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“Terrible service - outdated and dirty”

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The Business Inn & Suites
Ranked #9 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed 25 February 2013

We recently stayed here and I was continually disappointed with this hotel throughout our stay, especially considering the price we are paying.

Overall the hotel is extremely outdated - 80's/90's decor and finishings. The carpets are old, the sofas feel like scratchy carpet that have never been cleaned in a decade and are quite uncomfortable, and the bathrooms make me feel like I'm in a hostel (and barely has enough room for a person the brush their teeth without banging into the toilet or tub in the process).

The positive aspects of this hotel - which can be the only reason one would ever stay here - is that the rooms are spacious with a decent kitchen. The beds are also comfortable, and the free wifi is very fast. But if you are looking for anything more than those three things, you will be sorely disappointed.

After our first day at the hotel, we came home to an uncleaned hotel room - cleaners never came that day. I had to call down for clean towels that night, and even those came with great delays. The next day, by 2pm there was still no sigh of a cleaner coming to the room so I had to call and remind them again to come to our room, and finally they did.

The breakfast that is served in the mornings has a lot of variety, but the room feels dirty, old, and again very hostel-like. The place feels like there is grease on the walls, and considering they're frying bacon in there with no air circulation or vents, I wouldn't be surprised if there were.

The gym, which is 2 doors down from the breakfast room stinks of breakfast food. It also has no circulation or fans and is extremely hot. I tried to go in one morning for a workout and couldn't last more than a minutes before I felt I was suffocating in the stench and heat.

This hotel needs a lot of work with its cleanliness, decor and efficiency. The staff I came across were friendly and helpful, but also overrun and thinly spread.

Stayed: February 2013, travelled on business
3  Thank Chealey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,068 - 1,074 of 1,569 reviews

Reviewed 24 February 2013

I stayed at the Business Inn for an extended length of time. While there I found the staff courteous, polite and professional. The free continental breakfast with a large selection was a great way to start to my my day. The rooms are outfitted with all the cooking utensils to make your own meals. Bathroom supplies are replaced weekly or more if you request it. All the rooms come with a computer and printer which came in handy booking flights or staying in touch on Skype. The location is walking distance to most government building if that's where you work. If you need to stay in Ottawa for an extended length of time I would suggest trying the Business Inn.

Rocky

  • Stayed: February 2013, travelled on business
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Thank Mineral_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

The hotel was great on all points. I found everything I needed. Laundry, high speed internet, computers with large screen, the room was perfect.
I definitely recommend this hotel to anyone who has the chance to pass by Ottawa.
Stayed 5 nights in February 2013.

Room Tip: 4 floor is excellent, large and sunny. Good heater during winter.
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  • Stayed: February 2013, travelled solo
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Thank Anonononomous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2013

I found the room size exceptional for the cost. Room was always clean and always stocked. The complimentary breakfast was excellent. All Staff, whether at reception, breakfast room or maid and maintainance service, were extremely friendly, polite and attentive to the needs of guests.

Location was excellent, so much available right outside the door and everything I required, was just a short walk away.

I would definitely recommend a stay at The Business Inn. Especially larger groups/families.

Room Tip: The streets can be a bit loud if you are a light sleeper. I was on the sixth floor and only heard t...
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  • Stayed: February 2013, travelled on business
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Thank missusozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2013

Spent three nights in an Executive Suite. The hotel is on the corner of MacLaren St and Elgin St, and has all amenities close by (restaurants, shops, 7/11 etc). Rooms are very large, include a computer + printer, full kitchen and large and comfortable bed. Breakfast is included, and is simple but good. The price is lower than the main hotels in the neighbourhood, making it excellent value.

  • Stayed: February 2013, travelled on business
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1  Thank gambieter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2013

We spent a night here and were not disappointed. The rooms were clean, the bed was very comfortable and the free breakfast (or healthy snack bag to go) was great. Sure the furniture is a bit outdated but for $119 you can easily walk to the Rideau Canal for some skating or take a stroll down Elgin to the Byward market. (hre is also a fully functional kitchen).

  • Stayed: February 2013, travelled as a couple
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3  Thank rebelnat8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2013

Good hotel located at downtown with easy access to main roads. Very kind services. Many pubs and restaurants in the vicinity. No outstanding ammenity, and quite simple, but the room, kitchen, and bathroom are clean with all essencial equipments, including a PC in the room.
The small gym room will help at snow or rain season. The price is unbeatable. Certainly I will return for a next stay.

  • Stayed: January 2013
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Thank WSAKUMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Business Inn & Suites

Address: 180 Maclaren St | at Elgin, Ottawa, Ontario K2P 0L3, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites
Hotel Style:
#1 Best Value Hotel in Ottawa
#2 Romantic Hotel in Ottawa
#3 Business Hotel in Ottawa
#5 Family Hotel in Ottawa
Price Range: £63 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Business Inn & Suites 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Spread your paperwork over large desk tables, relax on the comfortable living room sofas and wake up refreshed in a king size bed. If your family is traveling on business with you, our spacious suites feature fully equipped kitchens and household amenities to satisfy their needs as well. Located at the central hot-spot of Ottawa. Locals and visitors enjoy dinner, dancing and live music. 24 hour diners, Parliament Hill, the Rideau Canal and the ByWard Market are within walking distance, making The Business Inn the perfect location when staying in Ottawa! ... more   less 
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Also Known As:
The Business Hotel Ottawa
Business Hotel Ottawa

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