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“Small Hiccup, but Wonderful Staff”

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Quality Inn & Suites Bay Front
Ranked #9 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Toronto, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Small Hiccup, but Wonderful Staff”
Reviewed 6 April 2014

I recently stayed at the Quality Inn & Suites Bay Front hotel and I had an excellent stay. The room was clean and spacious, the tub was a good size, the pool was large and inviting, and the breakfast was delicious.

There was a small hiccup in that my credit card was accidentally charged twice, but when I called to ask about it, Thomas from the front desk was wonderful. He was very polite and professional, and assured me that a manager would contact me about the double charge. That really was the highlight of my experience. The staff. Thomas and Jody both made my experience with the Quality Inn top notch and I would absolutely visit again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 April 2014
Dear Guest,

Thank you very much for staying with us and for writing this review.

We are delighted that Thomas and Jody from our front desk team made your stay with us an enjoyable one and even the "small Hiccup" with your credit card being charged twice accidentally
was handled professionally by Thomas.

Our team looks forward to receiving guest reviews and this will be shared with the entire team including of course Thomas and Jody!

We are very proud of our team's dedication and commitment to excellence in customer service and reviews like this one reassure us that we are on the right track!.

Thank you once again for staying with us and we look forward to welcoming you again soon for another "Top Notch" experience at Quality Inn & Suites Bay Front!

Sunny Naqvi
General Manager
Quality Inn & Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kenora, Canada
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 March 2014

We stopped for an overnight while on our way north from Toronto. The suite was HUGE and very nicely appointed. The staff we interacted with...front desk, dining room, housekeeping...were friendly and helpful. Restaurant/ bar service was excellent and the food was great. Looked like a good location for anyone who was staying longer too!
Thanks for your kindness during our stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yvanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 25 March 2014
Dear Guest,

First of all thank you very much for staying with us and completing this review.

We are delighted that you enjoyed your stay with us and that you found our suite spacious,our customer service to your satisfaction and the food in Gliss Steak & Seafood restaurant to your liking.

I will share this review with our entire team as they are the real stars of the show and enjoy receiving guest reviews.

Thank you once again and we look forward to welcoming you back on your next trip to Sault Ste. Marie for another "Great Stay"!

Sunny Naqvi
General Manager,
Quality Inn & Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missouri
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 March 2014 via mobile

The view from our room was the river separating the United States from Canada. The staff was very helpful, it was our first time in Canada, so they helped us sort through things as places to go and things to see. It is across the street from the mall which was convenient.

Stayed July 2013, travelled as a couple
Helpful?
2 Thank ktcafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 4 March 2014
Dear Guest,

Thank you very much for your review!

We are delighted that you found our customer service to your satisfaction. Also pleased to know

that you enjoyed our very convenient down town location which is only steps away from the largest mall in Sault Ste.Marie The Station Mall and all other down town attractions.

Thank you very much for staying with us and we look forward to welcoming you back to Quality Inn&Suites Bay Front soon!

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, ON
Level 5 Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 February 2014

I've been here multiple times and have reviewed it multiple times. So, I'm not going to review as much as I want to give a compliment to the hotel.

My buddies and I stayed here this weekend while in SSM. We knew what to expect and everything lived up to expectations - clean room, great staff, comfortable beds, TV/fridge were top-notch. The works, really. Not a single complaint.

One thing happened at the end, though, that I wanted to show my appreciation for. We woke up in the morning and my one buddy was really sick - caught something the night before while we were out. One of the ppl in our group went down to the restaurant and talked to a staff member. We were able to get some bread and an apple for my buddy to help ease his pain a bit.

I don't know if the continental breakfast was free or not, but even if it was, the staff went out of their way to make sure we had something for the road so he'd feel better. Much appreciated.

I have no doubt we'll be staying there again next time we're in town!

Room Tip: If you stay on the higher floors, you'll have a great view of the city!
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OHLTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 17 February 2014
Dear Guest,

First of all thank you very much for repeatedly staying with us, this means a lot to our team.
Secondly thank you very much for this "outstanding" review!

We are delighted that you enjoyed your recent stay with us and that you found everything to your satisfaction.
I will share this review with the rest of our team including the Gliss Steak& Seafood Restaurant

Thank you once again on behalf of the Quality Inn & Suites Bay Front team and we look forward to serving you again soon!

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manistique, Michigan
Level 6 Contributor
156 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 16 February 2014

Stayed Here for the weekend, Very Nice rooms, and very good price, They have a very nice pool, Staff are very nice and friendly, and very helpful. I like that it is a short walk to the Casino, The Station Mall, and downtown. always something to do here in Sault Ste. Marie, and plenty of places to go. this Quality Inn is easy to get to, rooms are awesome, very clean, the bed are very very comfortable, and the coffee is great. I will stay here again, great wifi, and the in house restaurant is so awesome great food, worth the price

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jthayer219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 17 February 2014
Dear Guest,

Thank you very much for your review!


We are delighted that you enjoyed our very convenient downtown location close to all that Sault Ste. Marie has to offer.

Also very happy to hear that you found the room "awesome"and comfortable and other room amenities to your satisfaction as well.Also pleased to know that you enjoyed the food in our Gliss Steak& Seafood Restaurant.

Your feed back is extremely important to us and for that we thank you again on behalf of our
entire team here at Quality Inn & Suites Bay Front. We look forward to welcoming you back soon!

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Ontario
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 February 2014 via mobile

The rooms are lovely and fresh and very clean. Beds are comfortable and our room also had a bay window with a table & chairs. Breakfast was included and it was your typical hotel breakfast. Pool is clean and the restaurant is above average but the 5 stars are primarily for the exceptional service by everyone from front desk to maintenance and cleaning staff. We never left our room without receiving a pleasant greeting by staff. Everyone asked if we were enjoying our stay and the smiles were genuine. When we commented to a happy and friendly front desk staffer, she explained that they had a manager who really cared about customer service....it shows all the way down the line!

Stayed January 2014, travelled with family
Helpful?
Thank Cinemaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 3 February 2014
Dear Guest,

Thank you very much for your kind review!

We are extremely happy that your stay with us was an enjoyable one and you found our customer service worthy of 5 stars!

Our team at Quality Inn & Suites Bay Front has just one purpose in mind and that is serving our guests to the best of our ability. Our philosophy is simple we treat our guests the way we like to be treated.

I will share this review with the real super stars of the show our team!

Thank you once again and we look forward to welcoming you again soon to Quality Inn & Suites Bay Front.

Sunny Naqvi
General Manager,
Quality Inn & Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
Level 5 Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 December 2013 via mobile

I was driving across Canada with my 6 year-old son. We found this hotel because of the pool. The hotel was clean and all staff were very nice to our wants and needs. The price was fine. The room service was good and the food met expectations. No keg but ok. The pool was ok. Could be taken care of better. The location was good. Lots of shopping and attractions close ie casino. The free breakfast was nice to have when staying at a hotel when on the run. I would stay here again if I had to stop for a night.

Stayed June 2013, travelled with family
Helpful?
2 Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 12 December 2013
Dear Guest,

Thank you very much for choosing Quality Inn & Suites Bay Front as your hotel of choice in Sault Ste. Marie.

We are very happy to hear that you enjoyed your stay with us and liked our very convenient down town location close to all major Sault Ste. Marie attractions as well as the good service you received from our team members.

Your feedback about the pool has bee noted and will be looking into it.

Once again on behalf of the entire team at Quality Inn & Suites Bay Front we thank you very much for staying with us and we look forward to welcoming you back on you next trip !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Bay Front

Property: Quality Inn & Suites Bay Front
Address: 180 Bay St, Sault Ste. Marie, Ontario P6A 6S2, Canada
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Sault Ste. Marie
#7 Business Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Inn & Suites Bay Front 3*
Number of rooms: 108
Official Description (provided by the hotel):
108 beautifully appointed rooms & suites, full service hotel. Indoor pool, sauna, hot tub & fitness centre. Restaurant & Lounge. Four Meeting & Banquet rooms ,Business Centre. Choice Hotels 2015 Platinum award winner, top 3% of all of Canada for Guest satisfaction,Room Cleanliness and Product Quality . Located in downtown Sault Ste. Marie, On. directly across from the Agawa Canyon Tour Train, Station Mall, Essar entertainment centre, River Boardwalk, Mill Market and only 1 block from the casino and the closest hotel to The International Bridge between US and Canada. ... more   less 
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Also Known As:
Quality Inn Bay Front Hotel Sault Ste. Marie
Sault Ste. Marie Quality Inn
Bay Front Quality Inn
Quality Inn Sault Ste. Marie
Quality Inn & Suites Bay Front Sault Ste. Marie, Canada - Ontario

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