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“Cute and nice hotel.”
Review of The Metcalfe Hotel

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The Metcalfe Hotel
Ranked #20 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed 22 August 2014

It's not your typical big 5-star hotel but I would say one of those small, very clean, and recommendable boutique-style hotel. This hotel is ideally located and close to anywhere you want to go. All the staffs are very nice, friendly, and will give their best to help you on whatever you need. I LOVE the design of the lobby and the facade of the building. We stayed here for 2 days, July 22-24 of 2014, and I have no complain at all.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jungonzales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 August 2014

Thye've thought of everything! Fruit-infused water in the lobby, consistent spa-like feel, Aveda bathroom products, separate walk-in shower, a light in the closet, heavy drapes to block out the city lights and noise, lots of storage (one wardrobe, one closet and one set of dressers), Kuerig with mini-fridge, laminate floors in the room instead of carpet, USB/MP3 clock radio...we wanted for nothing. Unassuming from the outside and took more than one try to find the access for the underground parking, but overall, a fantastic choice for a downtown hotel. Staff was pleasant, lobby was serene with lots of light and a fountain. Was only in town for one night, so didn't even get a chance to try out the indoor pool...maybe next time!

Room Tip: King-sized bed equals slightly larger room. Worth it!
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank iSeeiPlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

We stayed there in Mid-August 2014. The location is great and the value is good for the fact that other hotels were more expensive. Room could be a bit larger but they are well kept. The parking is costly at $21 (no valet) and the parking garage (in a nother adjacent hotel) is a maze into/out specially if you have a big SUV or a large car. Personnel is friendly. Overall a nice place to stay near Parliament Hill, Museums, Rideau Shopping Center, By Ward open air market and others.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LuckyPierre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Our stay was as expected from an Indigo. Parking is 21$/day and is not valet. Though a valet would be a great addition as the shared parking garage is a maze into/out of the hotel itself. Wifi is free and moderately fast. The rooms are a bit small (as at most Indigos we've stayed). The pool is indoors and there is a decent exercise room as well. There is a cafe but we found the service below par. It didn't both me too much as there us plenty nearby.

It is priced along with most hotels in the area, some a step or 2 below, so we would choose to stay here again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jinx101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

We stayed there in July 2014 to celebrate Canada Day. The location is great and the value is good for the fact that other hotels were more expensive. However we found the rooms to be on the small side, however, it did have a decent sized bathroom and a large shower. Our breakfast was included in our room rate and it was a good deal. There is one thing that this hotel desperately needs to improve: their swimming pool. The water was so cloudy that you could not see the bottom of the pool, it was disgusting and the whirlpool's water was a dull brown colour, so we opted for using the sauna instead. I have stayed at the Intercontinental hotel in Toronto and this is definitely not on par with that hotel so it was a bit disappointing although the hotel belongs to the same hotel group. Our room faced the street but had excellent sound proofing so we didn't hear any street noise or traffic.

Room Tip: Book directly with the hotel to ensure you get the room you want as opposed to Expedia or a third pa...
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Metcalfe Hotel, responded to this reviewResponded 26 August 2014

Dear Ann C,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We are sincerely sorry to read about your negative experience over the swimming pool. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Great central location in downtown Ottawa, easy walk to the Parliament buildings and Byward market. Our room was clean and spacious; check in was smooth and fast. There is no dedicated parking for the Indigo, it is shared with another hotel beside it. Other than that we had a great stay!

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank dljeff81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

Stayed here a couple of nights to get away to see Ottawa. Location is great, half descent restaurants around and very close to the Parliament building. As for the hotel, parking is a bit of a mess where it is shared with the hotel beside it. We took our bikes and there was no easy way but to walk them out as the elevator was too small. The room was spacious, clean but in need of repair. The laminate floors were buckling and the cabinets have seen better days. No breakfast included (IHG) chain.
Pricey, but not much around that is going to be cheaper,

Stayed: August 2014, travelled with family
Thank claudedoiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at The Metcalfe Hotel, responded to this reviewResponded 22 August 2014

Dear Hoxtongue,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with our location, we regret that the condition of our facilities was not up to par. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

Again, thank you for your review and we hope you do choose to give us another opportunity to make your next stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Metcalfe Hotel

Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
Price Range: £104 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Metcalfe Hotel is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at The Metcalfe enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. The Metcalfe Hotel, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. The Metcalfe Hotel is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, The Rox, where the food is locally sourced and the service is inspiring. ... more   less 
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Also Known As:
Ottawa Hotel Indigo

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