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“dead bugs on the bed sheet and on the walls” 1 of 5 bubbles
Review of Bel Air Motel

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Bel Air Motel
Ranked #17 of 23 Hotels in Sault Ste. Marie
toronto
Level Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“dead bugs on the bed sheet and on the walls”
1 of 5 bubbles Reviewed 26 July 2012

Our room was on the ground floor, the furthest away from the front office.

The Good:
The staff was very helpful. The lady even helped me telephone Agawa Canyon Train Tour to book. The location was easy to find and was conveniently on the main strip.

The Bad:
Just when I lifted the bed cover off to crawl in bed, I found a dead bug on the bed sheet. Later, I found splattered dead bugs on the walls. It was a very last minute booking (the night before we left home) and I forgot to specify a non-smoking room online. The room had tobacco smoke permeated through out. It was so bad that all our hung up clothing smelled like we were heavy smokers!

Room Tip: Overall, the online reviews were okay with acceptable ratings and the price was very inexpensive. H...
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  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank dogontheno11bus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belair15, Manager at Bel Air Motel, responded to this review, 30 July 2012
Dear Guest, Thank you for your review. Those dead flies pictures are not of our motel. Secondly you requested smoking room at the front desk so our staff gave you the smoking room also on that day we had non smoking room available but you requested a smoking room at the front desk.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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57 reviews from our community

Traveller rating
    16
    9
    12
    6
    14
See reviews for
18
23
5
7
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Duluth, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 25 July 2012

This is a very disgusting motel. I knew I was in trouble when the clerk handed me 2 Styrofoam cups and a package of coffee. My room was on the second floor. The outside walkway was very well used. The air-conditioning units were in disrepair with parts missing on the units. Entering the room I was immediately astonished with the miss-mash of furniture that was old, cheap, chipped and damaged. The drapes are dirty. There were 4 assorted tables on one side of the room.
The lamp shades were wobbly. The refrigerator and microwave were rusted. The package of baking soda in the refrigerator was bulging and needed to be replaced. The bedspread and the loveseat were both in a floral pattern but really clashed. The bedspread was dirty with many stains on the backside of it (the floral pattern hid the stains on front). The TV was very old which worked well with the VHS tapes for your in room movies that you needed to check out at the front desk. No HBO at this place but you can pick out porn movies for your viewing pleasure.
The sheets were rough and the wool blanket barely covered the bed. The bed sagged in the middle. The towels were small and very well used with most of the nap worn off.
The bathtub was stained and the safety rubber strips were either missing or wearing off. Great hot water, enough to get a really great burn but you would probably break a leg before you could get out of the tub! The fan vent in the shower area was so loud that you could not hear anyone knocking on the shower door.
This is not a motel to expect any conveniences. No hairdryer, no ironing board, no iron; however there is a beer can opener attached to the bathroom vanity leg. The ice machines are in a locked room but the door does get held open by a block of wood. Do not expect to hold your ice bucket under a handy tab as that machine is broken but the other machine you could scoop it out using some type of kitchen strainer.
Do not believe the other good reviews for this motel. This is a disgusting motel. Make sure you look at the rooms before you book this motel. This motel needs a major repair.

  • Stayed July 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank upnorthdul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belair15, Manager at Bel Air Motel, responded to this review, 29 July 2012
Dear Guest,

Thank you very much for your review; guest feedback is extremely important to us.

Your experience seems to differ from the majority of the reviews on this site. We are continually working to improve the guest experience at our hotel.

Therefore, I would appreciate if you contact me so that we can discuss your experience further.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
1 review
4 of 5 bubbles Reviewed 22 July 2012

We stay at the Bel-air each time we head down to Southern, Ontario and on the way back home. We've found the motel to be very good, and reasonably priced. The staff were friendly; check-in process is done quickly; rooms are a good size. Although the hotel is located on a main street and appeared to be pretty full, we had a very quiet night's rest. We would recommend this hotel as a good place to stay while in the Sault Ste Marie

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belair15, Manager at Bel Air Motel, responded to this review, 29 July 2012
Good Evening, It is a great pleasure having you stay at our motel.We thank you for writing a review of our motel property and glad that you enjoyed your stay at our motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
2 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 18 July 2012

SO gross. Absolute worst place I've ever been into-and I'm a social worker.
I didn't want to touch anything. Stains on chairs, floors. Bedding was dirty-hairs on pillow, makeup from previous guest on sheets=NASTY.
Shower had dirt on floor=never cleaned.
Bedding is likely the original-disgusting to think of how many people did who knows what on it and it's likely been washed once or twice. I wouldn't even let my dog sleep here.
AVOID AT ALL COSTS. ASK TO SEE A ROOM BEFORE BOOKING!!!!!!!!!!!!!!!!!!!!!!!
If you stay here, you must have loooooooooooooooow standards...
YUCK YUCK YUCK.
I ran... refused to sleep here.

Room Tip: ASK TO SEE ROOM BEFORE BOOKING! You might as well spend the 20$ more and go stay at a quality inn o...
See more room tips
  • Stayed July 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank A O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belair15, Manager at Bel Air Motel, responded to this review, 22 July 2012
The room was perfect when you checked in. After you left we checked the room next day. The bathroom was used, the beds were used and had your pets hair on sheets and comforters. It took about a day to remove all the sheded hair from the room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cadillac, Michigan
1 review
5 of 5 bubbles Reviewed 17 July 2012

The rooms are large,and very clean. The staff was very friendly and the value was extremely good.I would definately stay there again. I want to mention that this motel has laundry facility also we cleaned our cloths. The wireless internet was working very good and we got excallent sleep. We will stop here again on our way back and we would recommend to everyone.

  • Stayed July 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lindsy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belair15, Manager at Bel Air Motel, responded to this review, 19 July 2012
Good Afternoon, We wanted to thank-you for posting a review of our motel We hope you will continually enjoy your stay for years to come, and will do everything we can to ensure you are 100% satisfied.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenpool, Oklahoma, USA
Level Contributor
283 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 bubbles Reviewed 16 July 2012

Online pictures must have been from 20 years ago because it hasn't been updated since then. If I hadn't already prepaid, we would have left and I seriously considered biting the bullet and doing it anyway. the 'suite' we were in was 3 queen beds pretty much side by side. Had a beautiful red velvet love seat blocking the door. We left on the Agawa Canyon Train and they shut off the A/C while we were out so we came back to a stifling hot room that we turned the A/C on full blast and didn't get cool until about 3 AM. Stay far away

  • Stayed July 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank slas86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 July 2012

We stayed for 2 nights while taking the Agawa Canyon Train. The motel was fantastic, one of the better ones I have stayed in. We had a peaceful stay, our room was clean and comfortable and the price was very reasonable. Also after arrival from the train tour we found that our rooms were cleaned. The staff was very friendly and showed us a great restaurant for dinner.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Matt N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Bel Air Motel, responded to this review, 11 July 2012
Good Evening, The team here wanted me to thank-you for the review. We all hope to work with you again in the future. Have an awsome summer season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bel Air Motel

Property: Bel Air Motel
Address: 398 Pim St, Sault Ste. Marie, Ontario P6B 2V1, Canada
Region: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #17 of 23 Hotels in Sault Ste. Marie
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Bel Air Motel 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
14 times city beautification award winner and CAA/AAA approved We have Large and spacious 31 Rooms, each having a High Speed Internet, Freeze, inroom coffee maker, in room Free movies(Old, New,Kids and Adults), Close to Restaurents, Shopping Malls and all other attractions. Some other features includeFree computer access in office for guests.Free in room moviesCoin laundry for the guests. ... more   less 
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Also Known As:
Bel Air Motel Sault Ste. Marie, Canada - Ontario

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