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“Great and affordable!!!!!”

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The Business Inn & Suites
Ranked #8 of 67 Hotels in Ottawa
Certificate of Excellence
Queretaro City, Mexico
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great and affordable!!!!!”
Reviewed 14 July 2014

I absolute love this hotel, the serivce was great, they receive all my packages!!! The suite was quite big and comfy, very clean!!! You have a good size frigo, basic diner set, cups, etc. The kitchen is in good condition, not luxury, bur very clean and practical.
The bed is really confortable, the bathroom absolutely clean, lots of space of storage,, a big flat tv with enough channels, and a dinning room.
The continental breakfast is really helpfull, you can have some cofee, juice, variety of teas, muffins, breads and and cookies, oat, for the fruit some apples of dished melon,milks, yoghurt, cheese, philadelpia, and hot sandwich with english style bread, cheese, and you can pick if sausage, ham or bacon, I think just enough to start a day!!!
I did Laundry like 4 days, they have detergent for the customers, if you use the service be conscious and leave the machines right away they finish the cycle, cause some times you just cant do the laundry caouse they have some body else's clothes!!!!
They do not clean your bedroom in a daily basis, buth they do! and absolutely they dont wash dishes, be organized its my advice!
Treveled withmy husband and 5 yr old kid.

The place islocated just a few blocks away fo the Nature Museum and you have bus stops very close, rstaurants, cofees and lots of night life!

The service of Cesar was really kind and helpfull!!! We were really pleased about stay with them, and absolutely recomend this place.

  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1 Thank MamadeRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,412 reviews from our community

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Traveller tips help you choose the right room.   Room tips (292)
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English first
Level Contributor
198 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 14 July 2014

As other reviewers have noted, this hotel is all suites and has top amenities.
- large & comfortable suite with kitchen & dining area, & a full wall of windows
- Each room has PC & printer and this is very rare & much appreciated.
- Extensive bkft menu options, and always enough seating during 4-nt stay.
Though during the week there was only 1 person on duty, and trash area became extremely full and not emptied.
- Bkft staff cooked to order, and kept all food & drink in plentiful quantity.
Please remember to tip them!
- 4 large refrigerated coolers with juice boxes, hardboiled eggs, snack sized cheese packs, bottled water, & Snack Bags to go.
- Front Desk staff were generally all helpful & courteous (see notes below),
and allowed early ck-in based on room avail and that's also very appreciated.
- Housekeeping staff were all thorough and polite, and you can indicate preferred housekeeping time frame based on one's touring schedule of the day.
It's also nice to tip them for good services provided.
- Very good neighborhood loc, lots of places to eat & at least 2 grocery markets for supplies.
It's an easy walk (~1 mile) to Parliament Hill & pedestrian mall with shops & restaurants,
or to Byward Mkt.
- Within the hotel, it was pretty quiet. Our room was on 3rd floor where the Gym & Bkft rooms are located and never heard noises from either, or from the elevators.

A few concerns that arose during our stay, I would call these as Areas of Improvement:
1. On the travel day to Ottawa, most flights were either cancelled or sig delayed due to
thunderstorms in the Ottawa area.
We even went from Newark (NJ) airport to La Guardia (NYC) airport and flghts there got cancelled later on as well.
For anyone familiar with the NY metro area, it's a long & expensive trek through traffic
to reach La Guardia, and also had lengthy waits at either airport trying to rebook a flight.
Then had to scramble to get an airport hotel that evening, since airline did not provide hotel due to weather cancellation.
After exhausting all flight options for that day (through multiple airports/airlines & various route options), we called Business Inn to cancel that evening's room and they said it was after the deadline.
Only after it was escalated to a Mgr staff, then they finally waived that evening's room charge.
If Business Inn wants to serve a large international customer base of both business & leisure travelers, staff should be aware of major travel/flight disruptions and understand the hardships involved, and not respond as if we were using a made-up excuse for not able to arrive that evening.
2. We were finally able to ck in the next day mid morning and appreciated the early ck-in.
Front Desk warned about construction noise from expansion project, and said it doesn't start too early nor into the evening.
I'm normally very noise sensitive but wanted to give it my best effort.
It turned out the major work that day was happening right outside our windows, and in the end of hallway adjacent to our suite.
There were loud drilling & hammering, concussive thudding/pounding, and the tractor's engine noise.
Eventually it became unbearable, & I asked if another room was avail and was told the only one would be facing street traffic & above a sports bar which could be noisy in the evenings.
I appreciated that warning, and asked for a rate reduction for the current room or waiving the parking fee.
Front Desk staff insisted that no construction would happen in the early mornings or evenings,
I said that's no comfort since that's the usual pub rules on noise and not as if the hotel
itself is being extra considerate.
I work in customer interaction & it's not a good idea to engage in prolonged argument with a customer, it's much better if a staff asks mgr for approval or consultation.
The Front Desk person argued for longer that it should, when there were 2 other staff sitting right there and 1 said they will indeed waive parking fee for that day as a gesture.
I would suggest additional training for staff to avoid future instances of above.

Room Tip: Street side rooms could hear either traffic or outdoor dining noises.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
1 Thank fbc001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sault Ste. Marie, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

We really enjoyed our stay at The Business Inn & Suites. The staff was very friendly, the location was great, the breakfast was just what we wanted and the room was very comfortable. Only a noisy air conditioner was the only problem in an otherwise perfect stay.

Room Tip: Rooms facing the main street are noisy.
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2 Thank SooAnnJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014

We've stayed at Business Inn early July for a night. Huge apartment suitable for long stays and large families as well, huge and very comfortable bed, 2 sofas, large kitchen, balcony, even a handy full computer of course with Internet connection and laser printer (very handy for planning the next trip)
Very good location a couple of blocks from City Hall and along a lively strip of Elgin street full of interesting restaurants.
Staff was very courteous and helpful, underground parking quite handy.
Overall a good place and great value

Room Tip: Rooms in the back are quieter
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Orsova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orillia, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

We did some reviews of various hotels and finally decided on The Business Inn. We planned a trip to Ottawa for 3 days, and were interested in staying some place near the majority of attractions. The Business Inn is located in an ideal spot on MacLaren with walking distance to most museums and pubs and ByWard Market. There is plenty of parking both underground and open space depending on vehicle necessities. Desk personnel were very polite and informative immediately upon arrival, and this carried on through the entire stay. Our room was very large, with a little kitchenette ,king sized bed, and a large bright bathroom. There were lots of windows to allow natural light in during sunny periods. It was a very clean welcoming room. Breakfast was included in the package, and for the first time, we were very impressed at how good the breakfast was! They did not skimp and go the cheap route. There were various cereals, very large fresh muffins, oatmeal, fresh tea, coffee, waffles, a bowl of fresh fruit, bagels, fruit salad, toast, They also had a cook who would whip you up a nice muffin with sausage or bacon and egg and cheese. They also catered to those who were late risers, or just preferred to eat on the go, by having pre-made bags of goodies in a large fridge. The bags contained fruit, nutribar, oatmeal cookies and a bottle of water. There was also such refrigerated items as fresh yogurt, cheeses and fruit juices and fully cooked eggs.You get the idea. The variety was amazing. And there was always plenty. There were daily newspapers always available to read and tvs on with the news running in the breakfast room. The tv was on loud enough to hear it, but not so loud as to drown out your conversation at your table. Everything about the hotel was clean. The staff was polite, and overall this was one of the best experiences I have had with a hotel. I would have no trouble returning to the Business Inn in Ottawa again.

Room Tip: Rooms on the third floor are close to the breakfast room and gym which are both on this floor.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2 Thank MJ V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2014

Stayed here for 6 days and our room was like an apartment which included 2 big screen TV's, computer, printer, kitchen with everything you would need, king sized bed, full bathroom, fully furnished living room and dining area and balcony, everything and more that a person would ever need. For us it was a very convenient location within walking distance to Parliment Buildings, Rideau Canal and other attractions, shopping, restaurants and Pubs. It also has a full laundry room for staying quests which is free including laundry detergent and a very good complementry breakfast which includes a free snack bag if you so choose. There is out door parking for large vehicles and underground parking as well for $15 per day, which is the norm for Ottawa City. The staff are extremely helpfull and friendly!!.
As for the noise factor...well...it is a city and because we were on the go everyday we slept very well at night, so no complaints.
Having said this, the only thing I can note is that the room we were in (as I have not been in any of the other rooms) is that it could use a major face lift, everything was clean but very out dated and well used. If you can over look this fact, the hotel is definately the best value especially if you are on a family vacation.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank beth k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 7 July 2014

We stayed at the Business Inn & Suites for a couple of nights and we were very impressed by the service and what was included in the stay: free computer with high speed Internet, free laundry, fully equipped kitchen with free breakfast (very good food!!!)!!! We definitely highly recommend staying at this hotel and we will be back next time we stay in Ottawa!! Special thanks for the very friendly and kind members of staff.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Business Inn & Suites

Property: The Business Inn & Suites
Address: 180 Maclaren St | at Elgin, Ottawa, Ontario K2P 0L3, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites
Hotel Style:
#1 Best Value Hotel in Ottawa
#2 Romantic Hotel in Ottawa
#3 Business Hotel in Ottawa
#5 Family Hotel in Ottawa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Business Inn & Suites 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Spread your paperwork over large desk tables, relax on the comfortable living room sofas and wake up refreshed in a king size bed. If your family is traveling on business with you, our spacious suites feature fully equipped kitchens and household amenities to satisfy their needs as well. Located at the central hot-spot of Ottawa. Locals and visitors enjoy dinner, dancing and live music. 24 hour diners, Parliament Hill, the Rideau Canal and the ByWard Market are within walking distance, making The Business Inn the perfect location when staying in Ottawa! ... more   less 
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Also Known As:
The Business Hotel Ottawa
Business Hotel Ottawa

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