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“Great service”

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Quality Inn & Suites Bay Front
Ranked #9 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Level 6 Contributor
221 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Great service”
Reviewed 26 August 2014

Good hotel well situated and not far from the bridge to the USA.
There is a Wal Mart store just in front of the hotel
The young men at the reception was very friendly and helpful.
Nice room with very good reception for the free WIFI.
Room on third floor was very quiet.
Good choice for the breakfast ( included ). Buffet style with hot and cold choices.
Very pleased with our stay

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Michel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 27 August 2014
Dear Guest,

First of all a big thank you for staying with us and for posting this review!

Our team is extremely happy to know that you enjoyed your stay with us and found our front desk colleagues helpful and friendly, the complimentary hot buffet breakfast , the room and the amenities to your liking.

Thank you once again for staying with us and we look forward to welcoming you back soon!

Sunny Naqvi
General Manager
Bay Front Quality Inn&Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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243 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ontario
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2014

We stayed here for two nights in August 2014. We had requested two rooms besides one another when the booking was made. Upon check in we were informed that the rooms were on separate floors (this was disappointing as we were with my elderly mother and wanted her to be close to us) The gentleman at the desk was very accommodating and tried to find another solution but due to the volume of people staying there he was unable to. Our rooms were spacious enough and clean. We particularly liked that there was a microwave and fridge in each of our rooms. The towels were typical hotel quality. The bathroom counter was nice and spacious and the shower head satisfactory. Breakfast was included and we were given coupons to present in the morning. Parking was a bit of a challenge simply because of the number of people staying there that weekend but we managed to find a spot. The location of the hotel is excellent. Overall we were very pleased with everything.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 1thatlovestoshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 27 August 2014
Dear Guest,

Thank you very much for choosing to stay with us and for taking the time to write this review.
Sincere apologies for not being able to accommodate both of your rooms on the same floor due to very high occupancy that particular evening and I will definitely investigate this matter further with our Front Desk Team.

We are delighted however that the customer service you received from our front desk team members was to your satisfaction also happy to know that you managed to find a parking spot even though the hotel was very busy that night and the overall experience at the hotel was pleasant and positive.

Thank you once again for staying with us at our very convenient down town location close to all Sault Ste. Marie attractions.

We look forward to welcoming you back soon!

Sunny Naqvi
General Manager
Quality Inn&Suites-Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby, North Carolina
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 August 2014

Stopped here as it was the hotel recommended by the staff at the Canadian Welcome center. There had a suite that was able to accommodate 3 of us in one room. Room had a good view of the waterfront and was within walking distance of Walmart etc. Coast a little more than other motels but was nice, clean, and quite. The breakfast was not quite up to what I had expected but saved form spending extra money for breakfast on the road.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 August 2014
Dear Guest,

Thank you very much for staying with us and writing this review!

Our team is delighted that you enjoyed your stay ,the spacious suite with a view and our very convenient downtown location close to all Sault Ste. Marie attractions!

Sorry to hear that the complimentary hot buffet breakfast was not what you had expected if you have any suggestions we would love to hear them,

Thank you once again for staying with us and we look forward to welcoming you back at Quality Inn&Suites Bay Front.

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fergus, Canada
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

Stayed for one night with family. As such, we had booked the family suite, expecting that there might be some semblance of privacy. The family suites are very large, clean and...not private. The beds are side by side as in a normal hotel with double occupancy. So, putting our young one to bed involved turning off the majority of the lights and any distractions while sitting quietly for the time it took him to fall asleep. The hotel staff are very friendly. The attached restaurant offers decent food in the evening. We were in a rush to get to an event and told the staff so - they served us quickly and without issue. Location was right across from a run down looking mall, and the Agawa train station. Not far at all from the waterfront.

Room Tip: Scout things out online if at all possible. Assuming a family suite will offer privacy is a mistake.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank rookieb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 August 2014
Dear Guest,

Thank you for staying with us and for writing this review,

Sorry to hear that you did not get the privacy that you hoped for as the suite booked did not have the bedroom separate from the living room.

We are happy to know however that you found our colleagues helpful and friendly and the service at Gliss Steak& Seafood Restaurant was quick and to your satisfaction as well as our very convenient downtown location close to all Sault Ste. Marie attractions.

Thank you once again for staying with us and we do look forward to welcoming you back,

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 6 Contributor
256 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
Reviewed 5 August 2014

The quality in was OK. Typical chain hotel, no frills, alright ammenities, typical (terrible) complementary breakfast. Rooms were OK. No surprises, you get what you pay for. Normally I would only rate a hotel like this 3 stars at the most. I'm rating it 4/5 because their staff is fantastic. Friendly, enthusiastic, addressed all needs and concerns immediately and with smiles on their faces. Well done!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank BrWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 August 2014
Dear Guest,

Thank you for this"Fantastic" review!

Our team is our greatest strength and excellence in guest satisfaction our top priority so I would like to thank you on behalf our entire team for recognizing it.

We strongly believe that it is not bricks & mortar but instead the service that make a one time guest into a repeat guest.

Thank you very much for staying with us and giving us the opportunity to serve you and we look forward to welcoming you back to Quality Inn&Suites Bay Front soon!

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 5 Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

The staff here was very friendly and helpful, the location is very close to the waterfront attractions and downtown area (just a few blocks), and the room was super clean and nice. The pool and spa area was also very clean and nice. I would definitely recommend staying here.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank rachhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 August 2014
Dear Guest,

Thank you very much for your recommendation and a big thank you for staying with us!
Delighted to hear that you enjoyed our ideal location close to all the attractions!

Our number one goal is excellence in guest satisfaction and cleanliness thank you so much for recognizing this.

Thank you once again fro staying with us and we look forward to welcoming you back soon!
Sunny Naqvi
General Manager
Quality Inn& Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2014

Extremely clean room, caring staff (Thomas, in particular!), excellent dining room, right across the street from the Agawa Canyon train (very convenient). Great pool and hot tub. There are no other trains that come into this station, so you only hear when the train arrives in the morning, and again at 6 p.m. Our large room had 2 queen beds, a sofa bed, chair and ottoman, fridge and microwave, and a wonderful view of the train station, the downtown area, St. Mary's River and the International Bridge in the distance.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny N, General Manager at Quality Inn & Suites Bay Front, responded to this review, 8 August 2014
Dear Guest,

Thank you for this great review!

Our team is delighted you found our colleagues caring and the room extremely clean, our team enjoys receiving reviews and we will be sharing this with the entire team including of course Thomas! Our greatest strength is our team.

Also happy to note that you liked the various amenities in your room, the beautiful view and our location close to all the main attractions!

Thank you once again for staying with us and we look forward to welcoming you again soon!

Sunny Naqvi
General Manager
Quality Inn&Suites Bay Front
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Bay Front

Property: Quality Inn & Suites Bay Front
Address: 180 Bay St, Sault Ste. Marie, Ontario P6A 6S2, Canada
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sault Ste. Marie
#7 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Inn & Suites Bay Front 3*
Number of rooms: 108
Official Description (provided by the hotel):
108 beautifully appointed rooms & suites, full service hotel. Indoor pool, sauna, hot tub & fitness centre. Restaurant & Lounge. Four Meeting & Banquet rooms ,Business Centre. Choice Hotels 2015 Platinum award winner, top 3% of all of Canada for Guest satisfaction,Room Cleanliness and Product Quality . Located in downtown Sault Ste. Marie, On. directly across from the Agawa Canyon Tour Train, Station Mall, Essar entertainment centre, River Boardwalk, Mill Market and only 1 block from the casino and the closest hotel to The International Bridge between US and Canada. ... more   less 
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Also Known As:
Quality Inn Bay Front Hotel Sault Ste. Marie
Sault Ste. Marie Quality Inn
Bay Front Quality Inn
Quality Inn Sault Ste. Marie
Quality Inn & Suites Bay Front Sault Ste. Marie, Canada - Ontario

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