Last year I reviewed this hotel and found it favourable. We stayed here again for two nights, then more recently again for a single night, and while it was generally a good experience, there were some shortcomings.
Last year the hotel was under construction and there was a temporary entrance. After a year, the entrance is still a bumpy, single track, poorly signed, dirt road. The path out of the parking area is by another route, but also poorly signed. Surely better arrangements were possible for a year’s construction.
Check-in and check-out were mostly efficient, but somewhat cold and reserved. On our most recent visit, the price was more than $50 more than several weeks before. I was told that rates change - no other explanation. At the higher rate it was not a particularly good deal.
Rooms on one side of the upper floors overlook one runway and taxiways, as well as the First Air and Fedex hangars, and one can see some aircraft movements, without being noisy. Aeroplane afficionados should try for this view.
Our rooms were spacious, with a king bed, and a good work desk, once with a couch and an oversized leather footstool, the other time with armchair, side table and small footstool. Nevertheless, the furniture was small for the size of the rooms. One more easy chair could have been placed to advantage for two persons. Indeed, in spite of the king bed and large room, it seems designed for one person. The 32" television was too small for the room. There was a small refrigerator, much appreciated to store water and beer on a very hot summer night. There was a Keurig coffee system and a microwave, lots of storage space, good bedside tables with particularly good lamps. Overall the lighting was very good, including a good desk lamp and good bathroom lights for shaving.
The bathroom was large, with lots of counter space and plenty of supplies. Oddly-placed toilets meant a very long reach for toilet paper. For safety, the tub needed another grab bar, and some non-skid finish on the bottom. Surprisingly, at the start of the busy tourist season, the bathroom was somewhat battered, needing a paint job and re-grouting and a basin was badly cracked.
There were free WiFi and cable connections to the Internet, efficient enough once one reached it, however the hotel’s website does not come up automatically when one tries to connect. According to the hotel guide, internet instructions were in the desk, but they were in neither room that we had.
The dining room was also a mixed experience. We had several breakfasts and one dinner. One morning, when I had to go out early, I had to order the whole cold buffet just to get an English muffin and coffee. Not efficient or economical. The cold buffet itself is very humble compared to many other hotels, with only some very dry melon and berry choices to make fruit cocktail. There was a do-it-yourself waffle maker, and good croissants, but the pastry choices were very limited. There was no cheese or cold meat. One expected more for the price. The full breakfast was more satisfactory, with interesting specials, and a much better deal.
The supper menu was also interesting, but the halibut special we chose was overcooked. It was served with a very good couscous salad, but the cold salad was not really appropriate on the hot plate. The accompanying grilled yellow zucchini were too heavily peppered, and too few of them.
Service was mixed, although friendly. The dining room itself is casual, but the tables are crowded together and not relaxing. We understand the dining room is being expanded.
- Official Description (provided by the hotel):
- At the Hilton Garden Inn Ottawa Airport hotel in Ottawa, Ontario, Canada, you'll find everything you want, right where you need it. The Hilton Garden Inn Ottawa Ontario hotel is located five minutes west of the Ottawa MacDonald Cartier International Airport and 15 minutes to downtown Ottawa. The hotel is completely soundproof. The Hilton Garden Inn Ottawa Ontario Airport hotel is certain to please the busy executive or leisure traveler. The Hilton Garden Inn in Ottawa is designed with you in mind, and offers the following services: Garden Grille and Bar, Evening Room Service Available, 24-hour Pavilion Pantry® convenience store, Pavilion Lounge, Complimentary shuttle service and self parking (Park and Fly rates available!), Complimentary business center, Complimentary wired and wireless Internet access throughout entire hotel, including guest rooms, Indoor heated pool and whirlpool, Complimentary Exercise Room, 7,200 sq. ft. state-of-the-art banquet facilities, Complimentary morning paper, Valet and self-laundry available. ... more less
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- Also Known As:
- Hilton Garden Inn Ottawa Airport Hotel Ottawa
- Ottawa Hilton