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“Great Hotel”

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Courtyard Ottawa East
Ranked #15 of 67 Hotels in Ottawa
Certificate of Excellence
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel”
Reviewed 27 August 2013 via mobile

We stayed just the one night but the room is huge and unusually we had a bath and a separate shower. No complaints at all - efficient and friendly check in and the Bistro restaurant was good. Food was well presented and we both liked the informal style - would certainly stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 28 August 2013
Many thanks for taking the time to share your experience of our Courtyard Ottawa East. It's great to know that you appreciated our uncommonly large guest rooms, our amzaing staff and Bistro restaurant.
We hope to see you again soon.
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

557 reviews from our community

Traveller rating
    264
    225
    49
    14
    5
See reviews for
185
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013

We stayed just one night and booked it based on Tripadvisor reviews. Thoroughly enjoyed this newer property, with its (top floor) pool, hot tub and gym.
Our two queen bed-room had everything we needed to keep our 6-year old entertained and fed with snacks (mini fridge and microwave). Staff was great, the entire property was spotless and the overall room and hotel design was as good as it gets (partially because it's so new).

There are only a couple of reasons I can think of why you might not want to stay here:
a) the hotel room windows do not open, so you cannot allow fresh air into your room, however the air con/heating is very easy to control and you can maintain a nice temperature in your room with little effort.
b) if you don't have a car you may want to carefully weigh your options, as this property is not right downtown (and the hotel name clearly indicates that it is not downtown, i.e. 'east'), it's a little east of downtown (a 10 minute drive), just off of the 417 highway for easy access to other destinations and free parking for those that do have car access.

Highly recommended (from a highly-traveled individual)!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 28 August 2013
Thank you for sharing your thoughts of our Ottawa hotel with the Trip Advisor audience. I'm delighted to know you enjoyed our guest rooms and top floor amenities. We look forward to welcoming you back to our hotel.
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vermont
Level 5 Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 August 2013

We stayed at the Hampton Inn on the other side of the Conference and Event Center and walked over to the Courtyard for dinner in The Bistro one night.

The lobby was very clean, bright and spacious, as was The Bistro.

There were a number of servers working and quite a few other tables which provided a nice environment (nothing like being the only person dining alone in a hotel restaurant) Our server seemed nice, but also seemed a little nervous.

Dinner was ok. We both ordered burgers. We ordered both bugers medium, but were informed by the server that the kitchen could only cook them to well, due to regulations. Ok, that’s fine, I’m not about to argue with that.

What we ended up getting was burnt burgers. A well done burger should not be burnt. The rest of the meal was fine.

I guess that I can’t expect perfection from a hotel restaurant, food quality wise, but based on the location, it is definitely a good choice for a meal. The other meals that went to other tables looked good.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level 5 Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 August 2013

My husband and I usually tend to book higher star rated hotels, but after reading so many positive reviews, we decided to book here. We were not disappointed. The staff is extremely friendly and helpful and the rooms were quite large and comfortable. This was our first time traveling out of the country with our infant son, so I requested a quiet room where he could sleep easily. They accommodated this request and I couldn't be happier. I was very happy that the WiFi and parking was free- this is a huge bonus for me :).

On our last day, after having checked out, our rental car had a flat tire in the parking garage and the car rental company wanted to charge us 180.00 to come fix it. One of the workers heard my husband on the phone (I wish I could remember his name- Rick maybe?) and offered his assistance. He brought a compressor to the garage and aired our tire so that we could make it to the airport on time. My husband tried to tip him for his efforts, but he kindly declined. First rate staff at Courtyard Ottawa East! I would definitely stay here again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 20 August 2013
I want to thank you for taking the time to post a review of our Ottawa hotel with the Trip Advisor audience. I'm pleased to know you enjoyed our accommodations, in addition to our amazing staff. They simply are fantastic!
We look forward to having you with us again.
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2013

Our first time in this hotel - last time we've been to Ottawa, we stayed in the neighbouring Hampton inn, were happy about it, but since it was booked for this visit, decided to try Courtyard.
Pros:
- Extremely large rooms and bathrooms, all clean, functional . The rooms are quiet, so you'll get a nice rest. Has a touch of luxury stay, as compared to more basic Hampton Inn.
- Parking is included in the price.
- Service - very good. Polite, professional, fast.
- Location - very close to downtown (minus a constant construction on Rideau!)
Cons:
- Breakfast could be included for the price. Really. (Hampton does!)
- If you are going to use a swimming pool - nice, but very small and too much chlorine.
- Location - if you want to go out, you do have to drive, as there is nothing to do in the area (unless you are there for tennis tournament, as we were - Rideau tennis club is really a walking distance). So, the price of downtown parking is automatically added to the price of your stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 20 August 2013
We appreciate you taking the time to share your thoughts of your stay with us. Just so you know, we don't decide whether or not breakfast is included, Marriott does. It is not a brand standard for Courtyards to provide breakfast, meaning we cannot offer it complimentary.
Looking forward to welcoming you back.
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 5 Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 August 2013

Our standard room and bathroom was huge! The bathroom had a separate tub and stand along shower! I was impressed by the overall design of the room. The room was super clean and fresh! The wi-fi was good. I wished we could stay longer but we were passing through headed to Montreal. There is no free breakfast at this location but they do provide meals at their restaurant. Warning the food was kind of pricey for what you get. Other than that I would recommend staying at this location.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 14 August 2013
Thank for you taking the time to share your thoughts of our Ottawa hotel. I'm happy to know that you enjoyed our spacious, clean guest rooms. Free breakfast has not been a part of the Courtyard brand standard for a few years now and while there may still be Courtyard's that offer it, new builds like our property would not. Marriott will continue to phase it out completely from all existing Courtyards.
Thank you again for your time and look forward to having you with us again.
Warm regards,
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 August 2013 via mobile

The hotel looks great! It's only about 18 months old and it still looks brand new. Service in Bistro is excellent. Service at front desk is spotty. One shift, excellent, next shift not so good. Overall I would definitely recommend! We were amazed how close to downtown it actually is. 7 minutes from Parliament Hill to the hotel. Well worth it!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this review, 9 August 2013
Many thanks for taking the time to share you comments regarding our Ottawa hotel. I'm pleased to know you enjoyed your stay and our true closeness to the downtown core. If there are particular matters you would like to address regarding the front desk, please feel free to reach out to me.
Looking forward to welcoming you in the future, and again, thank you for your time.
Jennifer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Ottawa East

Property: Courtyard Ottawa East
Address: 200 Coventry Rd, Ottawa, Ontario K1K 4S3, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Ottawa East 3*
Number of rooms: 395
Official Description (provided by the hotel):
It Pays to Book Direct for the best rates and special Marriott Rewards privileges. Courtyard by Marriott Ottawa East is a brand new hotel, opened in March 2012. We are conveniently located at the corner of the Vanier Parkway and Coventry Rd., just off Hwy. 417 and minutes from downtown Ottawa. We offer complimentary parking and hi-speed internet access. All 397 of our stylish and uncommonly spacious guest rooms offer a mini-fridge, microwave and wet bar. Located on the 15th floor, check out our fitness centre open 24 hours. Enjoy panoramic views of the city from here and in our pool/whirlpool area also on the 15th floor. The Bistro restaurant is open throughout the day serving Starbucks coffee and fresh, healthy options. No matter what your time allows, you'll have options to grab and go or sit and let us serve you. Come and see us! You won't be disappointed! ... more   less 
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