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“Good but NEEDS cleaning”

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Travelodge Ottawa West
Ranked #60 of 67 Hotels in Ottawa
Ottawa
1 review
“Good but NEEDS cleaning”
Reviewed 7 July 2014

Still needs cleaning behind furniture and also entrance sidewalks. VERY dirty. Hire a student in summer? Or replace a groundskeeper/maintenance person.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Toronto, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014 via mobile

This was a decent hotel for a decent price. Excellent customer service. It was a perfect, quant hotel. However, they're version of a queen bed is very small. Nonetheless, I would definitely stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

Once finally being able to check in to our room after having some pretty bad customer service, we found that there was no shampoo/ conditioner. There was a scum ring with little hairs all around the tub. The room was so hot when we arrived it took all night to cool down to 21 degrees. When this was brought to the front desk's attention I was given 2 sham/cond and told that cleaning staff wasn't on, and blew off immediately. We took this mini vacation for a 2 night stay. We couldn't swim the first night due to taking way to long to check in, the sanitation of the room and the problems that they were having with all of the exterior doors (we couldn't get our car unpacked and to the room without running all over the place). The next day my son was so excited to go in the pool, we get on the deck of the pool to find a Band-Aid as you enter the pool. If that wasn't bad enough we put it past us and said it was a one off, not only to find 2 more Band-Aids in the pool. We have stayed at this hotel no less than 6 nights throughout the last 3 months, it has always been great. This is unacceptable, the staff were unprofessional and I am very unimpressed.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Travelodge Ottawa West

Property: Travelodge Ottawa West
Address: 1376 Carling Ave | Carling and Kirkwood, Ottawa, Ontario K1Z 7L5, Canada (Formerly Travelodge Hotel and Convention Centre - Ottawa West)
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Travelodge Ottawa West 3*
Number of rooms: 196
Official Description (provided by the hotel):
The Travelodge Ottawa Hotel and Conference Centre is a CAA/AAA 3-Diamond Full Service Property. Boasting Over 20,000 square feet of meeting space, a full convention services department and exceptional customer service. We offer an Executive Club Floor with a private Executive lounge for our business travelers enjoyment. Enjoy Ottawa's largest hotel Water Park, the Wet and Wild water Park. It features a wave pool, kid s pool, slide, hot tub and fitness room. ... more   less 
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Also Known As:
Travelodge Hotel And Convention Centre
Travelodge Ottawa
Travel Lodge Ottawa

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