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“New nice hotel, great price but......”

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Microtel Inn & Suites By Wyndham Sault Ste. Marie
Ranked #2 of 23 Hotels in Sault Ste. Marie
Certificate of Excellence
Reviewed 9 July 2014

I stayed at this hotel on my way to my friends Canadian camp. This is a brand new hotel. You can still smell the new scents inside. My friend and I got a great rate on the room, they are probably having introductory rates as a promotion. I am familiar with the Microtel brand in the USA and was excited to see it carried into Canada.
The room was not the biggest, but this is to be expected at this brand. The place was bright and welcoming. The only thing I would say negatively of, would be the loud bang of the room doors. You could hear them echo down the hall. My friend and I checked in around dinner hour, the staff at the desk in my opinion was very unprofessional. He was nice but seemed to involved in what was on the television and when he was asked for advice and directions he answered with slangs like "what's up?", and "ya". I found this in my opinion to be very unprofessional and I felt like a bother even speaking to him as he stared at the tv.
The breakfast was great and the breakfast attendant was very polite. If the door sound could be fixed and the tv in the lobby shut off, so staff can not be so amused by it, I believe I will maybe visit again in the future.

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
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1  Thank oasis219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 15 July 2014

Good Morning!
We received your review of the doors banging at night. Our issue has been from day one that the door closures are built into the hinges. The doors either close too hard or not enough to latch. WE HAVE FOUND A great balance and the doors are no longer banging. The common doors in the halls have also been adjusted. I personally have stayed in the hotel and ensured the noise is gone, and it is! We are just getting to know each other here at the Microtel, and a few of our staff are learning the hotel industry and what it takes to be a representative of the hotel. We look forward to continuing to grow and improve, and ensure you that your check-in experience was a one off situation and you will have our full attention on your next visit. Again, we look forward to seeing you again and are extremely thankful you wrote a review!

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699 - 705 of 717 reviews

Reviewed 8 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank Deb700
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 15 July 2014

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Reviewed 7 July 2014

Thoroughly enjoyed our stay. Hotel is new and extremely clean. Beds and linens are top grade and very comfortable. Bathrooms are new. Lots of towels. Shower great. Very quiet. Staff more than accommodating and pleasant. Breakfast was fresh and hot with many items to choose from. Heating and air conditioning was a pleasant change from the usual noisy units. Very quiet and efficient. New TVs are great. Over all a great value. We will stay again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lori E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 15 July 2014

I absolutely LOVE to hear that you saw value in what we offer. Thank-you so much for writing a review of your experience. The team promises to continue to grow and explore new ideas to pack in value for our customers. Again, thanks for the review and we are so happy you enjoyed the breakfast and found our rooms comfortable. See you soon!

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Reviewed 7 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham
1  Thank Dave P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 15 July 2014

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Reviewed 6 July 2014

Room was ok, staff was ok, very noisy from street and next room. Walls must be thin. Will stay again if notable to get good rate elsewhere. Disappointed. Not big enough for a family stay.better for a solo stay and hotelmdoes not 4ake pets.

Stayed: June 2014, travelled with family
3  Thank jason p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 7 July 2014

Thank-you so much for your review! We are so sorry you didn't find it big enough for a family. The best thing I find about this hotel property is the various types of rooms we have to offer you. From the Efficient Micro Suite at a great low rate, to the large efficiency suite, Jacuzzi rooms, and into the large variety of accessible suites. Not only that we have FAMILY ROOMS, meaning a 2 Queen bed attached to a Micro Suite which makes for one huge room at a great price! Next time we will be sure to get you in a family suite, please consider emailing me directly at saultmicrotel@live.ca! I want to make sure that you get the proper introduction to the Microtel Sault Ste. Marie, as I think we have alot more to show you.

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Reviewed 5 July 2014

The hotel had great rates since it just opened. Great Tv's with HD channels, soft and silky sheets , tap card inside of sliding door card. The hot tub in the room worked well and there was a decent sized desk with a comfortable chair for getting some work done. The staff (Patrick) was super helpful. They have discounts to many local restaurants and stores in the area for guests. Complimentary breakfast was great! Highly recommend it!

Room Tip: Pay for the extra few dollars and go with the room with 1 bed and a hot tub beside it. You won'...
  • Stayed: July 2014, travelled solo
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1  Thank roadster_canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 7 July 2014

Good Morning! The team was so excited to read your review this morning. Thanks so much we are so happy you seen value in what we offer. The discounts at over 25 local restaurants and retail stores is an added value we have created to ensure that you are getting the best "Bang for your buck"." Just show your room key to be VIP" We hope you got to try our "In House" Restaurant Wacky Wings, who delivers for free and provides 10% off! Thank you so much for your great review, we are excited to continue to work with you this summer and look forward to seeing you next. Cheers

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Reviewed 4 July 2014 via mobile

I was disappointed to say the least. I thought being a newer hotel would be a better experience. Found staff to be cold and I'd not enjoy the stay. Bathroom was not clean and you can tell staff not very experienced. Sorry will not recommend to family or friends .

  • Stayed: June 2014
    • Value
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Thank Jsnider01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSuper8SSM, General Manager at Microtel Inn & Suites By Wyndham Sault Ste. Marie, responded to this reviewResponded 7 July 2014

Good Morning, I am so sorry if you felt the staff may have been cold. We are all learning to work with each other and beginning to build an amazing team. Sometimes we may forget that we are putting on an experience 24/7, and the customer should be our main focus. I thank-you for bringing this to our attention. We promise to grow and improve, as we ramp up for summer 2014!

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Additional Information about Microtel Inn & Suites By Wyndham Sault Ste. Marie

Address: 724 Great Northern Rd, Sault Ste. Marie, Ontario P6B 5A3, Canada
Phone Number:
Region: Canada > Ontario > Northeastern Ontario > Sault Ste. Marie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 23 Hotels in Sault Ste. Marie
Price Range: £63 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Microtel Inn & Suites By Wyndham Sault Ste. Marie 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Fitness Centre Overlooking Lounge Pool Outdoor/Indoor Breakfast Area offering Full Hot Breakfast Buffet Complimentary Conference Room with Room Free Direct WIFI in Each ROOM FULL HD TV on 40" LCD Flat Screen Tv's Guest Laundry Brand New Hotel! Shopping and Restaurant Discount package included with your room rental! 'Just show your room key to be VIP' ... more   less 
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Also Known As:
Microtel Inn & Suites By Wyndham Sault Ste. Marie Canada - Ontario

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