We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Hilton Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Garden Inn Ottawa Airport
Ranked #6 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed 30 May 2014

I stayed at The Hilton garden Inn hotel in Ottawa on a recent business trip and had a great experience. The room was clean with a very comfortable bed, staff was friendly and helpful and the food was great. I stayed for two nights and would do it again. The Hilton never disappoint!

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 2 June 2014

We are pleased you enjoyed the HIlton experience. We strive for excellence with every guest. We focus on customer service, cleanliness and culinary excellence. Thank you for your loyalty. See you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,161)
Traveller rating
Traveller type
Time of year
Language
  • More languages

792 - 798 of 1,161 reviews

Reviewed 28 May 2014

This hotel is very convenient for anybody flying from the Ottawa airport. It would be much nicer if they had long term parking available but the Park and Fly is close by. The rooms were clean and spacious and the staff helpful and friendly. I can't really comment on the other amenities of the hotel because for us it was merely a place to sleep before a very early flight. I would recommend this hotel to others and will stay there again myself.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank samsladyKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 2 June 2014

Thank you for your review. In regards to parking, we simply cannot offer long term parking as we would not have enough parking for our guests and conference attendees but we do have a special price for our guests at the Park and Fly. We are pleased you enjoyed your stay and look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

We have family in Ottawa, in different locations and find this hotel to be situated in the best place. The staff are very friendly. Despite being next to the airport, the rooms are quiet. We were worried when we first arrived because there was construction and our room was at the end of the hall next to the new build. We didn't hear anything. Even when the planes take off and land you hear very little. The only issue we had was that there was no parking left at the front of the hotel, but it is not a long walk.
There is a restaurant on site and the staff are so friendly and attentive. We have stayed here three times and will stay again when we next go to Ottawa.

Room Tip: I always ask for a room that is away from the elevators and not adjoining.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lelyat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 2 June 2014

Thank you for your review and your loyalty. We are so pleased with all the choices out there that you continue to stay with us. We are glad you enjoy our hotel including our restaurant and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

You will find a nice note from the manager in your room about the 120-room addition being constructed on what was the rear parking lot. It had reached the third floor level (of 10) as this is written. Two large construction cranes shuttle materials from early morning, their counterweight booms often swinging towards the hotel proper. This must be the only Hilton property reached by a single-lane, one-way dirt construction road. The rooms are large and sparsely furnished, the pillows flat. (Grab the spare pillow from the closet). If you are arriving late night or escaping to catch a 6 a.m. flight, none of this may trouble you.

Room Tip: Rooms on the west end of the property are farthest from the construction. Rooms on the south side a...
See more room tips
  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pagesix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 30 May 2014

Thank you for your review. I just wanted to clarify a bit of the information you provided. We are currently on floor 6 of 8 of our expansion. The 8th floor should be complete by the end of June. The letter you refer to that is in the rooms indicates that we are doing everything possible to minimize guest impact and as many other reviews state, guests have not been impacted other than a little dust outside. We hope to see you again next time you are in Ottawa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Wonderful wonderful wonderful. Clean, friendly, good service Good value. Pillows were a bit too soft. Nice high ceilings low floors. No mini bar. Loved the pool and gym. Had Breakfast at Tim Hortons and Mc Donalds

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ramzi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 21 May 2014

Thank you for your review. We are pleased you enjoyed all aspects of the hotel including our restaurant. We are very proud of our culinary team and its excellent creativity and food quality.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Clean, friendly, recent hotel near airport. Huge rooms for a decent price, with a small fridge and a microwave. Although the breakfast in not included in the price, you can choose from a very complete cold buffet (including fresh banked waffles!) at 7$ or upgrade it with a hot breakfast (pankakes, omelette or eggs for 13$) - kids pay half-price for the hot breakfast. The evening meals offer a good selection of plates- quite better than what I expected from a small hotel restaurant - the nachos and the Garden Inn burgers were a hit with the whole family! A nice touch: you get free fresh-baked cookies in the evening at the reception desk and you can always get a fresh coffee, tea ou hot chocolate in the lobby for free. As one reviewer said earlier, all rooms are great and you do not really hear much from the nearby airport. If you plan to visit Ottawa city centre, it is about 15 to 20 minutes away with no traffic.

Room Tip: There is construction outside, on the east side of the buiding, since they are extending the hotel a...
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cloutjea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 21 May 2014

Thank you for choosing our hotel. We are pleased you had an excellent stay. Have a great day

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

I had an early flight from Ottawa and stayed close to the airport at the Hilton Garden Inn. The hotel is really close but can be hard to get to due to construction. The front desk staff were so nice and friendly. Their good attitude really set the stage for a pleasant night. The hotel lobby is nicely decorated and luxurious. My room was surprisingly large. It was clean and smelled it. After getting settled I had dinner at the bar. I wish I could remember the bar tenders name because he was great (friendly and helpful). Checkout was a breeze and I got to the airport in about 5 minutes. I'll stay there again.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TooOldtoRun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa Airport, responded to this reviewResponded 20 May 2014

We are pleased you got to enjoy all that our hotel has to offer during your brief stay. We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ottawa hotels
1.3 mi away
Hampton Inn by Hilton Ottawa Airport
1.6 mi away
Days Inn - Ottawa Airport
1.3 mi away
Holiday Inn Express Hotel & Suites Ottawa Airport
Show Prices
Show Prices
Show Prices
5.6 mi away
Best Western Plus Ottawa City Centre
6.2 mi away
Best Western Plus Ottawa Downtown Suites
2.9 mi away
Residence Inn Ottawa Airport
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Ottawa Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Ottawa Airport

Address: 2400 Alert Rd, Ottawa, Ontario K1V 1S1, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ottawa
#4 Romantic Hotel in Ottawa
#4 Best Value Hotel in Ottawa
#4 Business Hotel in Ottawa
Price Range: £83 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ottawa Airport 3*
Number of rooms: 167
Official Description (provided by the hotel):
At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking, Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, TripOnline SA, Travel Republic (UK), Ebookers, Hilton Hotels Direct, HotelQuickly, Evoline ltd, HotelsClick, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Hilton Garden Inn Ottawa Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Ottawa Airport Hotel Ottawa
Ottawa Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing