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“A very comfortable stay”

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Best Western St. Catharines Hotel & Conference Centre
Ranked #2 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Thornbury, Canada
Level 6 Contributor
189 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“A very comfortable stay”
Reviewed 16 February 2014

This is an outstanding, well-managed facility, starting at the professional, efficient and friendly front desk staff (Alison and Linda), with well-appointed, clean and comfortable rooms (microwave and minifridge, flat screen tv, very comfortable bed), and including special touches such as quality toiletries, double bathroom vanities and pleasant balconies.
The hotel also offers ample free parking, complimentary WiFi, a complimentary hot buffet breakfast in an onsite restaurant/pub and a very extensive fitness facility which includes indoor and outdoor pool, sauna and an excellent cardio/weight-training facility with free weights.
The hotel is conveniently located just off the QEW at Lake Road, and is surrounded by stores and restaurant all within walking distance( yet the rooms were very quiet)
I am most impressed with this hotel and can recommend it unconditionally.

Room Tip: The Executive Club level is very comfortable.
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  • Stayed February 2014, travelled solo
    • Value
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Helpful?
Thank Nigel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 18 February 2014
Thank you for your recent kind comments on Trip Advisor. I will definitely share these comments with my team as we strive to exceed guests satisfaction in every department of the hotel. We hope to see you soon again.
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455 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
Frankford, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

This Hotel was excellent but could have done something about the noise before they did. It was well after midnight that they came and made the parents of a hockey tournament, shut down there parties with their doors open.

  • Stayed January 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Cheryl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 22 January 2014
Thank you for your recent review on Trip Advisor. We're glad you enjoyed your stay with us. On any given night, our Manager On Duty frequently inspects the entire facility for any disruptive behaviour. I will meet with my team to ensure a quick response to any noise complaints in the near future. Hope to see you soon again.
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Toronto, Canada
2 reviews
Reviewed 19 January 2014

Best Western St Catherines Hotel is very accessible to all of the Niagara area. Close to the QEW highway friends were easily able to meet us from Fort Erie, Fenwick and St Catherines. Our trip from Toronto was also very easy in winter weather. Shopping, restaurants and parks are all close by. The staff gave us excellent service, our room was well-appointed and close to parking. I wanted to use the pool and exercise room but with our friends visiting there was not enough time.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Douglas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 22 January 2014
Thank you for your recent review on Trip Advisor. We're glad you enjoyed your stay with us. Our guests love our convenient access to all of Niagara's attractions and of course Toronto is only 60 minutes away! Hope to see you soon so you can enjoy all the amenities we offer including indoor and our beautiful outdoor pool and courtyard. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 17 January 2014

I am a repeat guest at this hotel, along the highway to Niagara Falls, in the sleepy community of St Catherine's, Ontario. It's not a luxury hotel, but I use it for family reasons. I will be honest, I like it. The desk staff are friendly and helpful, the executive rooms are very comfy, lovely beds and linen, good robe, well appointed. The wifi works. It is close to a mall and a couple of good family style restaurants. The indoor pool and gym do what they are meant to. In the summer, the outdoor pool in the courtyard and the mini-golf and giant chess board are popular with kids.
BUT PLEASE BEST WESTERN BRING BACK COOKED MENU-SERVICE BREAKFAST! The pancakes, eggs, bacon breakfast, at a great price, was one of the best things about this place. This has been replaced by a soul-less breakfast bar, poorly laid out, poorly presented, poorly executed in every way. paper plates, plastic cutlery, tasteless food. I almost wept. The staff were sympathetic but could do nothing! There are other places to stay and this breakfast thing may be a deal-breaker.
Oh yeah, one tip, if staying here in summer on a weekend there can be lots of kids sports teams booked in and things can get a it manic.

Room Tip: Ask for a courtyard room, which get less of the highway noise. Spend a bit more for an executive roo...
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank liketOtravel00742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 22 January 2014
Thank you for your recent review. On behalf of our entire team, we appreciate your comments and feedback. We are continually trying to improve our breakfast bar as we work through our kinks as a new operation. Our goal is to provide a quality hot continental breakfast with variety to all our guests. Please contact me directly at Adrian.nitso@honhotels.com as I would like to learn more about your experience in order to better serve our guests. Thank you!
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Windsor
Level 5 Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 January 2014

Stayed in an Executive King Room, room was clean & adequate. Dinner was poor, pulled pork was stone cold, & there was no dessert on offer. Breakfast was even poorer, when I booked on the Best Western website it indicated a Full Hot Breakfast was included. However, the only "hot" items were scrambled eggs, sausages (which were warm at best), and make your own waffles. Poor selection of cereals, canned fruit, nasty coffee. In addition, late at night a group of teens, staying in the hotel, were playing hockey with a puck in the car park, very close to my car. I was concerned and spoke to the front desk clerk, who advised me they were playing with a tennis ball. Now, I have only been in Canada for 9 years, but I can tell the difference between a puck & a tennis ball. Eventually the clerk said she would send the night porter out to check & when I returned outside a little later, the teens were no longer there & thankfully my car was fine. Check out was a nightmare, I was in a hurry & although I was the only person checking out at this time the process was very slow and the staff did not seem to know how to return my deposit to my debit card, so I had to take cash instead, which was inconvenient.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
1 Thank charlie743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 22 January 2014
Thank you for your recent management response. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. Your experience in our restaurant was unacceptable. We've recently introduced hot continental breakfast to all our guests and are striving to improve our quality and variety. Our team continually strives to make our guests satisfaction #1! Please contact me directly at Adrian.nitso@honhotels.com so we can discuss your experience further. We hope you would consider us again in the near future to see the changes we are applying to our operations.
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Travellers are raving about these St. Catharines hotels

Toronto
Level 6 Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 January 2014

Maybe we came at a bad time - the hotel is booked with junior hockey players running up and down the corridors; and hockey parents just chatting loudly you could hear them miles away. Not a convenient business hotel, I believe. So check before booking if there's a big contingent of hockey people coming in. The gym is good though, much better than other hotel gyms in its class.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 17 January 2014
Thank you for your recent review on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. During any evening at our hotel, we try to take into consideration all our guests and ensure a pleasant stay for everyone and we did not deliver on this. During sporting events in area, our Manager on Duty regularly checks hallways to ensure noise or interruptive behaviour is removed. We're glad you enjoyed the facilities and our Reflexion Fitness is a huge hit with business travellers! We hope to see you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st.catharines, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

,very clean and the front lobby was very nice the rooms were clean and the beds where really comfortable. T he pool area was clean and decorated nicely and comfortable seating.The staff were very nice.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 16 January 2014
Thank you for your recent review on trip advisor. We are glad you enjoyed your stay with us. Look forward to seeing you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western St. Catharines Hotel & Conference Centre

Property: Best Western St. Catharines Hotel & Conference Centre
Address: 2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in St. Catharines
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario, Canada

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