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“something seriously wrong with this hotel.”

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Super 8 Peterborough
Ranked #2 of 12 Hotels in Peterborough
Certificate of Excellence
Toronto, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“something seriously wrong with this hotel.”
Reviewed 16 June 2014

we stayed there about month ago. even then I was shocked how different reviews were from the reality. following it up now - I'm sure some reviews are not describinh the place we stayed - less than average, with small pool, cold water, small dining room with people standing waiting for the table to put the plate on, lienens not clean etc. Sincere advice - stay away from this hotel if you can! BTW, the manager id defensive and not helpfull at all!

Room Tip: stay away!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vlad v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken K, General Manager at Super 8 Peterborough, responded to this review, 18 June 2014
As Peterborough’s most frequently reviewed property on Tripadvisor the travelling public can rely upon a broad range of opinions, experiences and photographs shared by genuine guests who have firsthand knowledge of our property, just like you.

Though our pool may be busy at times and our breakfast bar can be full during peak periods resulting in waits for seating, we strive to offer creative solutions such as the convenience of carry-out trays so that breakfast may be enjoyed in the comfort of our guestrooms.

It is evident from your comments and from our subsequent follow up with you that you are disappointed with a couple key aspects of our service and facility. I would like to apologize for this and any lack of understanding or care that we failed to extend to you. We welcome all feedback; accept criticism in the spirit in which it is offered, and appreciate the opportunity to improve upon this experience the next time you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,507 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Peterborough
1 review
Reviewed 15 June 2014

Stayed here for a soccer tournament - 2 nights - great hotel, location & service. We stayed in the executive suite - fabulous - great bathroom!!!!! We had a total of 16 families stay at this location and everyone seemed pleased. Kristy's assistance with organizing the group accommodation was FABULOUS!!!! Only real complaint --- more ice machines are needed if they want to continue to host large groups for events like soccer tournaments... the only one in the hotel was located on the main floor and was frequently empty. Some of the families commented that the internet was not working for them but I personally did not experience any issues.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Peterborough

Property: Super 8 Peterborough
Address: 1257 Lansdowne St W, Peterborough, Ontario K9J 7M2, Canada
Phone Number:
Region: Canada > Ontario > Peterborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Peterborough
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Peterborough 2*
Number of rooms: 82
Official Description (provided by the hotel):
Our 100% smoke-free property provides easy access to major routes and is situated close to downtown Peterborough. Super 8 Peterborough is a new kind of hotel that puts style, innovation and friendly service within everyone's reach. Super 8 Peterborough offers guest rooms and suites, meeting room, an indoor pool, whirlpool spa, onsite coin laundry, fitness room and our complimentary SuperStart® breakfast — making it the perfect place to host your meeting or accommodate you while staying in the Peterborough area. ... more   less 
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Also Known As:
Super 8 Peterborough Hotel Peterborough
Peterborough Super Eight
Peterborough Super 8

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