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“Delta comes through...as always”

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Delta Hotels by Marriott Sault Ste. Marie Waterfront
Ranked #5 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
NORTH BAY
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Delta comes through...as always”
5 of 5 bubbles Reviewed 30 April 2013

Lindsey ensured that our check in was quick and efficient and was most helpful. The room was clean and we'll appointed. Delta Privilege is a must and makes your stay a little more pleasant with rapid check in and check out.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank famtimeOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 1 May 2013
Dear Valued Guest,

We sincerely appreciate that you took the time to share your experience on tripadvisor. We are very thankful to be receiving your 5 star review. Lindsey and the rest of the team have been made aware of this great feedback. Thank you for your recent business. We look forward to welcoming you back to Sault Ste. Marie in the future.

Sincerely, Kelly Walker, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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451 reviews from our community

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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2013

As two young travelers moving across Canada, the Delta wasn't necessarily within our price range, but it was well worth it compared with other places we've stayed. Nice, comfortable room, radiant floor heating in bathroom, great breakfast and service in the restaurant. Shout out to Rob C. who served us! Would absolutely stay here in the future, well recommended.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LWS24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 25 April 2013
Dear Valued Guests,

Thank you for choosing our location when travelling through Sault Ste. Marie. We appreciate your business and the feedback you have provided on tripadvisor. We will share your feedback with our entire team. We look forward to welcoming you back to Sault Ste. Marie in the future.

Sincerely,
Kelly Walker, FOM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 March 2013

We did a trip from London Ont to Edmonton, second stay on the road. Delightful reception and things only got better. We had a little problem with the first room we were given (painters forgot to remove tool cart), one call to the front desk and they went over the top to make us happy, not that we were perturbed :). This staff is top notch! The view was awesome. This hotel takes very good care of the guests and they care! Thank you!!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10sAce52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 1 April 2013
Dear Valued Guest,

Thank you for choosing the Delta Sault Ste. Marie Waterfront during your recent visit to Sault Ste. Marie. We appreciate your business and feedback. We will be sure to pass along your comments to our entire team and recognize them for a job well done.

Sincerely, Kelly Walker, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
166 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 1,468 helpful votes
4 of 5 bubbles Reviewed 23 March 2013

We stayed here two nights during a brutal March winter storm, once again being checked in by the very lovely and professional Rebecca. This time we were given a room on the ground floor. At first I was disappointed, assuming we would not have much of a view, but we were very pleasantly surprised to discover that our room directly overlooked the river just a few feet away. Since it was winter, and the boardwalk was not cleared of snow, it was fairly private; we were able to leave the curtains open and enjoy the view of the icy water and the international bridge in the distance. In the summer, however, I imagine this would not be possible as there would be constant foot traffic just outside the window, making privacy a concern.

The room was a little smaller than the last one we stayed in, but it was comfortable, well-appointed and had enough storage. The bed was very comfortable, with good quality linens and pillows. I only wish they would provide bathrobes for guests to use. The wall mounted heater/ air conditioner was a little annoying. It was hard to keep the room at a consistently comfortable temperature (it was either too hot or too cool), and the rather noisy unit cycles on and off frequently.

One night we ordered a room service dinner: beef barley soup, caprese salad, gourmet Italian pizza, bottle of wine. Delivery was prompt and everything was delicious. In fact, the pizza was the best room-service pizza we've had anywhere-- highly recommended! (Note: a delivery fee and 15% tip is automatically calculated on the bill.)

We were able to use the well equipped fitness centre and indoor pool and hot tub a couple of times. With its atrium windows allowing expansive views of the river, it was a very pleasant experience.

This really is the only full-service, "big city style" hotel in SSM, and the only one we would consider staying in. See you next time, Delta!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Kodachrome_Dreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 25 March 2013
Dear Valued Guest,

Thank you for choosing to stay at the Delta Sault Ste. Marie Waterfront during your recent visit to our community. We thank you for providing your feedback and for sharing your experience via Trip Advisor.

We are committed to providing the highest level of service and will ensure Rebecca and our Chef are recognized for their efforts. In terms of the room product, the room reserved is a part of our delta room product and includes the view of the waterfront as well as our sanctuary bed and bedding. If you have the opportunity to return to Sault Ste. Marie, please do not hesitate to request upgraded room product (premier or deluxe) where you will experience our luxurious robes (one of several upgraded features).

Thank you, once again, for your recent business. We look forward to welcoming you back to our fine community in the near future.

Sincerely, Kelly Walker, Front Office Manager
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Ontario's Near North, Canada
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 9 March 2013

just got back from the sault so will once again do a review. We always stay at the Delta, and once again we were not disappointed. Check in was great, nice and quick. It seems every time we come here Lindsay is working, and Lindsay is awesome. The Delta should be very happy that they have her. The room we stayed at was overlooking he St. Marys River. Great room, a little small but I was glad we were give that room as it is a beautiful view. Room was clean (like they always are). Not sure who was working housekeeping but she too is a gem, very nice,professional and very helpful. I wish I got her name. We checked in on the 7th and left on the 9th if that helps. Again Delta should be thankful to have her. We were in room 426, if anyone can help me and tell me who the Delta got to do there photos in the room i sure would appreciate it. That particular one (the large one) I would love to purchase. Anyway I would recommend this hotel for anyone who wishes to have a nice stay while in the Sault.

Oh the beds.........oh the beds.......slept like a baby.......C O M F O R T!!!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sally_travel57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 19 March 2013
Dear Valued Guest,

Thank you so much for your continued business and for taking the time to provide your feedback once again! We truly appreciate you!!!

We are pleased to read of your experience and will ensure both Lindsey (front desk) and Tanya(housekeeping) are recognized for their continued efforts! They're passionate about their work here at Delta Sault Ste. Marie and they're equally as passionate about creating a memorable experience for you, our valuable guest. We are lucky to have them both on our team!

Our in-room photography has been purchased from Posters International located in Toronto, ON. You can view/purchase their artwork online. I also appreciate your comment regarding our comfy beds! We couldn't agree more. While the mattresses are exclusive to Delta Hotels & Resorts, our bedding including pillows and duvets can also be purchased via Northern Feather Canada Inc.

Thank you, once again, for your feedback. We look forward to welcoming you back to our community in the near future.

Sincerely,
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Sheguiandah, ON
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 March 2013

Sweet stay for our ski get away weekend, yummy breakfast buffet, quiet.

One elevator out of order past 8th floor. But able to use service elevator which was in close proximity, so no real delay.
Front desk staff/all staff were friendly/helpful/fast.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maanii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 8 March 2013
Dear Valued Guest,

Thank you for your recent business and for taking the time to provide your feedback on Tripadvisor.

We are thrilled to hear that you enjoyed your overall experience from check-in to check-out including the dining room. We will ensure the team is recogized for a job well done!

We are amidst an elevator upgrade and you are correct that we have the service elevator available to our guests to minimize disruption during this time. We anticipate the elevator upgrade to be complete this April.

We thank you, once again, for your feedback. We certainly look forward to the opportunity to welcome you back to our fine community at a later date.

Sincerely,
Kelly Walker
Front Office Manager
Delta Sault Ste. Marie Waterfront
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Ontario, Canada
2 reviews
5 of 5 bubbles Reviewed 16 February 2013

Hi, I stayed at your hotel this past week for three nights and your front desk staff were great! Erin helped me figure out where I was going and gave me directions and on the last day (I forget her name!) also really helped! Your dining room staff are very professional too, sometimes in smaller places dining staff get a bit too laid back and lose their polish, but not in your place. They are friendly, very professional, courteous and classy! See you again!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathe121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly W, Front Office Manager at Delta Hotels by Marriott Sault Ste. Marie Waterfront, responded to this review, 19 February 2013
Dear Valued Guest,

Thank you for very much for choosing to stay with us during your recent visit to Sault Ste. Marie. We value your business and feedback and sincerely appreciate that you took the time to provide your feedback via tripadvisor. We will share your feedback with our Team and recognize them for a job well done! Once again, thank you for your recent business. We look forward to welcoming you back to Sault Ste. Marie at a later date.

Sincerely, Kelly Walker, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Sault Ste. Marie Waterfront

Property: Delta Hotels by Marriott Sault Ste. Marie Waterfront
Address: 208 St Mary's River Dr, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Delta Sault Ste. Marie Waterfront Hotel)
Region: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sault Ste. Marie
#5 Business Hotel in Sault Ste. Marie
#5 Romantic Hotel in Sault Ste. Marie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Delta Hotels by Marriott Sault Ste. Marie Waterfront 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Delta Hotels by Marriott Sault Ste. Marie Waterfront Hotel welcomes you with the spacious Sault Ste. Marie accommodations you've expected for your Canada getaway. Planted in an excellent location, in the downtown core and business district, our hotel is a top choice among Sault Ste. Marie hotels and hotels near Essar Centre. Enjoy fantastic entertainment and shopping experiences, and more, just steps away! Our Sault Ste. Marie Ontario hotel's distinction as being the only full-service hotel on the waterfront boardwalk makes us an ideal choice of accommodations - one that will take your expectations for a Ontario, Canada business or leisure trip to a higher level. ... more   less 
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Also Known As:
Holiday Inn Sault Ste Marie
Sault Ste. Marie Holiday Inn
Holiday Inn Waterfront
Delta Hotels By Marriott Sault Ste. Marie Waterfront Canada - Ontario

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