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“Spacious Hotel, Would Stay Again”

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Courtyard Ottawa East
Ranked #15 of 67 Hotels in Ottawa
Certificate of Excellence
Halifax, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Spacious Hotel, Would Stay Again”
Reviewed 20 May 2014

The reception was very friendly, and the lobby was nicely appointed. However, the big surprise was the size of our double room. It was extremely spacious. Although there were only two of us, I would stay here with my family of four and know we wouldn't trip over all of our suitcases. There was a little kitchenette with microwave and mini-fridge, as well as a sink and counter. The bathroom was large, although the counter space was smallish. The room was very modern, very clean, and comfortable. I found the bed firm, but not hard.

The only drawback is that this hotel does not have room service. We were visiting Ottawa to attend a dance competition, and we wanted to have breakfast delivered to our room. The hotel offers a Bistro Market, where one has to go down to the Bistro counter and place an order. I purchased cereal, a pre-packaged fruit cup, a Starbucks Americano (which was decent, but not the same as buying one at an actual Starbucks) and placed an order for toast from the kitchen. It took 15 minutes for the toast to be prepared. This was time I could have used to get ready in my room if room service was offered. 15 minutes seems a long wait for two slices of toast.

We ate in the bistro one evening, and I found the dinner fare average. Despite my daughter specifying no jalapeños, the ciabbatta was prepared with them. And my chicken quesadilla was mediocre, at best. I think the breakfast might be better, overall.

We checked in on a Saturday evening of a holiday weekend. The hotel was sold out, and the elevators were very slow the next morning. For some reason, housekeeping did not make up our room. We were out all day from 9 a.m., and only returned at 5:30. I was disappointed that our room had not been done, as we were very tired from the competition. As we were leaving to go to dinner,I saw their cart by room at 6 p.m. and asked them to come in. They said they would, but when we returned at 9:30 p.m., the room was still not made up. I called the front desk, and they were apologetic. They did send up more towels and offered to send a houseman to tidy up, but by then it was 10 p.m. and I wanted to go to bed.

Despite these quibbles, I would stay again, as the food options were not enough to detract from an extremely comfortable room, and I will assume that that our room would have been tidied the next day if we had stayed longer. The value was excellent for the quality of the room.

The drive to downtown Ottawa (ie. Sussex Drive by Parliament Hill) is 10 minutes, via the TransCanada. There are many restaurants to choose from there, as well as the Byward Market.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dawntreader22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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533 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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  • English first
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English first
Toronto, Ontario, Canada
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 May 2014

The staff provides outstanding customer service and very friendly during your check-in and check-out process. After entering my room I asked for pillows and blankets and I wasn't happy when I was asked why I needed so many pillows and blankets and how many people are in the room?. I shouldn't be questioned at all and then the next day when I requested for some plates, spoons and folks. They told me I had to go to the lobby and get it. I understand they can be busy sometimes but why were they able to send me pillows and blankets and not the plates, spoons and folks? Your paying a lot of money for their services and they can't spare even 5 minutes or less? Overall the room size and the bathroom were amazing but the bed sheets wasn't what I expected to be. The quality of the bed sheets were so thin and felt very cheap compared to other hotels I have been too but I would definitely come back for another night at this hotel because they provide very big guest room size and free parking.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 18 May 2014

Great location if you drive. I would say 10 min to downtown. Free-safe parking. Staff always smiling and very nice. Our room 1018 was huge and clean. The bathroom was very clean. On entry level they have a mini Starbucks counter with coffees, muffins, yogourts, fruits, bagels… perfect for breakfast. The restaurant have nice staff as well. The wait for the food was long though and most of the time we went it wasn’t busy. The food was ok. Its not very kids friendly but they have a short menu for kids, I think 2 choices. The pool is nice and clean on the 15th floor with a jacuzzi and gym. You get a nice view on Ottawa. On busy days we had long wait for the elevetor. Nights are very quiet but as early as 6am we can hear a kind of sliding-up-and-down annoying noise coming from the elevator. I would definetly go back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thorold
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 May 2014

This was a wonderful hotel. Very new and clean. We didn't use the restaurant but we had Starbucks that was conveniently located on the main floor. We stayed on the 7 th floor and loved the view. The pool and hot tub were clean and always had fresh towels and had an amazing view as well. The staff were very accomodating. The room was huge!! high ceilings and the washroom was big enough to fit 10 people :) Parking is free and although it isn't in the main district for shopping, the highway is 1 minute from the hotel and 5 minute drive to downtown. WalMart is a 3 minute drive from the hotel too. We will be visiting again in the fall!

Room Tip: Higher rooms have better views :)
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 May 2014

- fairly new hotel, clean rooms, friendly staff
- decent location, although not the best. However, everything is within a short drive in Ottawa, so it's fine.
- we used Marriott points to redeem a stay here - it's by far the best deal in Ottawa.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 May 2014

The hotel is conveniently located near the downtown area but without all the noise and traffic around it. Not really within walking distance to very much, but it is easily accessible from the highway.

The hotel staff is friendly and helpful. The hotel seems to be well maintained, very clean and everything is working order. The hotel room feels refreshing and tastefully decorated. Bed is comfortable and we had good night sleep. We will be happy to go back again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DragonChaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2014

My stay at this hotel was with a friend and this started my addiction to the Marriott chain. The hotel was excellent; clean rooms, fantastic food and boy, were the staff very helpful & friendly. Our room had all the amenities listed; Cookware, Refrigerator, Microwave. It was absolutely brilliant and I'd stay over and over again.

Room Tip: Always stay in a room high up :)
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank govtpikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Manager at Courtyard Ottawa East, responded to this review, 20 March 2014
Dear govtpikin,
On behalf of our entire team, I would like to extend our thanks for taking the time to review the Courtyard Ottawa East with such enthusiasm. We would be glad to help you treat this new addiction to the Marriott brand with repeat visits to our Courtyard Ottawa East every now and then! Happy to hear and see that all aspects of your stay met or exceeded your expectations Our Team looks forward to your next visit !

Cheers,
G. Lebrun
Assistant GM
Courtyard Ottawa East
gilles.lebrun@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Ottawa East

Property: Courtyard Ottawa East
Address: 200 Coventry Rd, Ottawa, Ontario K1K 4S3, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Ottawa East 3*
Number of rooms: 395
Official Description (provided by the hotel):
It Pays to Book Direct for the best rates and special Marriott Rewards privileges. Courtyard by Marriott Ottawa East is a brand new hotel, opened in March 2012. We are conveniently located at the corner of the Vanier Parkway and Coventry Rd., just off Hwy. 417 and minutes from downtown Ottawa. We offer complimentary parking and hi-speed internet access. All 397 of our stylish and uncommonly spacious guest rooms offer a mini-fridge, microwave and wet bar. Located on the 15th floor, check out our fitness centre open 24 hours. Enjoy panoramic views of the city from here and in our pool/whirlpool area also on the 15th floor. The Bistro restaurant is open throughout the day serving Starbucks coffee and fresh, healthy options. No matter what your time allows, you'll have options to grab and go or sit and let us serve you. Come and see us! You won't be disappointed! ... more   less 
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