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“Good location -- a little noisy”
Review of The Metcalfe Hotel

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The Metcalfe Hotel
Ranked #20 of 67 Hotels in Ottawa
Certificate of Excellence
London, ON
Level 5 Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good location -- a little noisy”
Reviewed 31 May 2014

My second time at this hotel and it was a generally positive experience. I had a queen suite with oodles of space. Keurig coffeemaker, small fridge, 2 big TVs (didn't use them, but nice they were there), Aveda soap and toiletries. Great shower (no bathtub). The bed was very comfortable and the bedroom had a closeable door. I had an inner room, so the windows looked into the lobby area rather than outside -- some may not like that, so inquire when booking about options. Hallway noise, especially doors closing, was not well masked. Also, rooms have laminate floors rather than carpet, so people walking with shoes on in the room above were quite audible.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear kgilbert001,

Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to share your stay experience on Tripadvisor.

Our goal is to deliver inspired service to all of our guests and I am delighted this was the case for you. I am happy you found your room to be so suitable with our Keurig coffee maker, two 42" TV's and our Aveda Guest Supplies are definitely a big hit with our guests. You will be pleased to hear that we will be changing the closures on our guest room doors which will help eliminate the noise of doors closing in the hotel.

Thank you again for your feedback and we look forward to inviting you back to Hotel Indigo on your next visit to our neighbourhood.

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mobile, Alabama
2 reviews
Reviewed 28 May 2014

I really enjoyed staying at this hotel, mainly for its staff. If it were not for Randy at the front desk, I would still be lost in Ottawa. The ENTIRE staff was friendly. The rooms were great, and it's very centrally located within walking distance of many attractions, and it has parking. It is one of my favorite hotels I've stayed in, very clean nice rooms, good internet, etc.. But again, its main attraction is its staff. I really don't believe I've ever stayed at a hotel with a five star staff like this one. Kudos to you, and thanks for a great stay

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear Stephanie F,

Thank you for choosing Hotel Indigo for your recent visit to Ottawa and for taking the time to share your stay experience on TripAdvisor.

Our goal is to deliver inspired service to all of our guests and I am delighted this was the case for you. We have a great team here at Hotel Indigo that I am proud to work alongside every day! I have certainly shared your comments with everyone, including Randy who took such great care of you.

I love reading that we are one of your favourite hotels and we look forward to inviting you back on your next visit to our neighbourhood!

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

We enjoyed our stay at Hotel Indigo and would definitely stay here again on a future trip to Ottawa. The location is very central to all of Elgin Street's restaurants and the fun Market area, as well as the Rideau Canal. We were able to walk everywhere without ever needing a cab. Our room was very nice, quiet and comfortable, everything we'd need for a weekend trip.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear SPKB,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on TripAdvisor.

Our goal is to deliver inspired service and I am delighted this was the case for you. Our location is very centrally located for all the great venues Ottawa has to offer. I'm happy you were able to take advantage of that by walking around our neighbourhood.

Thank you again and we look forward to inviting you back on your next trip to Ottawa.

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 6 Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 May 2014

I have read in the IHG site and other magazines saying this is a BoutiqueHotel. For me it can not be defined as a Boutique Hotel. It is too simple, breakfast room looks like a Starbucks. Besides being upgraded to a Suite, it is still very simple. However I do recommend to stay there.

Room Tip: Stayed in a suite on the third floor. Room is simple, has the minimum for the rated level. Do not ex...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear MarcioPalma,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on TripAdvisor.

I am happy to read you found our hotel to be centrally located and that you would recommend our hotel to other guests. We are a branded boutique hotel in that we have the consistency of a brand, however, we offer a unique design and product representative of our neighbourhood.

Thank you again for your feedback and we hope to see you again soon on your next visit to Ottawa.

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 May 2014 via mobile

Good service, clean, comfortable. Come here often. Great location. Close to great restaurants on Elgin Street. Love the Aveda products. Good selection of pillows and includes a coffee maker. Always quick check in. Nothing more to say! Recommend it!

Stayed May 2014, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear JG F,

Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for sharing your stay experience on TripAdvisor.

We appreciate all feedback we receive from our guests, especially regular guests like yourself as we know it is based on consistency. I delighted to read your comments about the service, the cleanliness, the product and the location. I am happy that you love it all and that you would recommend our hotel to other TripAdvisor readers!

We look forward to inviting you back!

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 6 Contributor
283 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 3 May 2014 via mobile

I spent 5 nights with business at the Hotel Indigo Ottawa last week. I had a nice but smallish room overlooking the noisy main road. On the second floor the room was rather near street level & didn't get any sun all day long.
The staff were helpful especially in the Phi restaurant but yet again the visit was spoilt by a lack of upgrade. The longer you stay, the more you spend, the less likely you are to get an upgrade despite being a IHG Platinum member.

Stayed May 2014, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear Julian A,

Thank you for choosing Hotel Indigo for your recent trip to Ottawa and for taking the time to share your stay experience on TripAdvisor.

Our goal is to deliver an inspired stay and I am disappointed this was not the case for you. Although you found our staff to be helpful I apologize that you did not receive an upgrade during your stay. We have a very limited number of upgraded rooms in our hotel and this unfortunately often causes a lack of upgrades available for our Platinum IHG Rewards Members. We do provide upgrades to our Platinum members upon availability, however if your preference is an upgraded room type my recommendation would be to reserve that room type to guarantee the availability.

Thank you again for your comments and we look forward to inviting you back to Hotel Indigo on your next visit to Ottawa.

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitby, Ontario, Canada
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 May 2014

Location, value and convenience are the order of the day. Literally just steps from Parliament hill, the Rideau canal and the Byward market. Stayed for a couple of days in July and can't think of any reason we would stay anywhere else on a return trip to Ottawa. Staff were efficient and courteous, pool was a refreshing siesta for cooling down in the middle of the day. Was great to be able to park the car and have the freedom as a pedestrian in a city that provides so much to see on foot.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 2 June 2014
Dear Brad D,

Thank you for choosing Hotel Indigo for your stay with us last year and sharing your stay experience on TripAdvisor.

Our goal is to deliver an inspired experience and I am delighted this was the case for you. I amso happy to read that you enjoyed our hotel from the staff to the value to the location. You are so right in that our city has so much to see and do and it is right in our neighbourhood, all within walking distance. Perfect for a sunny summer day!

Thank you again and we look forward to inviting you back on your next visit to Ottawa.

Best,
Kim Jones
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Metcalfe Hotel

Property: The Metcalfe Hotel
Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Romantic Hotel in Ottawa
#23 Family Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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