtown Ottawa. Our hotel's amenities include eight meeting rooms, event packages and a Business Centre to meet your business needs. From Lane's Restaurant and Lounge to the Fitness Centre, we aim to provide you with a convenient stay in downtown Ottawa. Each hotel room features a triple-sheeted bed, a sitting area, TV, a work area with a desk, and free high-speed Internet access. Our downtown Ottawa hotel staff go beyond the average hotels in Ottawa to give you the comfort you deserve. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Downtown
Holiday Inn Downtown
Holiday Inn Ottawa
Ottawa Holiday Inn

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