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“Great Hotel”

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Hilton Garden Inn Ottawa Airport
Ranked #7 of 67 Hotels in Ottawa
Certificate of Excellence
Nunavut, Canada
2 reviews
“Great Hotel”
Reviewed 11 April 2014

This is a beautiful hotel. Best beds of any hotel around! Heating/cooling system needs to updated to accommodate individuals that prefer various room temperatures. We were unable to cool our room down but the staff provided us with a fan that helped out some. Will stay again, no questions!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 14 April 2014
Thank you for your review. We are glad you enjoyed your stay and the beds. It is always tricky at this time of year to regulate room temperatures because there can sometimes be up to a 30 degree change in temperature from night to day. We try our very best and have fans and heaters to help with the issue.
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996 reviews from our community

Traveller rating
    579
    304
    75
    28
    10
See reviews for
283
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398
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Averill Park, New York
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 April 2014 via mobile

We recently spent three nights here for a family wedding. Staff were very friendly and accommodating. Rooms are huge. We had a king room on 5th floor. The room was quite large. Bathroom very large as well. Bed very comfortable mEven though we were next to the airport, never heard a plane landing or taking off. Ate breakfast twice at the restaurant. Very good, wait staff very attentive. Front desk staff gave us current days exchange rate and let us exchange up to 100 American per day, which was great saved us from trying to find a bank. My only complaint would be that the room was too warm, set at 72. Could not be changed. The hotel staff did give us a large circulating fan which was perfect. Lovely stay and would stay here again.

Stayed April 2014, travelled with family
Helpful?
Thank Farrell105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 7 April 2014
Thank you for your review. We are pleased you enjoyed our spacious rooms and comfortable beds along with our top notch service. We look forward to your next stay with us.
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Ottawa, Canada
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 29 March 2014

We stayed one night at the Hilton Garden Inn before we caught an early morning flight the following morning. The room was huge and the bed firm but comfortable. The bathroom was beautifully finished and had good lighting and a very nice large mirror. They gave us a 25% discount coupon for the 'park and fly' which saved us a lot on our airport parking. Would definitely stay at this hotel again when flying out of Ottawa!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ceilidhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 31 March 2014
Thank you for the review. We are so pleased you enjoyed your stay and the partnership we set up with Park and Fly. It is so much more enjoyable to check in to a hotel the night before your flight. You have no worries about weather or being late. Our shuttle will even drive you to the airport. We look forward to your next stay.
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Vancouver, Canada
Level Contributor
422 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 23 March 2014 via mobile

Nothing especially remarkable. The rooms are very large but fairly sparsely furnished - one chair when there is room for at least two sofas. Nice bathrooms with upscale toiletries. Breakfast is good but not included in price - unusual for this type of hotel. Airport shuttle is convenient - closest hotel to airport. As of now (March 2014) there is construction but that does not seem to cause a problem. I prefer the Holiday Inn Express at Ottawa airport but this hotel is fine

Stayed March 2014, travelled on business
Helpful?
Thank jamesmorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 26 March 2014
Thank you for your review. We appreciate all our guests feedback. In regards to the lack of furniture, I can understand your statement. However, it seems that way because our rooms are significantly larger than the industry norm. We leave lots of room for our guests to rent our stay fit kits and bring them to their room. It is complimentary to rent and allows a guest to workout in the comfort of their room. Our owner knows that no one wants to have a guestroom the size of a closet and he builds his rooms with this in mind. We hope to welcome you back in the future.
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 March 2014

Stay regularly. Great staff. Large comfortable rooms. Good value. We are always happy with the excellent service. This is a superior hotel for the money. Restaurant breakfast is good. Dinner menu quality may vary. We usually eat out with friends.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank drbens2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 26 March 2014
Thank you for your review and your loyalty. We appreciate you taking the time to share your sentiments. We look forward to your next visit.
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London, Ontario
Level Contributor
3 reviews
3 hotel reviews
Reviewed 19 March 2014

Arrival was very smooth on reservation and welcomed appropriately. Hotel staff was very helpful and professional. Very clean room and mostly very quiet with the exception of banging doors down the hall. Breakfast was very good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank BinTravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 21 March 2014
Thank you so much for staying with us. We appreciate each and every guest that chooses our hotel as we recognize that there are many options to choose from. We hope that each and every guest leaves satisfied and eager to return.
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Hamilton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 March 2014

My recent stay with the Hilton Garden Inn was fantastic. The staff was courteous & helpful & the rooms were very clean & so quiet! Smiling faces in the morning made for a very pleasant trip! Would definitely recommend it all around!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brittany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this review, 19 March 2014
Thank you for your recommendation of our hotel. We hope to see you again if your travels bring you back to Ottawa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Ottawa Airport

Property: Hilton Garden Inn Ottawa Airport
Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Romantic Hotel in Ottawa
#4 Business Hotel in Ottawa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
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Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

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