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“Nice facilities but a few issues”

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Residence Inn Ottawa Airport
Ranked #1 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed 22 August 2014 via mobile

Nice rooms, very large and comfort; modern and attractive. Generally a plus but some issues.

Room cleaning is spotty. The bathroom mirror was badly spotted. The shampoo that came with the room seemed to be left over from the last guest - now issues fixed but sloppy. The front desk staff were friendly and polite but not terribly competent. But for these issues the place would rank higher.

Stayed: August 2014, travelled on business
Thank jamesmorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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281 - 287 of 347 reviews

Reviewed 20 August 2014

This hotel is located close to the main attractions in ottawa, no more than 10 minutes drive. It offers free parking , free internet and free hot full breakfast in dinnerware and silverware( not paper plates or plastic tools). It offers the best coffee the whole day. The breakfast has a variety of food for all the tastes: cereal, yogurt, fruits( fruit salad like pineapple and honey dew, bananas and apples) , different kind of bread( muffins, bagels ,regular bread) and scrambled eggs and sausage. Last day we tried Canadian bacon but it was almost raw, jumping in the plate ( almost uncooked)but in general it is a wonderful breakfast that satisfy your hungry.

.the place is in excellent shape with modern design and decoration. The rooms and wide and spacious , bed is comfortable so are the pillows. For People that travel with kids this place is perfect because it offers complete kitchen with all the modern stain steel appliances ( refrigerator , dishwasher, stove, coffee maker and microwave) plus silverware, dinnerware, glassware) . The pool , jacuzzi and gym are clean but the jacuzzi has excess of chlorine that can change the color of your bathing suit .

If you want to go to ottawa this is the place to stay! We love it

Room Tip: I will say any room at this hotel is perfect.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Claudia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

From the pleasant greetings upon arrival to Baldeep (front desk) wishing my family a good day each morning with a genuine smile we couldn't ask for any more. Our room was spotless, the free underground parking was great during the rain and the healthy breakfast included was much appreciated. When my child had a need Jocelyn (front desk) was there to help. The friendly staff truly show they care and that they look out for the well being of their guests.

Room Tip: If travelling with family ask for a seperate bedroom for added privacy when entertaining in the room
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank 519Mike634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

Away from the crazy traffic and awful construction we experienced this month in Ottawa, the a Residence was a haven. Yummy breakfast each morning (my favorite...the waffle maker :) eggs, meat, potatoes, oatmeal, yogurt, with or without granola, and baked goods for toasting...and of course coffee and tea. Random evenings have free happy hour food too. Rooms were clean and pivoting TVs can be watched from either side of the room. Full size in room fridge was a bonus too!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank holidayrowed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

Great service, friendly staff. We arrived early, but they accommodated us. The hotel is very close to all the nice sites in ottawa. I will definitely stay here next time im in town. Marriot is a great brand.

Stayed: March 2014, travelled with friends
2  Thank Amar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

This is an amazing hotel, but I often have a hard time booking a room as they run out quickly. Rooms are clean, service is amazing, everything is pretty much perfect. I've had mostly excellent exerperience at the Residence Inn's, and this one was no exception. The rooms are quite spacious and luxurious and jam-packed (you get all the necessary things you will need on vacation including iron, and a range of coffees/tea bags).

  • Stayed: September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank RyanFarCry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Since the hotel was built last year, we've always made it a point to book here. We were there mainly for a religious function. Booked during August long weekend 2014. For a family of 5, having 3 kids under 7, it's important to have the conveniences that this hotel have. Pool is nice, though for younger kids who don't know how to swim yet, you might need to have them bring floaters, as the shallowest is about 1 meter (3.2 feet). There's a gym that's open 24 hours with newer equipment. Free breakfast, so that's bonus!! The room is always clean, and has microwave, stovetop and kitchen utensils, pots/pans, plates, dishwasher you name it. We brought a cooler with frozen meat and pasta and other snacks/food, so we saved a lot of $$ by prepping and cooking our own.
There is a building across the hotel is being built (I think it's a condo building), but doesn't really affect the hotel, though if you're nit-picky on ambience, then it might throw you off... Parking is no problem, there is a ground level, and an underground level parking. Elevator from the underground parking is a separate elevator from the building elevator. There is a small grocery pantry at the front desk in case of emergency, but there is a Shopper's Drug Mart across which you can walk to if you want cheaper groceries. There is a strip outlet mall just around the corner on Bank St, though it's just your regular bigbox stores and sale prices are not really panty-dropping. No fee parking here, so it's a better solution for us rather than going to downtown and pay 22+ dollars for parking everyday. Bought Museum tickets online which was a good decision, as we saw a long line-up when we arrived in the Canadian Museum of History. Just visited the CMH for now...next time we'll go to the War museum. The CMH has a kids' museum which young kids will really enjoy. We missed the Buskerfest at Sparks Street, but there's usually something going on along that street (check online first). Last time, we didn't even know that there was a RibFest there, and just happened to be there for that! If you just want to visit around downtown Ottawa, maybe you can try the Marriott right on Sparks Street.

Room Tip: Top floor has higher ceilings so it feels bigger (at least, the room that we stayed in)
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank EhMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Ottawa Airport

Address: 1172-1172 Walkley Rd, Ottawa, Ontario K1V 2P7, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #1 of 68 Hotels in Ottawa
Price Range: £107 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ottawa Airport 3*
Number of rooms: 120
Reservation Options:
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