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“A little piece of tranquility in an Industrial Park”
5 of 5 bubbles Review of Brookstreet Hotel

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Brookstreet Hotel
Ranked #18 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersGold level
Paramaribo, Suriname
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A little piece of tranquility in an Industrial Park”
5 of 5 bubbles Reviewed 1 September 2014

This is my second stay at the Brookstreet. My first was for a wedding last year and this time was for a funeral and a few days of relaxation amongst chaos. The location in Kanata is a little odd but works great for me as I have most of my family in Kanata and Stittsville. The staff has always been helpful and accomodating, the rooms comfortable and the gym and pool very nice. There is a great golf course attached. My only disappointment was having to wait an hour for brunch at the only restaurant in the hotel. We hadn't thought about reservations for brunch and there are no restaurants within walking distance. After discussion, we decided to drive elsewhere. I have had brunch in the past and it is a very lovely experience. I will be going back in October.

Room Tip: Away from the elevator
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Ibujen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 5 September 2014
Dear Ibujen, Thank you for taking the time to review your recent stay. We are delighted to hear we could provide the much needed tranquility for you and your family. We are sorry to hear about your loss. Please accept our condolences. In regards to our Sunday Brunch—it has become very popular and reservations are recommended as a result. Again, thank you for staying at Brookstreet. We look forward to welcoming you back in October!
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1,053 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (245)
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English first
Mill Valley, California
1 review
3 of 5 bubbles Reviewed 31 August 2014

This is my second week long stay at Brookstreet for business.

The Good:

*The gym is free for guests
*Staff are super wonderful and helpful in every aspect and service.
*Rooms are comfy, well sized, and clean
*Decent jazz in the bar
*Good location for business trips as it is surrounded by a business park.

The Bad:

*Location is terrible to see Ottawa (a cab ride to see a movie will set you back $50 round trip). You will need to rent a car or learn the bus system for entertainment options.

*Nothing to do in the area excdpt golf and eat at strip malls and western restaurants.

*Expensive. Mushroom risotto will run you $25. Fish and chips is $17; Continental breakfast is $10 (free in most hotels); warm breakfast buffet is over $20 per person.

*WIFI in guest rooms is unbearably slow. Basic news pages would fail to load or slow. Internet connection is constantly resetting, thus me loosing important messages while working.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Gsound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 5 September 2014
Dear Gsound, Thank you for your repeat visit and for taking the time to review your experience in detail. We are delighted that you enjoyed your guestroom, our live jazz offering and gym, along with our service. In regards to our location—this is something we cannot change. However, we are in the process of launching a complimentary shuttle service, which will be offering daily rides to all nearby attractions. Did you visit our B Café at all during your visit? It features Starbucks Coffee, pastries and daily soup and sandwich specials as well as Sushi. Your feedback in regards to our complimentary guestroom WiFi is much appreciated. It has been shared with management and is being addressed. Again, thank you for choosing Brookstreet. We look forward to welcoming you back for your next visit.
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Toronto, Canada
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 August 2014

Being there for a couple of days for a biz trip, conveniently located to the offices nearby. Other people told me they have good golf course and spa, have to try that one day. Parking and breakfast could have been included into the room rate.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GregLi707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 5 September 2014
Dear GregLi707, Thank you for staying at Brookstreet and for taking the time to review your experience. While parking and breakfast might not have been included in your rate, we offer multiple great value overnight packages with inclusions such as breakfast, dinner, golf or spa—possibly something to consider for your next stay? Again, thank you for choosing Brookstreet.
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Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 August 2014

The bed was so comfortable, room was quite nice. But we didn't appreciate the service that much, employees acting like money has no value. Almost no service for the sunday brunch and got charged 75$ for 2 plates of eggs/bacon from the sunday brunch (we read brunch was 20$ each but it seems that it almost doubles on sunday... like if we can each twice the food quantity). It's really a family place, less for a couple getaway.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank MrBelano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 27 August 2014
Dear MrBelano, Thank you for choosing Brookstreet and for taking the time to review your experience. We are delighted to hear that your guestroom was to your liking, but disappointed to read about your feedback in regards to our service, or lack thereof. Our Sunday Brunch spread is available at $32.95 per person, featuring a wide variety of dishes such as roast chicken, salmon, waffles, salads, dumplings, sushi, your traditional hot breakfast choices and eggs, plus fresh fruits, cheeses and a selection of sweet choices. For those preferring a simpler breakfast option, our B Café is open seven days a week and we also offer a weekday breakfast buffet at $19.95 and a weekend continental buffet at $10.95 as well as other breakfast choices on our regular menu. Having both a spa and a championship golf course on site, we are actually a very popular couples’ destination spot, for local or weekend getaways. Again, thank you for your feedback and for choosing Brookstreet.
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1 review
5 of 5 bubbles Reviewed 25 August 2014

My husband and I love the brookstreet hotel! We first went there on our 10 year anniversary and came back again for our 15 year anniversary! The hotel is gorgeous, staff are very friendly and helpful! The food is amazing and the spa was very relaxing! Definently will come back again!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 27 August 2014
Dear Kathy S, Thank you for choosing Brookstreet for your anniversary getaways! We are delighted to hear that you enjoyed your stays and had the opportunity to enjoy our food and spa offerings. Please come and visit again—maybe for your 16th anniversary?
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Phoenix, Arizona
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 August 2014

I stayed at the Brookstreet in Aug 2014 for business. Unfortunately my luggage was lost by the airline. By the time the luggage was found and delivered to the Brookstreet, I had already checked out. But the hotel took care of shipping my bag back to me. My clothes actually arrived home before I did.

Special thanks to Glen & James.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 27 August 2014
Dear Matt J, Thank you for taking the time to review your recent stay at Brookstreet. Travelling on business with lost luggage—not fun. Despite that you enjoyed your stay and remember our wonderful service? We are delighted to hear that and hope to welcome you back sometime in the near future.
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Ottawa, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

Jazz every night in Options lounge is notable because the sound is good so that chatting patrons are not too noticeable. Food is good, but beer selection could benefit bi having more choices..
Weekend brunch is excellent, both for quality and variety.

Stayed May 2014, travelled as a couple
Helpful?
Thank philnomore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this review, 27 August 2014
Dear philnomore, Thank you for reviewing your stay at Brookstreet. We are delighted to hear that you enjoyed our live jazz and brunch offerings. Please come and visit again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brookstreet Hotel

Property: Brookstreet Hotel
Address: 525 Legget Dr, Ottawa, Ontario K2K 2W2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Kanata
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ottawa
#6 Luxury Hotel in Ottawa
#10 Romantic Hotel in Ottawa
#11 Business Hotel in Ottawa
#25 Family Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Brookstreet Hotel 4.5*
Number of rooms: 276
Official Description (provided by the hotel):
Escape to Brookstreet, Ottawa's leading four-diamond hotel, golf, spa, wedding and dining destination. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Cafe, play a round on The Marshes championship golf course, executive short course or putting course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more   less 
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Also Known As:
Brookstreet Hotel Ottawa
Brook Street Hotel

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