We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great central location”
Review of The Metcalfe Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Metcalfe Hotel
Ranked #21 of 67 Hotels in Ottawa
Certificate of Excellence
Greenwood
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great central location”
Reviewed 8 August 2014

Great central location in downtown Ottawa, easy walk to the Parliament buildings and Byward market. Our room was clean and spacious; check in was smooth and fast. There is no dedicated parking for the Indigo, it is shared with another hotel beside it. Other than that we had a great stay!

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank dljeff81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,069 reviews from our community

Traveller rating
    382
    480
    151
    38
    18
See reviews for
213
371
64
317
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ontario, Canada
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 August 2014 via mobile

Stayed here a couple of nights to get away to see Ottawa. Location is great, half descent restaurants around and very close to the Parliament building. As for the hotel, parking is a bit of a mess where it is shared with the hotel beside it. We took our bikes and there was no easy way but to walk them out as the elevator was too small. The room was spacious, clean but in need of repair. The laminate floors were buckling and the cabinets have seen better days. No breakfast included (IHG) chain.
Pricey, but not much around that is going to be cheaper,

Stayed August 2014, travelled with family
Helpful?
Thank claudedoiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Metcalfe Hotel, responded to this review, 22 August 2014
Dear Hoxtongue,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with our location, we regret that the condition of our facilities was not up to par. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

Again, thank you for your review and we hope you do choose to give us another opportunity to make your next stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Humboldt, Canada
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2014

My husband and I were in Ottawa for our daughter's August 1 wedding, and we spent six days at the Hotel Indigo. The hotel is very clean and all staff, from housekeeping to front desk, were extremely welcoming, friendly and helpful. I loved the bathroom, which featured a jetted tub and had a beautiful separate shower. Aveda bath products were much appreciated. The bed and linens were most comfortable and our corner room, 607, was spacious and had lots of windows, which I loved. The Phi restaurant was pleasing, though we only had time to eat there once. On the day of my daughter's wedding, they sent us a complimentary cheese and crackers tray, which was greatly appreciated. The location is central — a couple of blocks from Parliament Hill, and about a 15 minute walk to the market and Rideau Centre, and the National Gallery is close as well. If I have any criticism, and this isn't a hotel problem as such, it is the parking lot. It is small, with low clearance and the two-way traffic on treacherous narrow ramps (barely enough room for a small SUV) made for nail-biting entrances and exits. Some reviewers say the entrance is difficult to find, but we did not think that was a problem. In summary, we had a wonderful stay. I highly recommend this hotel and would stay again.

Room Tip: Corner rooms face the street and have large windows. 607 was great.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank WebM50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 August 2014

I stayed here for 2 nights on business and overall I was satisfied with my stay. I would probably rate this more like 3.5 than a 4 though I didn't think it deserves a 3 out of 5.

The good:

- Excellent location, walking distance to my office and lots of places to eat nearby
- Nice friendly staff; was greeted with a warm smile
- Room was clean (albeit a little dated)
- Comfortable bed and pillows
- good wifi service

The not so good:

- Parking is located at the hotel next door (Residence Inn) and although the directions provided to get into the lot are fairly straightforward, the parking lot is very small and poorly designed. Avoid bringing any SUV's or large sedans if you have difficulty navigating tight spaces. I almost got into an accident getting into the lot since the entrance and exit are the same door. Be careful.

- The two days that I was there the elevator from the parking lot to the main lobby of the Residence Inn was broken and was never fixed. I realise this is not Indigo's fault since the parking lot and elevators belong to Residence Inn but it was very annoying nonetheless. Make sure you get all your stuff out before you park your vehicle as there is no guarnatee the elevators will be operational (though to be honest even this may pose a challenge as explained in my next point.)

- Metcalfe street is a busy one-way road. When I arrived around 2:30pm on a Monday there was no where to park in order to check in and get my things out. There were taxi's and other cars parked out front on both sides of the road and no one was willing to leave. Had to go around in circles for a good 20 minutes before a spot was available. Very frustrating when you've driven for over 4 hours and just want to get to your room. You may not run into this problem if you arrive on a weekend. The hotel should at least have one spot designated for arriving guests or have a valet service available.

- If you are staying in an interior facing (atrium room) you will most likely have to keep your curtains drawn for most of the day since there is no privacy as people can easily see you from across the atrium. If you are staying for a day or two you can live with this, but anything more than that, you may want to ask for a exterior facing room. Trust me.

- The AC unit in the room was load. I am a good sleeper so it didn't bother me too much but there are many who would go crazy

Room Tip: If you are staying at his hotel for more than one night, try to get an exterior facing room if you w...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Shane1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon
Level 5 Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 August 2014 via mobile

Our stay was very good on all accounts. The front desk staff was friendly. The pool had great hours. The location was absolutely perfect for seeing downtown!
parking is not valet but is fairly priced for a downtown area. Also the parking garage is shared and getting back to the hotel is a bit of a rabbit trail.

My one complaint is that we called the cafe at 950p to order some little snacks as we'd had an early dinner one night. The cafe closes at 1030p so I thought it was early enough to get something but no one answered our call. We asked the front desk and they said they would walk over and ask someone to call our room. No one ever did.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WoltersWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fergus, Canada
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

This hotel met all our expectations. Rooms were small but bright and cheerful very clean with comfy beds and free wifi Keurig coffee maker and flat screen TV. Situated very close to downtown where all the major attractions are a 5 min walk to peace tower. Hotel was very clean and the staff very helpful and friendly. Breakfast was a choice menu and cooked fresh and delicious. Hotel Parking was at the side of the hotel and similar rates to all the parking lots in the area. The bar was small but great for a night cap. We would absolutely stay here again

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank socr8v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigo08, General Manager at The Metcalfe Hotel, responded to this review, 1 August 2014
Dear socr8v,

Thank you for choosing Hotel Indigo for your recent stay in Ottawa and for taking the time to share your stay experience on Tripadvisor.

I am delighted to read how much you enjoyed your stay with us. Our goal is to receive 5 star ratings from our guests and we love when we are able to achieve that! I am happy you found your room to be clean, the breakfast fresh and delicious and the staff to be friendly and helpful. We have an amazing team and I am proud to work along side them everyday.

We look forward to inviting you back on your next trip to Ottawa.

Best,
Kim Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level 6 Contributor
128 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 July 2014

I'm just back from a week-end in Ottawa to celebrate my birthday. We have stayed at this perfect hotel. Clean, modern, quiet, well maintained and perfectly located (you can walk to most attractions in 30 minutes or so). Very helpful and polite staff. Couldn't ask for more! You got my vote guys!

Room Tip: Try to get a room facing the outside, not the courtyard.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank J_Legal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ottawa hotels
0.1 mi away
Lord Elgin
Lord Elgin
#7 of 67 in Ottawa
295 reviews
0.1 mi away
ARC The Hotel
ARC The Hotel
#23 of 67 in Ottawa
1,230 reviews
0.2 mi away
Alt Hotel Ottawa
Alt Hotel Ottawa
#5 of 67 in Ottawa
268 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Sheraton Ottawa Hotel
Sheraton Ottawa Hotel
#24 of 67 in Ottawa
751 reviews
0.0 mi away
Residence Inn Ottawa Downtown
0.4 mi away
Ottawa Marriott Hotel
Ottawa Marriott Hotel
#15 of 67 in Ottawa
1,056 reviews
Show Prices
Show Prices
Show Prices

Been to The Metcalfe Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Metcalfe Hotel

Property: The Metcalfe Hotel
Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your The Metcalfe Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ottawa Hotel Indigo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing