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“Convenient and Comfortable”

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Hilton Garden Inn Ottawa Airport
Ranked #6 of 67 Hotels in Ottawa
Certificate of Excellence
Kingston, Canada
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Convenient and Comfortable”
Reviewed 11 January 2014 via mobile

Given that we were from out of town, and had an early morning flight out of Ottawa, this seemed like the ideal place to stay. The room was clean and in good condition. The staff were all very friendly--from check-in at the front desk, to the servers in the restaurant. A very good choice when needing a place close to the airport.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank bob_connelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 13 January 2014
Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us. We are a very popular choice for early morning flights. We look forward to seeing you again.
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1,043 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
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English first
Pembroke, Canada
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 January 2014

We stayed in this hotel because it was SUPER close to the airport, like 3 minute drive. The also have a shuttle but we didn't use it as we were just dropping off our son.You cant beat the proximity and the price was comparable to other hotels in the vicinity. The hotel is new and the rooms are very spacious. The only downfall was the bed. They have those self regulating beds and my husband and I felt like we kept rolling into one another. We adjusted them to be the same but it was pretty bad. **** if you were a single in the bed it would of been a great sleep****.....oh yes and they say the beds are queen but they are more like a double!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerri187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 9 January 2014
Thank you for your review and we are glad you enjoyed your stay. In regards to the bed, we have sent someone to look at it, becasue that should not be the case. Each side of the bed is individually controlled. Also, our rooms with 2 beds are most definately queen sized. Our rooms with 1 bed have 1 king. We thank you for your feedback and look forward to your return.
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Georgetown, Canada
1 review
Reviewed 8 January 2014

-42 outside... This hotel provided easy access to the city... large rooms, large bathroom, complimentary internet access. We were pleasantly surprised with our accommodations... beds were extremely comfortable and warm!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 15 January 2014
Thank you for your comments. It has been quite a cold winter here and we are glad you stayed warm at the hotel. Hopefully you had a chance to curl up in front of our nice fireplace one day. Enjoy the rest of your winter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, NY, United States
2 reviews
Reviewed 8 January 2014

Outstanding staff and service; excellent food; clean, attractive hotel with large rooms. Easy access to city and major highways. Needs better pillows, luggage stands in rooms. Complimentary, fresh-baked cookies at the check-in counter a nice touch.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 9 January 2014
We are so glad that you enjoyed our food and accomodations so much. We hope to welcome you back whenever you are in Ottawa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, Canada
1 review
Reviewed 8 January 2014

Everything about the hotel and staff was great.My experience of being charged the full rate after being in my room for less than an hour was frustrating. Leaving was solely due to being notified that I could get on a flight within the hour which would get me home that night rather than 2 days later. This was all weather related but nothing was done by choice.I touched nothing in the room and used nothing-wasn't expecting a free rate but did expect a discount possibly based on compassion if nothing else.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 9 January 2014
We are very sorry that your travel plans delayed you in getting home. We are very pleased that you were able to get an earlier flight out. We have since contacted you and adjusted the rate accordingly since you did not indeed spend the night. We hope to be able to welcome you again in the future.
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Toronto, Canada
1 review
Reviewed 7 January 2014

I have stayed at this hotel many times for both personal and business. The staff are consistent in providing excellent service, the rooms are very large, clean and comfortable. The location is prime for the airport but not for the Ottawa core (although - the drive up town is 15-20 mins). The food is great and the restaurant staff are excellent as well.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gayelyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 8 January 2014
Thank you for your loyalty and for your review. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2014

Our family stayed here over the New Year and had a wonderful time. The pool is nice as are the rooms and lobby. The ajustable firmness mattresses were heavenly! The hot breakfast package is well worth the money as food is very good and plentiful (choice of eggs, omelet, pancakes or French toast + the all-you-can-eat cold breakfast buffet!). Staff was always helpful and cheery. We'll certainly stay here again soon.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mireille M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 7 January 2014
Thank you for taking the time to write a review. We are very happy that you enjoyed your stay as well as our great breakfast buffet. Safe Travels home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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